This slide show complements NCV 4 Management Practice Hands-On Training by Bert Eksteen & Anthony Hill, published by Future Managers Pty Ltd. For more information visit our website www.futuremanagers.net

1. Management Practice 4

2. Module 3: Human resource development

4. The training development process Needs analysis phase Planning phase Implementation phase Evaluation phase Identify training needs Determine training objectives and develop criteria to evaluate success Design an appropriate training programme to meet the required training need Select training methods, learning material, venues and times needed for implementation Develop a schedule of training costs and incorporate into training budget Conduct training Evaluate training effectiveness against criteria and investment

6. No Yes No No Yes Yes Yes Yes Yes No No Poor performance Important Ignore Skill Deficiency Used to do it Performance punished Arrange formal training Used often Remove punishment Arrange practice Arrange practice Performance punished Arrange consequences Performance punished Arrange positive consequences Performance punished Remove obstacles

12. Competencies required for McDonald’s customer service crew members

15. Conduct a skills audit to identify gaps in a business unit

20. Competency assessment checklist

22. Employee skills questionnaire

23. The skills audit process

24. Analysis of the skills gap

26. Employee competency for problem-solving

29. 1.4 Present research in an electronic presentation

39. Components of the ADP A Bridging Programme On-the-job Development A Personal Development Programme