1. 1 E-government Challenges: A Socio-technical Perspective Gohar Feroz Khan & Prof. Junghoon Moon School of Management Science, ITTP, Korean Advance Institute of science & Technology. June 25, 2010 Prepared for Second Conference of Innovation and Development (CID) “Knowledge, Society and the Role of Government” June 24-25, 2010 Seoul National University, Korea. http://www.politicalenemy.com/main_v2/Worshop2.html
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3. Due to E-government Benefits (World Bank, 2001) and (Ndou, 2004) Developing countries are mimic e-gove.
30. One stop shopLayne and Lee, 2001; Silcock, 2001 and Deloitte and Touche, 2002; UN, 2002; Reddick, 2004; Henriksen, 2006; Henriksen, 2006
31. 8 Literature Review: e-government Challenges Introduction Goal Literature TF Challenges Conclusion Carter and May, 2001; Heeks 2003; Ndou, 2004; Chen, Y.N et al, 2006; Gebremichael and Jackson, 2006.
32. 9 Theoretical framework (TF) Human Organization Introduction Technology Goal Socio-technical Theory (Level of Analysis) Literature TF Challenges Conclusion Challenges Transactional Initial Integration Stages of e-government Development
47. 11 E-government Challenges: Human (users) Skills E-Skills: “The set of skills, knowledge, and concepts that are needed for effective consumption—access, locate, operate, manage, understand, and evaluate—of e-services provided in different stages of e-government.” (Khan et al, 2010, pp.8) Method: Delphi study Introduction Introduction System Design Goal Conclusion Literature TF Challenges Conclusion
48. 12 E-government Challenges: Human (users) Skills Introduction Introduction System Design Goal Conclusion Literature TF Challenges Conclusion
49. 13 E-government Challenges: Human (users) Skills Introduction Introduction Table 1E-government skills required by Citizens, public, and private sector employees System Design Goal Conclusion Literature TF Challenges Conclusion G.Feoz Khan et al, 2010
52. Behavioral (or inner) conflict is “actual or perceived opposition of needs, values, and interests which is internal (within oneself) to individuals” Argyris,1957 (pp. 47-54), where one must choose whether or not to take a particular course of action (Thomas,1992).
53. People use a technology based on their needs, interest, relevance (Srite & Karahanna, 2006; Selwyn et al, 2005).
54. Citizens use intention increase as behavioral conflict decrease; If an e-government service provided online is according to needs , values, and interest citizens would be more aware of it (khan et al, 2010).
55. Method: Survey Method, 360 Subjects, PLS statistical toolIntroduction Introduction System Design Goal Conclusion Literature TF Challenges Conclusion
58. Civil conflicts are clashes of interest and expressed struggle between groups for political dominance who have mismatched goals and interests (Dmitriy and Herschel, 2000)
60. Civil conflict Negatively affect the relationship between e-service access quality and use intention.
61. In conflict zones government website high on cultural contents (e.g. Color, photos, and local language) positively affect use intention
62. Under the influence of civil conflict e-service use intention increases for the people having high e-skills Introduction Introduction System Design Goal Conclusion Literature TF Challenges Conclusion (Khan et al, 2010)
76. National colors, pictures, and local languageIntroduction Introduction System Design Goal Conclusion Literature TF Challenges Conclusion Khan, et al, 2010)