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Intro: What is Digital Media?

• Anything on
  computers, mobiles,
  games, TV, DVD,
  watches, MP3 players
• Email, browsing,
  music, videos,
  chatting, shopping,
  researching.
• Etc, etc.......
A New Media Map

• What’s
  different?
  –   Fast
  –   Cheap
  –   Accessible
  –   Decentralised
  –   Democratic
  –   Flexible
  –   Rapidly changing
  –   And MASSIVE!
Massive: Size and Change

• eBay
  – 14 Million
    auctions
• Wikipedia
  – 6 Million articles
  – 50 languages
• YouTube
  – 100 Million videos
• Warcraft
  – 8 Million players
Do you have:          Do you:
•   Website           •   Answer emails
•   Forum             •   Let users submit
•   Blog                  content
                          •   Unmoderated?
•   Wiki
                          •   Leaving up bad
•   Social networks           comments?
    • User            •   Join conversations
    • Group               going on in other
    • Promo page          places about you,
• Twitter                 your industry,
                          your community?
                      •   Have someone
                          responsible for
                          this?
Digital media tools

• Blogs –

• Microblogs -

• RSS -

• Widgets -

• Social networks -

• Social bookmarks -
some more..

• Podcasts -

• Video sharing sites -

• Photo sharing sites -

• Virtual worlds -

• Wikis -
and some more…
Different
mediums of
 DIGITAL
  Media
CONSUMER GENERATED MEDIA

• Consumer advertising on
  eBay, YouTube
• Consumer created ads for
  Doritos, Heinz
• Blogs created by
  consumers and adopted
  by major brands
• Google Ads created by
  consumers to promote
  their hobbies, businesses
• Websites created by fans
  of brands
ONLINE VIDEO

• Daily traffic to YouTube
  has nearly doubled to
  48%
• 48 % of respondents
  used a video-sharing site,
  up from last year's 33%
• 15% of the respondents
  used a video-sharing site
  in the day before they
  answered the survey
SEARCH

• Search is the number one
  use of the Internet
• SEO helps a marketer’s
  website become listed
  prominently on the Search
  Results Page of Search
  Engines (Google, Yahoo!)
• Pay-per-click SEM sends
  qualified leads directly to
  your website or landing page
WIDGETS

• Widgets help marketers to
  deliver their product and
  service to the desktops of
  consumers computers
• Widgets are downloadable
  and are easily embedded on
  consumers own websites,
  Social Network Pages, or
  blogs like calendars,
  calculators, traffic monitors,
  stock monitors, weather
  forecasts, news tickers,, etc.
MOBILE

• 41% of consumers will
  purchase cell phones,
  making it an increasingly
  viable advertising channel
• Non-digital media (print
  ads, direct mail, outdoor)
  are incorporating mobile
  text messaging call-to-
  actions to generate more
  immediate consumer
  responses
WEB 2.0

• Web 2.0 refers to the trend in
  web development that
  recognizes how people are using
  a website and uses that activity
  help shape the website
  experience for others
• Examples of Web 2.0
   – Most Popular Visited Pages
   – Consumer reviews of
     products
   – Onsite Comments and
     Feedback
   – Tags and Buzzclouds
ONLINE ADVERTISING

• Contextually relevant ad
  placements (typical ad
  placements based on content
  that matches advertisers
  areas of interest)
• Rich-media (transactions and
  data gathering are built
  directly into the ad unit)
• Sponsorships
• Affiliations (ad serving
  networks that deliver click-
  throughs to your site)
EMAIL

• House lists over bought lists
  - bought lists produce spam     between
  and subsequently backlash        40% to
• Content driven - email’s        70% of all
  value to the receiver is         email is
  based on it’s content
                                  currently
• Sent rate, open rate, click-
  throughs are the primary         getting
  metrics that determine an       blocked by
  email campaign’s success          spam
                                   filters!
WEBSITE

• Websites are becoming
  more transactional
  over informational
• Microsites are
  increasing in popularity
  as a method for
  addressing specific
  events and supporting
  specific campaigns
SOCIAL MEDIA


