In many organisations, SharePoint is a disruptive technology: it’s no longer business-as-usual for managers, for users or for IT. SharePoint shines a spotlight on everything that’s good and bad about your company’s business processes, project management, change management, information management policies, and IT service delivery. In this presentation, AvePoint’s Vice President, Garth Luke, shares the lessons learned and common themes from thousands of organisations, large and small - from IT Professionals, Managers, Developers, End - users and CIOs around the globe. This comprehensive discussion will highlight the business, cultural and technical impact of SharePoint on an organisation - the business values and the “gotchas.” You’ll learn the steps you can take to plan for and implement SharePoint as a platform that will support a dynamic enterprise. You will take away a framework within which to understand and communicate the role of SharePoint in your organisation, a punch list of issues to consider in your planning and deployment and an understanding of the business, technical, cultural and procedural components of a successful SharePoint implementation.

1. Johannesburg, South Africa, Feb 2012
Managing the SharePoint Disruption: Ensuring the Business Gain
Exceeds the Business Pain
Garth Luke – AvePoint, Inc.
GM / VP of Sales

2. Garth Luke - Today
Vice President of Sales, AvePoint, Inc.
General Manager, AvePoint Australasia, South Africa
 Based in Santa Clara, CA, USA (The Heart of Silicon Valley)
 Sales (Channel, Direct)
 Marketing
 Technical Pre-Sales
 Support (AU Only)

3. Garth Luke - History
Vice President of Sales, AvePoint, Inc.
General Manager, AvePoint Australasia, South Africa
 Over 15 years experience in the technology sector
 Started with Microsoft in 1996. Enjoyed the following roles:
 Consultant
 DB Admin
 Programmer
 Project Manager
 IT Manager
 Product Manager
 Has experience talking to CXO, Director, Global Architects in EMEA,
North America, ANZ.
 Extensive knowledge of ECM, SQL Server, Web Dev, and I.T.
Infrastructure Management
 @GarthLuke on Twitter
 LinkedIn

4. AvePoint Corporate Overview
Global Leader – SharePoint Governance & Management
• Founded and Debuted in 2001
• World's Largest SharePoint-Exclusive Research & Development Team with 1,000 Employees (600+
Specialized in R&D)
• World's Largest Provider of Enterprise-Class Governance and Infrastructure Management
Solutions
Experienced • 25 Offices, 13 Countries in 5 Continents & 8000+ Customers
• Depth-Managed, Microsoft Certified Partner
• Comprehensive SharePoint Governance & Management Platform
Invested • Offering True 24 x 7 Support - Microsoft Certified Technicians
© 2011 AvePoint, Inc. All rights reserved. No part of this may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
without the prior written consent of AvePoint, Inc.

6. One Platform. One Install. All your SharePoint
Management needs.
Business Users
Solutions Applications
Process
DocAve Global Manager
Organizations

8. The growth of SharePoint
ECM
Custom
Apps
More Valuable
B.I
Work Flow
Automation
Enterprise
Search
Collab
Content
Dump
More Complex

9. How is SharePoint
“disruptive”

10. We can’t get anything
delivered because
they keep adding
requirements

11. We can’t keep up with
the demand…

12. We can’t get enough
funding…

13. They don’t
understand…

14. My boss doesn’t
understand…

15. We don’t
understand…

16. SharePoint shines a
spotlight on
everything that’s
wrong with us

17. How do you manage
this disruption?

18. The answer lies in
the questions…

19. Slide 19

20. WHERE are we going?
Understand enterprise strategy

21. Vision
Slide 21

22. Why SharePoint?
Align SharePoint with your enterprise strategy

23. Deliver strategic value
SharePoint doesn’t
matter.
Business matters.

24. Alignment
Slide 24

25. Where & Why: Strategy & Alignment
• What is the enterprise strategy?
• How does SharePoint fit into the
enterprise strategy?

26. WHAT are we doing?
Define the requirements for each solution

27. Deliver a Solution
SharePoint doesn’t
matter.
The Solution matters.

28. WHAT?
• What are we doing?
– Define the solution from a business perspective
• Requirements
– Who is behind each requirement
– How does it support the business objective of the solution
• Categorize requirements
– Required vs. Desired
– Now vs. Next Time vs. Never
• Metrics
– How do we know/Measure it worked?

29. What: Requirements
• What are we doing?
• Why are we doing it?
• Who is behind requirements?
• How do we know it worked?

30. HOW do we do it?
Establish a process for delivering solutions

31. A Discipline of the 4 D’s
Define
• Define the problem
– Requirements & measurements
• Design the solution
– Each decision based on Define
requirements
Deploy Design
• Develop the solution Validate Design
– Build in iterations
– Validation Develop
• Deploy the solution
• Delegate to operations
• Do it again! Develop

32. How: Process
• What is our process?
• How do we manage it?

33. WHO does it?
Define roles, responsibilities and accountability

34. Define Roles & Responsibilities
• Who gathers requirements?
• Who determines the solution?
• Who builds the solution?
• Who deploys the solution?
• Who manages the project?

