1. INNOVATIVE SERVICES AND
GOOD PRACTICES UNDER THE
GLOB@L LIBRARIES PROGRAM
KRASIMIRA KANEVA
Montana, 3 May 2012

2. CONTENTS
 Countries from which examples have been selected
Number of libraries involved in the GL Program
 Bulgaria - 960
 Ukraine - 944
 Romania – 1,482
 Poland – 3,333
 Lithuania – 1,217

3. DEFINITIONS
Innovative Service Good Practice
 Responds to library users’ new
needs
 Applies a new approach/method in  A method or a practice
the implementation of traditional contributing to the
library activities achievement of high results
and customizable to other
 Provides access to new types of similar organizations
information, previously inaccessible
for library users or the community
 Attracts new users, previously
unserved by the library

4. INNOVATIVE e-SERVICES
e-Government e-Education/
Science
e-Employment e-Culture
e-Inclusion e-Society
e-Health e-Business

5. e-Government ROMANIA
Service: Submission of subsidy application forms by
agricultural producers in 2011
Partner: the Paying Agency
 400 libraries
 17,000 farmers (2011)
 more than 20 million euro of
subsidies
 54,000 euro per library
 250,000 euro of saved
transport costs
 34,000 saved work days

6. e-Government ROMANIA
Service: Payment of local taxes and charges
Partners: Ministry of Communication and Information Society;
National Revenue Agency
 Pilot implementation
in 5 settlements since
March 2011
 In all municipalities
until end-2012

7. e-Government UKRAINE
The district library in the Kropivnitski
town of Nikolaev creates Library in the
the Pribuzha Regional town of
Information Portal Nikolaev
provides the
“virtual
community
reception room”
service

8. e-Government UKRAINE
The library in the town of
Kramatorsk provides
access to e-government
services and legal advice

9. e-Employment in BULGARIA
Ihtiman, training of
unemployed young people in
motivation letter writing and
online job application Asenovgrad, job intermediary
service of the Employment
Office

10. e-Inclusion BULGARIA
Banya, training of
mentally disabled
people as active
computer users
Sofia, training under the
Glob@l Libraries –
Bulgaria Program of
hearing impaired young
people

11. e-Inclusion UKRAINE
The library in the
town of Nikolaev
and the Dialogue
NGO conduct a
therapy session
for people
challenged in
their daily lives
The library in the town of Sumi
in partnership with an NGO
creates an Information and
Resource Center for people with
special needs

12. e-Health BULGARIA
The village of Belogradets,
Varna district, free cardiac
tests and provision of
information about prevention
and healthy lifestyle
Roman, lecture on the harm
of drugs, “Informed and
Healthy” Campaign

13. e-Health ROMANIA
Hargita county, a patient
with amputated legs is a
regular library computer
user. Transport provided
by the hospital.
The library in Costanza hosts
and co-organizes a roundtable
on women’s health

14. e-Society ROMANIA
Call for proposals
“Library without
Doors” with the involvement of
the local community. Funding
amount: USD 100 – 2,000.
The library in Bihor County
coordinates the campaign
for cleaning the settlements
with the participation of
volunteers

15. e-Society LITHUANIA
The town of Utena – a
program based on play
techniques and
implemented among school
drop-outs
Safe and Friendly
Internet Campaign for
children and adolescents
ПРЕДИЗВИКАТЕЛСТВА

16. e-Society POLAND

17. e-Business LITHUANIA
The library in the town of Pasvalis
adopts a service in support of
farmers, including:
 ICT network for farmers’
smartphones;
 web portal for information
sharing;
 online promotion and sale of
agricultural products
Project budget: USD 15,000

18. e-Business UKRAINE
Project Management Center in the city
of Bar
15 projects in 5 years

19. e-Business UKRAINE
In the city of Melitopol, e-map
of tourism and investment
 Amount: USD 1,900
 Copies: 40,000

20. New Service Development
Service Identification of Service adoption
identification potential partners activities
Expected results/
Information about Resources/Budget
Effect
the new service