Wyndham Hotel Group Hotels For Every Traveller

LONDON NEW YORK ORLANDO CHICAGO HONG KONG ISTANBUL ARGENTINA SEOUL AMSTERDAM SAN JUAN TORONTO
PARIS PHILADELPHIA BOSTON BERLIN LOS ANGELES SHANGHAI ATLANTA SAN FRANCISCO MIAMI MONTREAL HOUSTON
DALLAS WASHINGTON DC VANCOUVER BANGKOK DUBAI AUSTIN PRAGUE BALI PANAMA MEXICO SAO PAULO BEIJING
NEW ORLEANS LAS VEGAS ST. PETERSBURG RIYADH FRANKFURT BARCELONA LISBON BUENOS AIRES MONTEVIDEO

MOST DIVERSE HOTEL COMPANY

THE WORLD’S LARGEST AND
EVERY TRAVELER

HOTELS FOR

THE LARGEST
HOTEL
COMPANY IN
THE WORLD *

*Based on number of hotels.

ACCOMMODATING NEARLY
160 MILLION CUSTOMERS
PER ANNUM

IN 65
COUNTRIES

ON 6
CONTINENTS

Wyndham Grand Collection

18

Wyndham Hotels & Resorts

TABLE OF 20

CONTENTS TRYP by Wyndham

22

Wingate by Wyndham

24

Hawthorn Suites by Wyndham

26

Ramada

28

Ramada Encore

30

Days Inn

32

Super 8

34

Howard Johnson

36

WELCOME
It is my great pleasure and privilege to introduce take a closer look at Wyndham Hotel Group and
Wyndham Hotel Group, the world’s largest and all we have to offer. I look forward to the day
most diverse hotel company with nearly 7,200 when we can count you among the many valued
TO THE hotels in 65 countries around the globe. members of the Wyndham family.

WYNDHAM From the award-winning upper-upscale offerings
of our namesake Wyndham Hotels and Resorts
Yours truly,

HOTEL GROUP brand, to the distinctly comfortable and iconic
Days Inn, Super 8 and Howard Johnson brands,
our hotels are some of the most well known in
the industry and span almost every segment.
Eric A. Danziger

In addition, we take great pride in our commitment
to providing unparalleled service and support to
our owners. Very simply, we know our success is
dependent upon your success, which is why we
offer comprehensive training, insightful market-
ing assistance, dedicated operational support
and powerful revenue management tools. Our
entire system is geared toward helping your
business thrive.

These are exciting times for our company and
our brands. As you search for the business
opportunity that’s best for you, I invite you to

Pre-Opening Support Operational Support

THE LEADING From the time you become part of the Wyndham
Hotel Group family through the opening of your
One of the many benefits Wyndham Hotel Group
offers is the support of its multi-level operations

GLOBAL
hotel, you will be assigned a Wyndham Hotel team. This team consists of a headquarters-
Group professional who will be your main point based Operations Support Desk (“OSD”) and
of contact to address any and all needs you have. Operations professionals located in the field1
HOTEL Whether you join us as a conversion from an as well as in the corporate headquarters. The
operations support team will be your point of

COMPANY
existing hotel or are a new construction development
project, our professionals have the experience contact for any operational questions or concerns
necessary to facilitate an efficient property you may have once your property opens. They
opening process. will provide you with the tools to help position
your property in the marketplace and positively
During a conversion opening, we will support represent the brand. Some services include:
you in all of your pre-opening needs, such as:
reviewing your punchlist, brand identification • Providing first, second and third levels of sup-
requirements, insurance, and Property port on any operational issues that may arise
Management Systems (“PMS”) requirements. • Pro-Active outbound calls to inform of new
New Construction development projects work initiatives, upcoming events or deadlines
with the Architecture, Design and Construction • Integration of new hotels and new owners
Services team who will help guide you through • Rate, inventory and systems consultation
your project from start to finish with brand and
architectural expertise. Some services1 include:
• Delivery and support of engineered prototypical
design documents
• Identification and periodic review of critical
path milestones
• Assistance in sourcing construction services
and lending sources
• Project management services
• Architectural Services (i.e. – Site layouts,
exterior elevations, city plan reviews, etc.)

Wyndham Hotel Group is fully committed to supporting your hotel investment. That’s why as part of our family, you can
take advantage of our ongoing service and support programmes1. On the next few pages, you’ll find a brief overview of the
many ways we’ll serve you.