• Online communities of people
• Share ideas, content, and recommendations
• 74% of respondents choose companies or brands
  based on customer service experiences shared by
  other Web users on the Internet.
• 81% of those polled said they believe blogs,
  online rating systems and discussion forums give
  consumers "a greater voice" in customer service.
Social media is

• Having conversations online
• and sharing of information
• A new web tool or technology that connects
  people
The old communication model was
   a monologue the new is a
     monologue,
           dialogue
Why social media is important

• Borderless-can reach an international
  audience
• Multimedia opportunities: reach more audience
• Drive traffic to your websites
• Increase SEO
• Gather feedback and build relationships with
  TA
• Lower cost, but not free
Pitfalls of social media

•   Skills/knowledge gap
•   Lack of understanding of etiquette
•   Loss of control
•   Can cause reputation damage
•   Often public, immediate and permanent
•   Viral in nature
Conclusion

• As with any PR strategy, social media PR is
  about “messaging,” but “messaging” entails a
  lot more than just communication – it also
  requires efficient delivery on the internet,
  which requires SEO – and SEO now requires SMO

• When someone is searching for your company
  you want to influence their results as much
  as possible. If you adequately represent
  yourself through social media, you could
  influence the first seven or eight results of
  their search
Conclusion continued

• Those organizations which neglect social media
  are not only neglecting the lion’s share of PR
  outreach opportunities, but they also risk being
  misrepresented by a competitor or a disgruntled
  consumer

• More importantly, public relations involves more
  than just propagation – it’s a boundary spanning
  process through which an organization and its
  publics interact. There’s no better current
  means for practicing sound PR than social media

• Companies who don’t engage social media now are
  no better off than the organizations who
  neglected making their own website a decade ago
Recommended Blogs and books

• Steve Rubel.com      • Reality check by Guy
• Brian Solis.com        Kawasaki
• Neville Hobson.com   • The Social Media
• Ste Davies.com         Bible by Lon Safko
                         and David K. Brake
• PR Squared by Todd
  Defren               • The New Rules of
                         Marketing and PR by
• Mashable               David Meerman Scott
• Wolftstar            • Crush It by Gary
                         Vaynerchuck
Thank U
Some links




• http://www.youtube.com/watch?v=Iqj5UX0DliE
• http://www.youtube.com/watch?v=QLd9q88ohUs
• http://www.youtube.com/watch?v=ZE5bncAEhSQ

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What is digital media [compatibility mode]

