Presentation given at ISCRAM 2014 conference during a panel discussion on the response to Typhoon Haiyan.

1. TYPHOON HAIYAN / YOLANDA (PHILIPPINES)
ISCRAM 2014
Gisli Olafsson
Emergency Response Director
@gislio

2. NETHOPEEMERGENCYRESPONSE
Typhoon Haiyan/Yoldanda – 8 November 2013

3. NETHOPEEMERGENCYRESPONSE
NetHope Member NGO Office Locations

4. NETHOPEEMERGENCYRESPONSE
NetHope Members Active
Member Activities Member Activities
ActionAid
BY International Federation of Red Cross/ Red
Crescent (IFRC)
BSQ(hY
AmeriCares
h International Medical Corps (IMC)
h
CARE
BS Islamic Relief
(
Catholic Relief Services
BS MercyCorps
BS(hY
ChildFund International
Y Oxfam International
BShY
Christian Aid
h Plan International
BSY
Concern Worldwide
( Relief International
h
Direct Relief
h Save the Children
ShY
Habitat for Humanity
B SOS Children’s Villages
Y
Heifer International
Y World Vision
BY
B shelter S water Q supplies ( ICT assessments h medical Y food / families / women & children

5. NETHOPEEMERGENCYRESPONSE
NetHope’s Response
- 3 VSATs installed in partnership with
BT
- 6 additional VSATs installed in
partnerships with NetHope members
- 105 satellite phones handed out
- 14 BGANs handed out
- 300 laptops handed out
- 200 VOIP headsets handed out
- 50 video cameras handed out
- ICT assessments performed in East
Samar, North Cebu, and Panay Island
- ETC cluster and NetHope community
working as one

6. COORDINATEDICTRESPONSE
ETC Services

7. COORDINATEDICTRESPONSE
Emergency Telecom Cluster Coordination

8. COORDINATEDICTRESPONSE
ICT Assessment Methodology
• Initial Assessment (First days)
• Based on secondary data sources
• Mobile operator data
• Social media reports
• Media reports
• Response organization information
• Used to determine the initial scope of the ICT infrastructure
damage
• Rapid Field Assessments (First 1-2 weeks)
• Field trips to affected areas
• Visual surveying of affected damage to infrastructure
• Interviewing of key stakeholders
• Connectivity assessments
• Needs of response organizations, affected population
captured.

9. COORDINATEDICTRESPONSE
ICT Assessments – things to consider
• Consider leveraging more crowd-sourced information
• Collaborate with the infrastructure operators
• Use network infrastructure data
• Don’t forget power, fiber, etc.

10. COORDINATEDICTRESPONSE
Providing Connectivity

11. INFORMATION MANAGEMENT

12. INFORMATIONMANAGEMENT

13. INFORMATIONMANAGEMENT
Cluster Assessments

14. INFORMATIONMANAGEMENT
Cluster Assessments

15. INFORMATIONMANAGEMENT
Digital Volunteers

16. INFORMATIONMANAGEMENT
Digital Volunteers

17. INFORMATIONMANAGEMENT
Digital Volunteers

18. INFORMATIONMANAGEMENT
Digital Volunteers

19. INFORMATIONMANAGEMENT

20. INFORMATIONMANAGEMENT

21. INFORMATIONMANAGEMENT
Good – Bad - Ugly
• More information being shared amongst organizations
• More coordinated use of digital volunteers
• More joint assessments within humanitarian community
• Lack of data standards slowing down use of shared data
• Extensive data processing needed to use shared data
• Lot of duplication of efforts
• Lack of coordination with government response
• Lack of involvement with local community
• Lack of attention to areas outside of CNN focus area

22. INFORMATIONMANAGEMENT
Way Forward
• We need data standards for core emergency response data
• We need easy ways of sharing our data in machine readable
format
• We need more coordinated information management
efforts
• We need to work closely with affected governments
• We need to build information management capacity in
disaster prone developing countries
• We need to focus on entire affected area, not just where
media is
• We need to involve the affected community in the
information management effort
• We need new ways of funding innovation and research in
the humanitarian space.