Procurement Services-Strategic Sourcing Marketing Services
Strategic Sourcing is committed to lowering With powerful promotions, advertising and public
your costs, increasing contract value, providing relations driving consumers, travel agents and
higher quality products and delivering an corporate meeting planners to our properties,
enhanced guest experience. We do this by our brands are recognised by and accessible
leveraging the combined purchase power of to the marketplace – and we aim to keep them
Wyndham Worldwide which includes Wyndham that way. Multitiered-marketing initiatives may
Exchange and Rentals, Wyndham Hotel Group include:
and Wyndham Vacation Ownership.
• National marketing campaigns for print,
television, radio and online3
• Regional marketing co-op programmes for
many brands
Wyndham Rewards®
• Dynamic brand web site
Wyndham Hotel Group’s guest loyalty programme
is designed to drive incremental revenue to • 500 call-centre professionals available 24 hours a
our 11 participating hotel brands properties. day, 7 days a week, 365 days a year trained to
The programme’s competitive and robust offering sell room nights
encourages member loyalty by offering the • Facilitating selling rooms through Global
flexibility to earn points or airline miles for Distribution Systems (GDS), Online Travel
qualified stays at over 6,000 properties around Agencies (OTA) and Brand Websites
the globe. Since its introduction in 2004, the • Monitoring, consultation and loading of rates
Wyndham Rewards programme has: and inventory to stay competitive in the marketplace
• Grown to become the largest loyalty pro-
gramme in the lodging industry, based on
number of participating properties2
• Proven the unique ability to attract room
nights from Wyndham Exchange and Rentals
and Wyndham Vacation Ownership members

1
available only for select brands
2
as of December 31, 2009
3
Marketing campaigns differ among brands. Select
brands may not participate in all forms of advertising.

DELIVERING
Global Sales Team Our classes are led by experienced, knowledgeable
The focus is always on building the relationships trainers who are committed to creating a learning
environment that provides opportunities to help
SIGNIFICANT that help deliver the business, all around the
world. Acting as an extension of your sales team, broaden your skills and professional knowledge,
whether you are in a new or existing position.

VALUE
our Global Sales Department consists of profes-
sionals around the world, and provides revenue- They can assist in any area of training or answer
building support in five key segments: any questions you may have.

• Group – meetings, incentive, conferences and
exhibition (MICE), corporate, association and MyPortal-Wyndham Hotel Group Intranet
group inside sales Your single point of access for customised infor-
• Speciality Market – transportation, sports, diversity, mation and communications for managing your
government, member benefits, and tour & travel property. Key features include:
• Travel – travel management companies (TMC), • Property summary report – a snapshot of the
consortia, tour and wholesale property’s occupancy, ADR and RevPAR
• Corporate Transient – business travel & relocations • Action Required – high-priority or
• Global eDistribution – global distribution system time-sensitive notifications
(GDS) and online travel agencies • Communications – all brand memos and
e-newsletters from the brand team
Training • In the Spotlight – upcoming events, new
Wyndham Hotel Group’s School of Hospitality programmes and meetings
Operations (SoHO) is a leading hospitality educator, • Quick Tips – operational improvement ideas
focused on helping Wyndham Hotel Group’s from experts in Quality Assurance, Customer
family of franchised and managed hotels create Care and more
exceptional experiences for their guests and • Preferred Vendor – Info on key vendor offerings
employees while helping to impact results for
property owners and general managers. From
general manager and owner orientations, to
training for hotel staff and self-paced online
courses, our goal is to help you attain relevant “At Wyndhamwe have in taking a ‘green’ the important
responsibility
Worldwide we understand
approach to
skills and knowledge and lead the way towards
conducting business and the positive impact we can
new possibilities and exceptional results.
potentially make on our environment. We are dedicated
to identifying and implementing sustainable environ-
mental practices across the company.”

BE WITH US
With nearly 7,200 hotels and approximately 607,000 rooms on six continents, Wyndham Hotel Group
welcomes millions of guests every year. In the U.S. we represent 10 percent of the room supply and
continue to experience strong growth around the world.
AND STAY Our diverse array of hotel brands are positioned in virtually every market segment, all backed by the

WITH US
strength and resources of Wyndham Hotel Group.