35. WHO is involved?
• Identify your constituencies
– Business user
– IT • Who drives SharePoint and
– Developer why?
– Security • Who is impacted by
– Finance SharePoint?
– HR • Understand the dynamics of
– Executive and between each of these
– Legal groups
– Project manager

36. Who: People Matter
• Who is on the project team?
• Does the team have the skills?
• Who are other constituents?
• What matters to them?

37. SharePoint SharePoint
Champion SharePoint Executive Champion Champion
SharePoint Helping advise on the direction of the Look and feel, “The brand”, ensuring a
Graphic
Strategic strategy. Advise on all projects, constant look and feels between
Advisor Artists
investments and skill sets platforms and ensure ease of use.
Design the farm / solution Understand the business, the business
SharePoint architectures; Follow industry best Business needs and challenges, and help build
Architects practices; Advanced troubleshooting; Analysts projects that can deliver to the
final approval on testing business
SharePoint Guide all projects to success, follow the Making sure that change management
hardline of project delivery best
Change becomes a full time exercise and make
Project
Managers practices
Champions sure user adoption happens smoothly
Manage the ongoing day to day upkeep SharePoint Market the platforms and the
SharePoint of the Farms and assets of the Farms applications to the business as part of
Administrators
Platform
from the application level upwards Marketer the business strategy
To ensure and execute process SharePoint
SharePoint Ensure users and management have
oriented testing mechanisms in order
Testers Trainer the skills to deliver
to deliver flawless deployment
Someone that can drive the SharePoint
Build custom applications that fall in
SharePoint initiative internally, get people talking,
line with projects solve and that deliver Community
Developer institute innovation and feed back to
to business needs
the Business analysts

38. Setup to Succeed!
Utilize core, in-house operational
support resources
Managed services (outsource /
offshore)
Automated 3rd Party Tools
CORE
SKILL
Governance Committee

39. WHEN are we doing it?
Commit to ongoing, continuous improvement

40. Long term commitment to innovating
and improving
Failure = “SharePoint is our project for 2012”
• This is an ongoing journey
• Step by step
• Evolutionary process
• Budget for 2012, 13, 14, 15?

49. Build a culture of innovation!
•Being dedicated to building a culture that strives to use technology to solve
business problems:
• Information from the field (Provide better, faster decisions)
• Mobilizing our workforce (Giving people the tools to do work anywhere,
anytime)
• People location (Being able to locate people who have mobile devices)
• Mobile Lawyers (Cutting down on paper in a case. Being able to get access
to your information faster)
• Extranet (Ability to collaborate with people external to the Organization)
• Glass-Paned View (Access to information from one central place
*How many other ways could the be to use SharePoint to solve Business
Problems? 100s?

50. Deliver a Trusted Service
SharePoint matters.

51. Build A Platform Users Can Trust
Architect SharePoint as a
platform that happens to
deliver the first solution

52. Build A Platform Users Can Trust
Optimize the service for the
organization rather than
produce what is easy, cheap,
or expedient for this project

53. When: Continuous Improvement
• Is there a long-term commitment to
SharePoint?
• Is there an understanding of steps and
evolution versus deployment?

54. Managing the SharePoint Disruption
• WHERE: Enterprise strategy
• WHY: Alignment of SharePoint with enterprise strategy
• WHAT: The Solution
– Focus fanatically on requirements
• HOW: Business Process
– Establish a process for introducing change
• WHO: Roles & Responsibilities
– Ensure you have the right skills on the team
– Understand your audiences and address their concerns
• WHEN: Continuous Improvement
– Design and implement a trusted platform

55. What is SharePoint governance

56. What is governance?
Governance defines the
people, processes, policies and
technologies
that deliver a service

57. BUSINESS
GOVERNANCE
Slide 57

58. BUSINESS
People
Policy Process
Technology
Slide 58

59. Accountability
Slide 59

60. Quality
Slide 60

61. Restrictions
Slide 61

62. Appropriateness
Slide 62

63. Discoverability
Slide 63

64. Compliance

65. Storage

66. Resources
• TechNet
– Governance resource center
• http://technet.microsoft.com/en-us/sharepoint/ff800826.aspx
– Microsoft Operations Framework
• http://technet.microsoft.com/en-us/solutionaccelerators/dd320379
• SharePoint Adoption Kit
• http://sharepoint.microsoft.com/iusesharepoin
• ADDITIONAL RESOURCES
• Questions & Answers
• Please submit your evaluations!

67. Questions

68. Garth Luke
AvePoint, Inc
Garth.Luke@AvePoint.com
@GarthLuke (Twitter)
Slide 68