The document discusses how an intranet portal can be used to improve employee engagement, knowledge sharing, and business performance. It outlines key benefits like superior customer service, motivation, team management, knowledge management, skills transfer, and internal communications. Objectives include knowledge management, business excellence, HR functions, training, and retaining talent. Features like connecting employees to strategic roles, sharing information, collaborating, recognizing contributions, and keeping content fresh and engaging are recommended.

1. Making your intranet portal the
must read source of employee
news

2. Why go to Intranet when you have Google?

3. Your Agenda for having an Intranet portal
• Superior customer service - Best practice
• Motivation
• Team Management
• Knowledge Management
• Skills transfer
• Policies and procedures
• Internal communications
• Standardization, centralisation
• Workflow

4. Objectives for having intranet portal
Knowledge
Business HR functions
Management
excellence
Retain talent Training

5. ?

6. What makes it a popular must be place?

7. Connect
Link employees to a strategic
role
Communicate
Share relevant information
freely
Collaborate
Listen, learn, refine
Congratulate
Recognise and appreciate
contributions
Care
Cater for stresses and strains
of life

9. An intranet portal or enterprise network is a
generative platform for:-
for:-
- Formal knowledge
documents, projects plans, presentations
and so on)
- Tacit knowledge
the conversations and comments
between people and between people and
content.
The concepts contained in this slide are copyright to Firestring [Pty] Ltd

10. An enterprise network .....
Turns businesses into learning organisations.
How did you learn to do what you do well?
Mostly through interacting with other people who were
already doing it well.
Workplace learning is a social process... as we work
together, we learn together

11. The principles of keeping staff motivated
Founded on the psychology of employee motivation
What’s going
on? The need for context and purpose
What’s my
role? The need to belong
Can I help
more? The need to contribute
Am I
appreciated? The need to be valued
Does the
company care? The need for safety
The concepts contained in this slide are copyright to The Virtual Works [Pty] Ltd

12. Making content relevant and engaging
Connect employees to strategic role
Purposefully connect and shares information personally
Pulls continuous back feedback from
Interact and each employee and shares with co-
collaborate relevantly workers
Listen and refine Aggregates and shares
meaningfully quantitative and qualitative
feedback and sends upwards
Recognise and Processes employee-driven
appreciate genuinely recognition of peer contributions to
strategy and appreciates

13. Keep it fresh

14. Use Video
The importance of customer growth conversation

15. Combine online with offline

16. “During the last couple of weeks we have been logging the
type of queries and question that they receive. The
relevant documents are on Ikhaya and the Toolkit has
been tailored to ensure that you have the information
available to answer your customers queries.
Also available in the toolkit are the questions you need to
ask to determine your customers requirements – once you
have accurately determined the need, you can use the
documents showing the ranges, the competitor
comparisons, the pricelist and availability schedule to
recommend the products that will fit your customers
requirement. You are now empowered to service
your customer without having to make them
wait for you to source the information! “

17. Keep track of understanding and use

18. Blogging within corporates?
corporates?

19. Example of Enterprise Network connecting and
engaging on all levels
Self
managed
profile and
tags
connects
employees Tools to recognise
to tribes and appreciate peer
contributions
Tools to
feedback on
Cascades a strategy
strategic role to implementation/
every employee performance
The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd

21. Retain talent
Knowledge
Business
Management
excellence HR functions
Training
Knowledge
Management

22. HR functions
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

23. Simplified info presentation – tag clouds
Knowledge
Management
HR functions
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

24. Connecting to strategy & information and then
collaborating
Business
excellence
The concepts contained in the presentation are copyright to The Virtual Works [Pty] Ltd

25. Powered up ‘Search’
Knowledge
Management
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

26. Share information and opinions
Multimedia
Knowledge
Management
The concepts contained in this presentation are copyright to The Virtual Works [Pty] Ltd

27. Collaboration (i.e. Strategy Wiki)
Knowledge
Management

28. Micro implementation – do one thing
HR function

29. An Enterprise network can have a huge
impact on your business performance
The concepts contained in this slide are copyright to Firestring [Pty] Ltd

30. Thank you for kind attention
A special thank you to Firestring, The
Virtual Worx and eGain for their
contribution to this presentation

31. ingrid@puruma.com
t: + 0860 PURUMA (787 862)
m: +27 83 447 3438
www.puruma.com
LinkedIn: http://www.linkedin.com/in/ingridlotze
Twitter: http://twitter.com/ingridlotze
Skype: lotzemoffat
Blog: lotzemoffat.wordpress.com