The document summarizes research presented at a conference on using Web 2.0 technologies in public libraries. The research focused on Dublin City Public Library's use of the Netvibes start page and surveyed 60 patrons. The survey found that patrons were familiar with applications like wikis and social networking sites. It also found that patrons used the library's Netvibes page applications. The research concluded that Web 2.0 allows libraries to improve user services, gather user feedback, promote user participation, provide information services, and foster social inclusion in the community.