  • 2. Intro: What is Digital Media? • Anything on computers, mobiles, games, TV, DVD, watches, MP3 players • Email, browsing, music, videos, chatting, shopping, researching. • Etc, etc.......
  • 3. A New Media Map • What’s different? – Fast – Cheap – Accessible – Decentralised – Democratic – Flexible – Rapidly changing – And MASSIVE!
  • 4. Massive: Size and Change • eBay – 14 Million auctions • Wikipedia – 6 Million articles – 50 languages • YouTube – 100 Million videos • Warcraft – 8 Million players
  • 5. Do you have: Do you: • Website • Answer emails • Forum • Let users submit • Blog content • Unmoderated? • Wiki • Leaving up bad • Social networks comments? • User • Join conversations • Group going on in other • Promo page places about you, • Twitter your industry, your community? • Have someone responsible for this?
  • 6.
  • 7.
  • 8. Digital media tools • Blogs – • Microblogs - • RSS - • Widgets - • Social networks - • Social bookmarks -
  • 9. some more.. • Podcasts - • Video sharing sites - • Photo sharing sites - • Virtual worlds - • Wikis -
  • 12. CONSUMER GENERATED MEDIA • Consumer advertising on eBay, YouTube • Consumer created ads for Doritos, Heinz • Blogs created by consumers and adopted by major brands • Google Ads created by consumers to promote their hobbies, businesses • Websites created by fans of brands
  • 13. ONLINE VIDEO • Daily traffic to YouTube has nearly doubled to 48% • 48 % of respondents used a video-sharing site, up from last year's 33% • 15% of the respondents used a video-sharing site in the day before they answered the survey
  • 14. SEARCH • Search is the number one use of the Internet • SEO helps a marketer’s website become listed prominently on the Search Results Page of Search Engines (Google, Yahoo!) • Pay-per-click SEM sends qualified leads directly to your website or landing page
  • 15. WIDGETS • Widgets help marketers to deliver their product and service to the desktops of consumers computers • Widgets are downloadable and are easily embedded on consumers own websites, Social Network Pages, or blogs like calendars, calculators, traffic monitors, stock monitors, weather forecasts, news tickers,, etc.
  • 16. MOBILE • 41% of consumers will purchase cell phones, making it an increasingly viable advertising channel • Non-digital media (print ads, direct mail, outdoor) are incorporating mobile text messaging call-to- actions to generate more immediate consumer responses
  • 17. WEB 2.0 • Web 2.0 refers to the trend in web development that recognizes how people are using a website and uses that activity help shape the website experience for others • Examples of Web 2.0 – Most Popular Visited Pages – Consumer reviews of products – Onsite Comments and Feedback – Tags and Buzzclouds
  • 18. ONLINE ADVERTISING • Contextually relevant ad placements (typical ad placements based on content that matches advertisers areas of interest) • Rich-media (transactions and data gathering are built directly into the ad unit) • Sponsorships • Affiliations (ad serving networks that deliver click- throughs to your site)
  • 19. EMAIL • House lists over bought lists - bought lists produce spam between and subsequently backlash 40% to • Content driven - email’s 70% of all value to the receiver is email is based on it’s content currently • Sent rate, open rate, click- throughs are the primary getting metrics that determine an blocked by email campaign’s success spam filters!
  • 20. WEBSITE • Websites are becoming more transactional over informational • Microsites are increasing in popularity as a method for addressing specific events and supporting specific campaigns
  • 21. SOCIAL MEDIA • Online communities of people • Share ideas, content, and recommendations • 74% of respondents choose companies or brands based on customer service experiences shared by other Web users on the Internet. • 81% of those polled said they believe blogs, online rating systems and discussion forums give consumers "a greater voice" in customer service.
  • 22. Social media is • Having conversations online • and sharing of information • A new web tool or technology that connects people
  • 23. The old communication model was a monologue the new is a monologue, dialogue
  • 24. Why social media is important • Borderless-can reach an international audience • Multimedia opportunities: reach more audience • Drive traffic to your websites • Increase SEO • Gather feedback and build relationships with TA • Lower cost, but not free
  • 25. Pitfalls of social media • Skills/knowledge gap • Lack of understanding of etiquette • Loss of control • Can cause reputation damage • Often public, immediate and permanent • Viral in nature
  • 26. Conclusion • As with any PR strategy, social media PR is about “messaging,” but “messaging” entails a lot more than just communication – it also requires efficient delivery on the internet, which requires SEO – and SEO now requires SMO • When someone is searching for your company you want to influence their results as much as possible. If you adequately represent yourself through social media, you could influence the first seven or eight results of their search
  • 27. Conclusion continued • Those organizations which neglect social media are not only neglecting the lion’s share of PR outreach opportunities, but they also risk being misrepresented by a competitor or a disgruntled consumer • More importantly, public relations involves more than just propagation – it’s a boundary spanning process through which an organization and its publics interact. There’s no better current means for practicing sound PR than social media • Companies who don’t engage social media now are no better off than the organizations who neglected making their own website a decade ago
  • 28. Recommended Blogs and books • Steve Rubel.com • Reality check by Guy • Brian Solis.com Kawasaki • Neville Hobson.com • The Social Media • Ste Davies.com Bible by Lon Safko and David K. Brake • PR Squared by Todd Defren • The New Rules of Marketing and PR by • Mashable David Meerman Scott • Wolftstar • Crush It by Gary Vaynerchuck
  • 30. Some links • http://www.youtube.com/watch?v=Iqj5UX0DliE • http://www.youtube.com/watch?v=QLd9q88ohUs • http://www.youtube.com/watch?v=ZE5bncAEhSQ