Rollout Project Services Document

1. Rollout Project Services
An introduction to AzteQ Solutions
AzteQ Solutions specialises in the provision of managed field services;
project managing highly proficient IT engineering resource, for the installation of
network cabling, IT hardware such as PCs, printers, servers, software upgrades, as well
as EFTPoS credit card and EPoS terminals with associated ancillaries. Installations are
provided as part of a rollout project or as an ongoing site support service.
Primary Activities
Desktop Services: Rollout projects and incumbent
support (hardware and software installations)
Network Cabling:
Rollout projects and incumbent support
Broadband connectivity:
Rollout projects, network cabling,
headend and hardware installations
Laser & Wireless Bridge Installations:
Remote building connectivity
Installation Services
AzteQ operates a formulated project management
methodology, specifically designed for our working
system. It ensures that projects are effectively risk
analysed, planned, scheduled and controlled. They
are therefore completed on time and within budget.
Quality Assurance
Installation services provided include:
AzteQ Solutions is an ISO accredited company, and
• MADC/IMAC services
operates to the requirements of BS EN ISO
• Network Cabling
9001:2000. The AzteQ Solutions’ Quality System
• Terminal (including EPoS and EFTPoS) installations has been documented using Ten Performance
Manager, which is a business modeling program.
• PC & Server implementation & deployment
This enables a fully integrated electronic system,
• Software & Hardware implementation & upgrade accessed through the Company network. The
following are documented:
• Hardware installation and maintenance services
including digital signage, LCD/plasma screens, • Company Processes Diagrams
kiosks, interactive whiteboards, RFID, ATMs etc.
• Forms
• Printer installs, incorporating configuration
• Responsibilities
and assignation
• Strategy
• Remote building connectivity – wireless & laser
technology • Objectives
• Wireless LAN • Initiatives
• CCTV over IP • Key Performance Indicators
• VoIP
Target Metrics Management
• Site surveys
Target Metrics are achieved through the
• Asset recording management control of the operational process.
This includes activities such as scheduling of
For all services, we can provide a Communication
engineers, site visits, constant liaison between
Program, which can include undertaking telephone
engineers and internal coordinators (from
site surveys and to book engineer visits with users
confirmation of receipt of daily activities, through to
to effect the service provision and to meet specified
confirmation of call and call closure). Target Metrics
schedules. Additional telephone services can be
are monitored utilising our scheduling process.
provided, if required.
Copyright ©Azteq solutions 2008

2. Engineer Vetting Engineers on Site Co-ordination & AzteQ Job
Management System; AJaMS
Suitable engineers are assessed utilising a Engineers are regarded as brand ambassadors
skills matrix (as part of our quality assurance and consider this in all actions undertaken. AzteQ utilises a fully integrated real-time web
procedures) and project overview description, based management system (AJaMS), which is
They are expected to arrive on site in a timely
to ensure full field engineering competence. visible to customers and staff via a secure
fashion. Any delays on route result in a phone
Furthermore, engineers utilised by AzteQ have password. Once installation advice has been
call to the co-ordinator, with an explanation
their references verified and may be CRB, HM sent to AzteQ, the jobs are uploaded on the
and e.t.a. As a matter of course, all engineers
Treasury and credit checked using online system and the engineers allocated. The jobs
are contacted prior to site attendance.
disclosure services. are then visible to the engineers by viewing their
Engineers are smartly dressed to correctly
own web portal, prior to installation activities.
Management & Admin Support represent our customer’s business.
The engineers organise their own routes, and
All engineers are expected to liaise with the
We provide all necessary staff, including a
close down each job in real time via a phone
end client in a friendly, helpful and good-
contract manager for one point of contact for
call; this information is then added to the web
humoured manner.
the customer, administration staff for user
as it happens giving our customers a real time
communication and engineer co-ordination,
All referral calls from site are made via the job closure system.
activity closure and engineer support.
engineer’s mobile.
End of day/end of week report can be supplied
Furthermore, if required, we can link in with
according to customer requirements. Further
the customer’s software to acquire activity
customised activities, including KPIs can be
information, in order to disseminate activities
incorporated accordingly.
to the field.
Typical Projects
Server installations Terminal Installations Broadband Terminal Installations
AzteQ has successfully completed 3 distinct AzteQ has completed a complex project which Assistance to customer with head end
but linked projects, managing in excess of 30 included the provision of a project building & testing. Installation of equipment
engineers at approximately 350 sites across management/co-ordination function, into IDF locations, installation of Ethernet
the UK, in order to carry out site surveys, including administering the logistics IRM’s, placement and connection of customer
deployment and server racking installations. management, concerning the de-installation terminal, patching of customer network and
and installation of terminals at approximately testing of signal tone. Where necessary,
The survey requirements included site
2000 specified end user sites. including network cabling.
attendance in order to conduct surveys in the
Comms rooms, with a view to installing new The project also involved earth loop
Front & Back Office Installations
servers within. Also included was the logistical impedance testing and on-site terminal
Approximately 30 lead engineers were utilised
handling, including the collection of training for the end users, at installation. The
UK wide, visiting over 300 sites for a major
equipment from FSL for delivery to site. rollout was completed over a nine week
retail chain, to install PCs and Servers during
Thereafter, the engineering teams were then period, on time.
OOH. Activities included on site responsibility
responsible for cabling, patching, racking &
Printer Installations to ensure additional engineering resource
software builds. All packaging etc was
installed tills (up to 23 in stores) and
removed & returned to FSL for disposal. All AzteQ has also completed an installation
thereafter providing connectivity to the server,
activities were conducted to the customer’s project, requiring the management/co-
according to prescribed procedures.
exact standards and documentation. ordination function, including administering
the logistics management, for the installation
Patch installations For more information about this, or any of our
of printers, at approximately 280 sites across
other packages or services please contact us.
the UK. The project also involved procurement
To aid deployment tracking, engineers
of all materials for data and power cabling
labelled each successfully upgraded
requirements and help-desk liaison during
workstation and identified those where
configuration and on-site testing.
problems were experienced that prevented
successful completion. Each workstation
Terminal installations
identification number was then entered onto
an asset log, which was faxed to the co- Site surveys over 80 sites across the country.
ordination team at the end of each shift. Site installation including cabinet, data call 01442 244444
Engineers then acted as a ‘floorwalkers’ at cabling and power installation. Hardware and
email info@azteqsolutions.com
each site on the day following deployment. terminal installations, including hub, router
visit www.azteqsolutions.com
The local business contacts were requested to and power box. Project includes provision of a
maintain an awareness of any problems project management/co-ordination function,
experienced whilst the floorwalkers were including administering the logistics
present, to ensure as many issues as possible management. The project also involved
were resolved without the need for re-visiting procurement of all materials for data and
the site. The floorwalkers reported all power cabling requirements and customer
problems and actions taken to the customer’s liaison during configuration and on-site
overall co-ordinator. testing.
Charleston House 13 High Street Old Hemel Hempstead Hertfordshire HP1 3AA t: +44 (0)1442 244444 f: +44 (0)1442 244443 www.azteqsolutions.com