Information for LATI supervisors to help them plan for their LAs' success

1. Transfer of
Training
How to Help Your Staff
Translate What They Learn
Into What They Do

2. LATI is a Big Investment!
 Your LA‟s time
 Your time and energy, as well as that of your other staff
while your LA‟s away
 Time and effort of trainers, feedback providers, and
others from around the state to make the program
happen
How can you get the best return on that investment?

3. Transfer of Training is a Partnership
Participant
Trainer
Supervisor

4. Whose job is it?
 Participant: responsible for his or her own
learning
 Supervisor: reinforces the learning
 Trainer: facilitates transfer by designing activities
into the training that involve work „back at
home‟
 That’s why so many of the assignments involve
conversations with you, feedback from you,
observations of colleagues, and so on!

5. Who do you think is most
important to the transfer
process?

6. What the Research* Shows
About Who Has the most
Influence:
Before During After
Training Training Training
Supervisor X X
Participant
Trainer X
So, your role is critical!
*Dr. Mary L. Broad and Dr. John W. Newstrom

7. What are the most common
barriers to transfer of training?
 Lack of reinforcement on  Feeling uncomfortable with
the job (nobody cares if you change (the old way was
do it or not) more comfortable, easier)
 Interference from the  Separation from the trainer
environment (pulled in too (lack of confidence, maybe
many directions) training didn‟t provide
enough practice)
 Non-supportive
organizational climate  Negative peer pressure
(organization does things (“Why are you spending so
differently) much time on that [new
skill], can‟t you see how
 Training that isn‟t on target busy we are?”)
(wanted practical tips but
got all theory instead)
Isn’t it a wonder we ever learn anything new?

8. Relapse Prevention: How You
Can Help
1. Recognize that lapses are 4. Plan and conduct „fire
inevitable drills‟
 No one does it right the first time  When and where are lapses likely?
 Encourage them to keep trying  What supportive resources are available?
 Strategize to keep lapses from becoming
permanent
2. Identify predictable
problems 5. Follow up back on the job
 Time pressures
 Uncooperative colleagues  Individual learner tracks accomplishments
 Self-doubt  Group of learners provide mutual support
 Lack of adequate support  Supervisor provides encouragement and
reinforcement
3. Analyze staff‟s coping skills
Managing time and priorities
6. Recognize that relapse is
likely when:

 Communicating clearly
 Learner is under stress
 Collecting data
 Post-training environment is unpredictable
 Developing a support network
 Initial lapses are considered disastrous
 Celebrating accomplishments
 Supervisory support is inadequate

9. What else can you do to support transfer
of training? (a few ideas)
Before During After
•Tell them it‟s a growth •Protect their time from •Immediately assign LAs
opportunity for interruptions to projects requiring
themselves and the them to use their new
system skills
•Set clear performance •Shift their workload •Give immediate positive
expectations temporarily reinforcement for using
new skills on the job
•Make sure they have •Meet with them regularly •More than one LA from
adequate time, and ask about what your system? Encourage
technology, etc. they‟re learning them to network
•Connect them to a •Participate actively by •Set clear expectations
mentor who‟s been providing feedback and of increased
through LATI meeting deadlines performance
•Schedule regular •Ask them to tell others •Ask LA to teach others
meeting times about their experience something they learned
at LATI—for example, in LATI—maybe a
report at a staff meeting refresher for the rest of
the staff

10. In Short, Transfer of Training:
 Is a partnership between participant, supervisor,
and trainer
 Supervisor has the most influence on transfer
before and after training
 Many barriers get in the way, but you can
remove some of them!
 Plan now to help your LA be successful back on
the job!

11. Thanks for everything you do to
make your LA successful!
Please let us know how we can help you!
Gail Griffith, LATI Coordinator: laticoor@gmail.com
Laura Allen, LATI Virtual Assistant: laura@wowva.com