Wyndham Worldwide
Wyndham Hotel Group is part of Wyndham Worldwide – one of the world’s largest hospitality companies.
Every year, Wyndham Worldwide welcomes over 240 million owners, members and customers to its
iconic brands, resorts and vacation destinations. Wyndham Worldwide was named one of Fortune
Magazine’s World’s Most Admired Companies in 2009 as well as one of the 25 Noteworthy Companies
for Diversity® by Diversity Inc.

Wyndham Grand® Collection is a top-class hotel

WYNDHAM portfolio representing one-of-a-kind experiences
in key resort and urban destinations around the

GRAND
®
world. Featuring refined accommodations, exemplary
service and surroundings expressly designed to

COLLECTION satisfy and delight business and leisure travellers
alike. With artfully appointed lounges, sumptuous
public areas and distinctive dining, each Wyndham
Grand offers a unique, high-quality experience
with compelling local flavour.

• Founded in 2007

• Properties benefit from Cross
Selling Programme with Wyndham
Hotels & Resorts.

• “Discover a one of a kind experience”

• Over 25 hotels and 7,000 rooms
18
As of June 30, 2010

Wyndham Hotels and Resorts® is an upscale, full

WYNDHAM service brand with nearly 90 properties located
in key business and holiday destinations across

HOTELS AND the world. Business locations feature meeting
space flexible for large and small meetings, as

RESORTS well as business centres and fitness centres.
Wyndham Resorts offers customers amenities
such as golf, tennis, beautiful beaches and spas.

• Founded in 1981

• Wyndham Hotels and Resorts
Wyndham Hotel
Wingate by Wyndham
Hawthorn Suites by Wyndham

• History of Innovation
Women on their way
Wyndham by Request
• 99 Hotels with 27,700 Rooms

• Properties on 4 continents in 14 countries
20
As of June 30, 2010

At Wyndham Hotels and Resorts, guests can
reap the benefits of ByRequest – an industry
leading programme that provides personalised
services and amenities to ByRequest members.

TRYP by Wyndham is a select-service hotel

TRYP BY brand with 92 properties in some of the most
dynamic and cosmopolitan cities in Europe and

WYNDHAM South America, including Madrid, Barcelona,
Paris, Lisbon, Frankfurt, Buenos Aires, Sao Paulo
and Montevideo.

Catering to a youthful generation of business
and leisure travellers who place great value on
balancing their quality of life with their professional
excellence, TRYP hotels offer a unique experience
that encourages guests to enjoy the city, socialise
and live life to the fullest.

TRYP offers a variety of speciality guest rooms
including Family Rooms with a bunk bed for
young families travelling with children, and
Fitness Rooms with exercise equipment for
travellers who like to work out when on the road.

• In 2010, TRYP was acquired from
Sol Meliá

• Benefit of a strategic alliance between
Wyndham Hotel Group and Sol Meliá
to develop the brand globally and
market hotels cooperatively through
their central reservation systems and
loyalty programmes

• Speciality rooms: Fitness Rooms,
Family Rooms
• 92 properties with over 13,000 rooms
22
As of June 30, 2010

WINGATE BY
Wingate by Wyndham® is a prototypical design
hotel chain in the upper end of the midscale
without food and beverage segment with almost
WYNDHAM 170 properties in North America. Each hotel
offers amenities and services that make life on
the road more productive, all for one simple rate.
Guests enjoy oversized rooms appointed with
all the comforts and conveniences of home and
office. Each room has a flat screen TV, high-
speed internet access, in-room microwave,
refrigerator, and more. The brand also offers
complimentary hot breakfast, a 24-hour business
centre with free printing, copying and faxing and
free access to the gym.

• Founded in 1996

• In 2007, Wingate became affiliated with
Wyndham Hotels and Resorts

• Properties benefit from Cross Selling
Programme between Wingate, Hawthorn
and Wyndham Hotels & Resorts brands

• Wingate Prototype includes: Site Plan,
Complete Engineered Drawings, Full
Project Specs and Product Cut Sheets,
option of using Wood Frame Structural
System
• Almost 170 hotels and over
• A robust pre-opening sales and support 15,000 rooms in the United States,
department for new hotels
24 Canada and Mexico1
As of June 30, 2010

HAWTHORN
Hawthorn Suites by Wyndham® is an extended
stay brand that provides an ideal atmosphere
for multi-night visits at 90 properties in the
SUITES BY U.S. Each hotel offers an inviting and practical
environment for travellers with well appointed,

WYNDHAM spacious one and two-bedroom suites and fully-
equipped kitchens. Guests enjoy free Internet
in all rooms and common areas as well as
complimentary hot breakfast buffets and
evening social hours for the feeling of home
while away on longer stays.

