1. D I S C OV E R
DATA GATHERING
DEFINE
C O N C E P T UA L I Z E
DESIGN
IMPLEMENT
E VA L UAT E
Video Ethnography
Cognitive Task Analysis
Shadowing
AEOUT Observation
Cognitive Task Analysis
Environmental Scanning
Literature Review
Cognitive Task Analysis
Storyboarding
9D Observation
POEMS Observation
Program Evaluation
Modelling and Simulation
A (x 4) Observation
POSTA Observation
Modelling and Simulation
Card-Sorting
Usability Testing
Megatrend Analysis
Megatrend Analysis
Instrumenting
Quality Assurance Testing
Future Workshop
Contextual Inquiry
Think Aloud
Think Aloud
Expert Interviews
Social Network Mapping
Relevance Trees
Nominal Group Technique
Future Technology Workshop
SWOT Analysis
SWOT Analysis
Heuristics
Empathy Tools
Business Model Canvas
Conversation Analysis
Semi-Structured Interviews
Modelling and Simulation
Standards and Guidelines
Extreme User Interviews
Historical Analysis
Concept Mapping
Delphi
Delphi
In-Depth Interview
Open-Ended Interview
Morphological Analysis
Heuristics
Competitive Analysis
Empathy Tools
Cognitive Walkthrough
5 Why's Interview
Competitive Analysis
Lead User Research
Unfocus Group
Stakeholder Matrix
Intercept Interviews
SUMMATION
Intercept Interviews
Multi-Criteria Analysis
Design Games
Focus Groups
Expert Panel
Design Probes
Cultural Probes
Focus Groups
World Café
World Cafe
Storytelling
Wildcards
ABA Design
Storytelling
Bibliometrics
Prototyping
Surveys
Storytelling
Make Tools
Playful Triggers
PICTIVE
Questionnaires
Longitudinal Studies
Brainstorming
Brainstorming
Questionnaires
Key Technologies
Key Technologies
Citizen Panels
In-Depth Interview
Windtunneling
Cognitive Work Analysis
Bringing the Outside in
Personas
Personas
Argumentation Analysis
Bodystorming
Bodystorming
EXTR APOL ATION
Use-Case Analysis
Appreciative Inquiry
Design Documentaries
Needs Assessment
Essays
Mobile Diaries
Grounded Theory
Scenario Planning
Cross-Impact/Structural Analysis
Cross-Impact/Structural Analysis
Dialogic Design
Dialogic Design
Technology Roadmapping
Technology Roadmapping
Repertory Grid
Thematic Analysis
Conversation Analysis
Critical Discourse Analysis
Semiotic Analysis
Rhetorical Analysis
Sense-Making Interviews
Content Analysis
Discourse Analysis
Textual Analysis
Role-Playing
Role-Playing
ABSTR ACTION
Cyclical Process
EVALUATE
Design Research Techniques Map
IMPLEMENT
Evolving from multiple disciplines including ethnography, psychology, and human-computer interaction
DINS (Digital Infrastructures)
DISCOVER
DESIGN
DEFINE
CONCEPTUALIZE
Content: Jen Chow with Suzanne Stein
Graphic Design: Symon Oliver with Jen Chow
Acknowledgments and thanks: Dr. Peter Jones, Greg Van Alstyne, Derek Reilly, Kate Sellen, Dr. Paula Gardner
Design Documentaries