From design to production to project management to customer service and support, this session aims to help web development teams view work product as a direct outcome of a work culture that includes and respects users at every level.
Beginning with the "big" things that management does to set the tone of a company like hiring policies, vision and values, and moving into discussion around how individual team members affect work culture and product through everyday user advocacy, we'll prove the hard business value of soft, squishy terms like emotional intelligence, intellectual curiosity, collaboration, and vulnerability. But no hugging, we promise.
4. User-centered design is a philosophy
and a process in which the needs, wants,
and limitations of end users of an
interface or document are given extensive
attention at each stage of the design
process.
- Wikipedia
5. A user-centered culture is one in
which the needs, wants, and limitations
of users are given extensive attention
at every level of the organization.
7. “Hyperlinks subvert hierarchy.
In both markets and among employees,
people are speaking to each other in a
powerful new way.
These conversations are enabling
powerful new forms of social
organization and knowledge
exchange to emerge.”
16. Happy people do good work.
It’s not about kegs and foosball.
Image source: http://www.flickr.com/photos/sharynmorrow/2618698358/
17. 1. Define your values.
It begins with leadership,
but involves everyone.
18. 2. Align hiring decisions
with your values.
empathic observant positive analytical
creative curious focused adventurous
steady communicative open respectful
19. Emotional Intelligence
The ability to identify,
assess, and manage
the emotions of self,
others, and groups.
Necessary for
leadership,
client management
and end-user
sensitivity.
20. 3. Communicate openly.
When resources are scarce,
the way you communicate
can either inspire panic or collaboration.
Resources are always scarce.
21. 4. Cultivate a sense of ownership.
Everybody owns the promises made,
the method of delivery, and the final product.