We’re very happy to announce that Ambassador now integrates directly with SurveyMonkey’s Net Promoter Score® survey, and will create an Ambassador account for anybody that answers the Net Promoter Score survey (“On A Scale Of 1-10, How Likely Are You To Refer A Friend?”) with a 9 or a 10.

3. Ambassador integrates directly with SurveyMonkey's Net Promoter
Score® survey, and will create an Ambassador account for anybody
that answers the Net Promoter Score survey ("On A Scale Of 1-10,
How Likely Are You To Refer A Friend?") with a 9 or a 10.
To make things as easy as possible SurveyMonkey provides a Net Pro-
moter Score® survey template for you to use. Simply visit:
http://svy.mk/SM-NPS
If you already have a Net Promoter Score survey template created you
may skip ahead to Step 2: Connect Ambassador to SurveyMonkey.

4. Login to your SurveyMonkey Account and begin by creating a new survey. To
speed things up, you may elect to “Use an expert survey template”

5. Template.”

6. This will create a new survey containing only a single question; the Net
Promoter Score® question.

7. You may add additional questions to your survey to collect additional
information from your customers. If your survey includes multiple questions that
match the parameters of the Net Promoter Score® question then you will be
able to specify which question you would like to use for creating brand
Ambassadors.

8. SurveyMonkey should have saved your survey automatically. Let’s head back
to “My Surveys” to double check.
Great! It’s there. Before we send our survey to customers, let’s make sure that
we have Ambassador connected.

9. Step 2:
Connect Ambassador to SurveyMonkey

10. Login to your Ambassador campaigns account, and then navigate to your
general settings.

11. From your general settings screen navigate over to the Integrations tab. In the
left-hand column you should see SurveyMonkey under the Survey subheading.

12. After clicking “Install” you will be prompted to grant Ambassador access to
your SurveyMonkey account.

13. After granting access you will be returned to the Ambassador integrations
screen. Choose the survey that you would like to integrate with Ambassador.
If you have more than one question that matches the parameters for what
® survey you will be given the option to
choose which one you would like to use to create your Ambassadors.

14. Step 3:
Send Your Survey!

15. Head back over to SurveyMonkey to distribute your question. In order to create
Ambassadors from your survey you will need to distribute your survey via email
(otherwise we will have no idea who they are!).

16. Step 4:
Gotchas!

17. Gotchas!
- You must distribute the Net Promoter Score® survey using SurveyMonkey's
email collector in order to convert respondents into Ambassadors.
- It can take up to 15 minutes for respondents to appear in your Ambassador
dashboard, so there might be a slight lag where your SurveyMonkey data and
your Ambassador data is out of sync.
- You can only connect Ambassador to one survey at a time. You may adjust
which survey creates Ambassadors from your integration settings inside your
Ambassador dashboard.
- There is a chance that multiple questions in your survey match the parameters
® question. You will need to specify
which question you would like to use to create your Ambassadors. You may
make these changes from your Ambassador dashboard.