• Founded in 1986

• Became a part of Wyndham Hotel
Group in 2008

• Affiliated with Wyndham Hotels and
Resorts in May 2009

• Properties benefit from Cross Selling
Programme between Wingate, Haw-
thorn and Wyndham Hotels & Resorts
brands
• 80 hotels and over 7,500 rooms
26
As of June 30, 2010

RAMADA
Ramada Worldwide® is a global midscale with
food and beverage hotel chain with nearly 900
properties in over 45 countries worldwide. All
WORLDWIDE Ramada hotels feature meeting rooms, business
services, fitness facilities and upgraded bath
amenities. Most properties have an on-site
restaurant/lounge.

• Founded in 1954

• Ramada Tiers include: Ramada and
Ramada Plaza in the US; and Ramada,
Ramada Plaza, Ramada Resort,
Ramada Hotel & Suites, Ramada Encore
and Ramada Hotel (Canada Only)
Internationally

• Nearly 900 properties with almost
120,000 rooms in over 45 countries
28 on 5 continents
As of June 30, 2010

RAMADA
Ramada Encore® is the new-build, select-service
hotel choice for the connected business traveller.
Unique features such as a glass-panelled bath-
ENCORE room pod and contemporary wooden floors
generate a sophisticated vibe, while WiFi and a
partnership with Starbucks hit just the right
note. The end result is an environment that
appeals to the always-on-the-move Generation
Xers that make up our core traveller.

• Founded in 2002

• Eat, drink, work and relax at The Hub.
Having a drink with colleagues after
your meeting, having dinner with a
friend, catching up on your emails or
simply relaxing at the end of the day
over a cocktail or coffee, The Hub
provides an informal gathering place
to serve you throughout the day.
• Over 20 hotels and 2600 rooms across
seven countries
30
As of June 30, 2010

DAYS INN
Days Inn® is a leading global brand in the economy
segment with more guest rooms than any other
economy brand in the world and over 1,850
properties worldwide. Under its “Best Value
under the Sun” market positioning, Days Inn®
hotels offer value-conscious consumers high
speed internet. Most hotels also offer Daybreak®
breakfast, restaurants and meeting rooms.

• Founded in 1970

• Began franchising hotels in 1972

• Acquired by HFS (now Wyndham Hotel
Group) in 1992

• Days Inn Tiers include: Days Inn, Days
Hotel, Days Inn & Suites and Days Suites

• Over 1,850 hotels and 150,000 rooms
on five continents
32
As of June 30, 2010

SUPER 8
Super 8 Worldwide® is the world’s largest economy
lodging chain with over 2,100 properties in the
U.S., Canada and China. Super 8 has recently
launched a brand refresh with a new logo and
a fresh, new interior and exterior design pro-
gramme. Guests can depend on every Super 8
to deliver on the brand’s “8 point promise,” which
includes SuperStart® breakfast, high speed
internet access, upgraded bath amenities, free
in-room coffee, kids under 17 stay free and free
premium cable or satellite TV as well as the
Wyndham Rewards loyalty program. me

• Founded in 1974 as a single motel in
Aberdeen, South Dakota

• Acquired by HFS (now Wyndham
Hotel Group) in 1993

• Most locations of any economy lodging
chain in the world

• Introduced new Innov8te room package to
retain our core baby boomer customer
and attract younger demographic • Over 2,100 properties and 130,000
rooms in the United States, Canada
34 and China
As of June 30, 2010

HOWARD
Howard Johnson® is one of the most iconic
hotel brands in America. The brand pioneered
hotel franchising in 1954. Today Howard Johnson
JOHNSON has over 470 hotels in North America, Latin
America, Asia and other international markets.
In North America, the brand operates predominantly
in the economy segment while internationally
the brand includes mid-scale and upscale hotels.
The Howard Johnson brand targets families
and leisure travellers, providing continental “Rise
and Dine®” breakfast and high–speed internet
access.

• Began with a small-town soda fountain
in 1925

• Expanded into lodging in 1954

• Acquired by HFS (Now Wyndham
Hotel Group) in 1990

• Over 470 hotels and 45,500 rooms
around the globe
36
As of June 30, 2010

Wyndham Hotel Group Hotels For Every Traveller

Wyndham Hotel Group Hotels For Every Traveller

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