The document discusses the evolution of GIS use within the Department for Families & Communities (DFC) in South Australia. It describes how GIS has progressed from desktop tools to enterprise systems integrated across the organization. Examples are given of successful GIS applications that have helped connect customers to services. The presentation outlines goals for further transforming business practices through innovation, executive engagement, and leveraging staff strengths and new technologies like mobility and web mapping. The objectives are to make services more customer-centric and accessible through partnerships and a single entry point.

1. DEPARTMENT FOR
FAMILIES & COMMUNITIES
IS GIS JUST MAP CANDY?
Presented by:
Gary Maguire
Manager, Online & Geographic Services

2. BACKGROUND
Department for Families & Communities
• Mandate
• Assist the vulnerable
• Individuals or families who may be poor
• At risk of harm or isolation
• Connect them to choices and opportunities
Extract from - Connecting to the future

3. Value in the Business
Value in the Business
GIS Evolution in DFC
GIS Evolution in DFC
Getting Success
Getting Success
Next Steps
Next Steps

4. CONNECTING THE BUSINESS
Targets
Strategy South Australian
Line of sight Strategic Plan
DFC
Tactile Connecting to the
Future
Operation Organisational
Development Domiciliary Care SA
Disability SA
Information & Families SA
Knowledge Mngt. Housing SA
Corporate
Services Carers SA
Online & Community Connect
Geographic Service Office for Ageing
Library Services
Mail Services Office for Volunteers
Online Services Office for Problem Gambling
Coordination
GIS Services Office for Aboriginal Housing
Management
Records Mngt. State Recovery Office
Governance
Analytics E-Reference
Publication
Customers

5. BUSINESS DRIVERS
Attracting and
Retaining
Caring for Building
our People Trust in our People
People
Empowering Engaging Our
our people to People in
Perform Change
Recognition
of our People
Organisation Strong
Effective Governance Value Driven
Partnerships Business Operation
Capability
Integrated Connected
Service Offer Customer
Interaction
Case Management System
and
Integrated Service Model Operation

6. GIS Evolution in DFC
GIS Evolution in DFC

7. GIS IN THE BUSINESS
1998 – 2004
(South Australian Housing Trust / Housing SA)
1998 - 2002 2002 - 2004
Desktop GIS
Land & Asset Mngt.
EView Client Map Library Hardcopy maps
GIS File Server Statewide
Desktop GIS
ArcInfo
GIS File Server SAHT Warehouse SQL Server ArcIMS
ArcSDE EView
Hardcopy maps

8. GIS IN THE BUSINESS
2005 – 2006 SharePoint (Intranet) single
(Housing SA to DFC Corporate) gateway to all GIS products,
information and services
Desktop GIS
Research & Office for the Ageing Pilot Customer Land & Asset Mngt.
Asset Planning
Demographics EView Client Info. System EView Client Map Library Hardcopy maps
EView Client Statewide
PRODUCTION DEVELOPMENT
Fund Grants SQL Server Server
GIS File ArcIMS Warehouse
SAHT SQL Server ArcIMS
State Government Management ArcSDE EView ArcSDE EView
ArcSDE & Image Servers System

9. GIS IN THE BUSINESS
SharePoint State Recovery
2006 – 2008
Community Strengths
Office Survey (Public Domain)
ArcServer SVG Viewer
(DFC Corporate)
Desktop GIS
Corporate GIS AAS Aboriginal Asset Office for Pilot Customer Land & Asset Mngt.
Field Capture Services (AAS) the Ageing Info. System EView Client Map Library
ArcPad Dekho Client EView Client EView Client Statewide
DMZ
Hardcopy
maps
PRODUCTION DEVELOPMENT
ArcServer Environment ArcServer Environment
GIS File Server SAHT Warehouse Fund Grants SQL Server ArcIMSServer
Image SQL Server ArcIMS
State Government Management ArcSDE EView ArcSDE Dekho
EView
ArcSDE & Image Servers System

10. Getting Success
Getting Success

11. EXECUTIVE ENGAGEMENT
• Innovation
• Communicate
• Partnerships
• Build on successes
• Understand drivers
• Value for money “Tell me and I'll forget.
Show me and I'll remember.
Involve me and I'll understand.”
Confucius

12. INDIVIDUAL & TEAM STRENGTHS
• Strength based approach:
• Know your strength & staff strengths
• Utilise their strengths
• Cut out weakness
• Build strong habits
Take your interests seriously

13. TEAM DYNAMICS
• Team is a Guiding Coalition
• Leadership vs. Management
• Balance team
++
Short-term Success
High Success
(Change Agents)
Leadership
+
Limited Success
Low Success
(Control Agents)
“I want to stand as close to the edge as I can without
going over. Out on the edge you see all the kinds of
0 + ++
things you can't see from the centre.”
Kurt Vonnequt Management

14. GIS FOR TRANSFORMATIONAL CHANGE
Executive Support
+
People
(Customers, Staff, Team)
Transformational
+ Business Practice
Innovation
Effort
+
Technology
=
Transformational
Time
Business Practice

15. Planning
/ Admin.
TRANSFORMATIONAL CHANGE Utilities
BUILDING ON SUCCESS
BUILDING ON SUCCESS
Grants
Funding
Transport
Mobile Assets
Office
For the Nunga
Ageing Assets Wali
Socio
Economic
Facilities Land Planning
Utilities / Admin.
Tenancy
Property
Demo-
graphics
Facilities
Housing Planning /
Tenancy
Demo- SA Administration
graphics
Planning Land
/ Admin Property
State Facilities Environmental
Recovery
Transport
Demo-
graphics
Facilities
Utilities Facilities
Planning Disability
General Demo- / Admin Local & SA
Interest graphics Regional
MapIQ Profiles
Housing Families
SA SA
Health Transport

17. Nunga Wali Spatial

18. Next Steps
Next Steps

19. Futures
• Objectives (2008 – 2010)
• Organisation Customer
• Customer Centric Delivery
• Choices & Opportunities Single Entry
• Partnerships Point
• Operational Franchise
• Mobility & Web deployment
• Case workers Geospatial
• Disaster recovery Information
• Technical Systems
• Distributed collaboration & integration
• Geospatial business alignment (State)
• GIS Portal Migration + Business Intelligence integration
• MapIQ (public release)