The document discusses technical standards and quality management systems. It provides an overview of ISO 9000 standards for quality management systems that were introduced in 1987. These standards, including ISO 9001, 9002, 9003, and 9004, provide guidelines for businesses to establish quality management systems to ensure efficient operations, safety, and meeting market requirements. The standards benefit organizations by improving customer satisfaction, marketability, costs and risk management through better processes and internal communication.

2. What??

3. Technical Standards
Value addition to Business
Development, Manufacturing , Supply
More Efficiency
Safety
Clean products and services
Based on Market Requirements

4. Who??

5. Industry
Technology
Business Sectors
demanding a standard
Government Agencies
Consumer Organizations
Academic and Technical Laboratories

6. Why??

7. Dimensions
of
Sustainable
Development
Economic
SocialEnvironmental
17800 standards

9. 1987
ISO
9000,
9001,
9002,
9003,
9004

10. Quality Management System

11. Who is the ?

12. Quality Management System

13. ISO 9000
• Quality Management and Quality Assurance Standards - Guidelines for selection and use
ISO 9000-2
• Quality Management and Quality Assurance Standards-Part 2- Generic guidelines for application of ISO 9001,9002,9003
ISO 9000-3
• Quality Management and Quality Assurance Standards-Part 3- Generic guidelines for application of ISO 9001 to the development,
supply, and maintenance of software
ISO 9001
• Quality systems- Model for Quality Assurance in Design/ Development, Production, Installation and Servicing
ISO 9002
• Quality systems- Model for Quality Assurance in Production, Installation and Servicing
ISO 9003
• Quality systems- Model for Quality Assurance in Final Inspection and Test
ISO 9004
• Quality Management and Quality Systems Elements - Guidelines
ISO 9004-2
• Quality Management and Quality Systems Elements - Guidelines for services.

14. Requirement for QMS
and Documentation
Management
Responsibility, policy,
planning and objectives
Resource Management
and Allocation
Measurement,
Monitoring, Analysis
and Improvement
Product realization and
Process Management
Pre-requisites
Mandatory
Tailor made

15. Fully engage
top
management
Identify key
processes and
the
interactions
needed to
meet quality
objectives
Implement
and manage
the QMS and
its processes
Build your ISO
9000-based
QMS
Implement
the system,
train company
staff and
verify
effective
operation of
your 5
processes.
Manage your
QMS
If necessary,
seek third
party
certification/
registration of
the QMS or
alternatively,
issue a 7 self-
declaration of
conformity.

17. Disadvantages Advantages
Increased Customer service
and Satisfaction
Increased Marketability
Reduced Operational
Expenses and product
liability risks
Better Management Control
and improved internal
Communication
Lack of Awareness
Affordability
Documentation
Length of processes

20. Standardization
in specific
sectors
ISO TC 176 23 ISO Standards
related to TCs
3 ISO Standards
directly responsible
for ISO TC 176
Participation of 97
Countries
24 Observing
Countries

21. ISO 9000-2015
Sustained
Success
Customers’
Confidence
Better Supply
Chains
Improved
Communication
Conformity
Assessment
Training,
Assessment and
Advice in QMS