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Both Sides of the Story
   Go out and motivate people
    to make exciting changes



        Thomas Alexandrowicz
            Gino Marckx
Example
Problem Types
Exercise
• Roles
  •   2 Interviewers

  •   Interviewee

• 3 times 5 minutes
• Find problems, categorize them and identify
  resistance
Debrief
Nobody’s Wrong
Paradigm Shift

• Put yourself in the other person’s shoes
• Understand goals
• Understand where resistance comes from
   Signal > Freedom to choose > Response
Dale Carnegy
“Everybody’s right from their
own perspective”
Moi



Influence


           Concern
Moi



Influence


           Concern
Moi



Influence


           Concern
Stephen Covey
“Habit 1: Be Proactive
Our behaviour is a function
of our decisions, not our
conditions”
Nous
Nous
Exercise
• Roles
 •   Paradigm shift, become blocking person

 •   Try to deblock

• 3 times 5 minutes
• Solve problems
 •   Characteristics
Debrief
Closing

• Define the problem type
• Understand the resistance
• Find something in your circle of influence
  and in the resistor’s circle of concern
• Be proactive!
?

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