Devices are here; Is your agency ready?

1. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Andrew Krzmarzick, GovLoop: Thanks for joining us today on a beautiful Tuesday afternoon. You are here
for an awesome GovLoop chat on the topic of “Devices Are Here! Is Your Federal Agency Ready?”
Andrew Krzmarzick: If you have (or are hoping to have) a tablet in the near future, you’re in the right
place! We’ll talk about tablet technology in general as well as some security issues that you might face.
Andrew Krzmarzick: Before we start I wanted to set the ground rules on our GovLoop chat. I’m also your
host/moderator today. This is about you and your questions. If you have a question, please click on my
name at the right and send me a question.
Andrew Krzmarzick: Just "Private Chat" me - don't worry, it’s all legit.
Andrew Krzmarzick: Today’s chat is brought to us by GovLoop’s partner, HP who’ve brought along our
friends at Microsoft.
Andrew Krzmarzick: We are lucky enough today to have Brian McCarthy from HP as well as Lionel Grant
and Rick Engle from Microsoft. I’ll let them introduce themselves now.
Brian McCarthy, HP: Thanks, Andrew. Hi, my name is Brian McCarthy and I work for Hewlett-Packard
based at our Houston campus. I’m the Americas Category Manager for business notebooks and already
eagerly anticipating the arrival of winter….
Andrew Krzmarzick: Winter?
Andrew Krzmarzick: How about you, Lionel?
Lionel Grant, Microsoft: Hi all. I am a Windows Technical Solutions Professional in the Microsoft Federal
Strategic Technical Unit. I lead the business as a Windows Slate Evangelist and Apple Compete Specialist.
Andrew Krzmarzick: And last but not least: Rick!
Rick Engle, Microsoft Federal: Hello everyone! Welcome to the chat. My name is Rick Engle and I'm a
Windows and Mobility Technology Specialist with Microsoft Federal. I'm based out of our Washington DC
area office. It’s a pleasure to be here!
Andrew Krzmarzick: To get us going, I wanted to just ask a general question – open floor: What’s the
current landscape in terms of overall readiness for mobile devices and, more specifically, tablet
technology?
Rick Engle: It’s a good question... there has been a huge influx of demand for the latest consumer devices,
devices that would typically be used at home but now the desire is to bring them into work
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2. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Brian McCarthy: I believe there’s a lot of confusion out there
Andrew Krzmarzick: so confusion about personal vs. professional use, eh?
Rick Engle: the device that seems to have really caught our customers' eye is the slate form factor
Andrew Krzmarzick: plus, I imagine there is confusion about just what is a tablet; kind of like people's
understanding of what a "smart phone" really is
Rick Engle: it’s big enough to really get busy and use for both productivity and work-life balance
Brian McCarthy: we have two very different technologies arriving at the same place
Lionel Grant: Consumerization, the want for new mobile devices (Slates, iPad) in the enterprise work
space, has been growing at an alarming rate.
Brian McCarthy: Windows PCs have shrunk and smartphones have Windows PCs have shrunk and
grown. smartphones have grown
Rick Engle: and that excitement drives a faster pace of adoption in
Federal agencies
Andrew Krzmarzick: How would you help people to differentiate among tablets that are on the market
today (or coming to market soon)?
Brian McCarthy: usage: consumption versus creation
Rick Engle: many people first focus on form factor: how small and light it is and how good the battery life
is.
Andrew Krzmarzick: say more on that, Brian - consumption vs. creation
Rick Engle: they also want to first be sure it can be used well as a consumer device, easy to access their
personal data and applications
What people need to be looking for is a
Andrew Krzmarzick: sounds like the adoption of mobile phones slate device that can do more than surf the
and social media internet, use media and read content
Rick Engle: but what people need to be looking for is a slate device that can do more than surf the
internet, use media and read content
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3. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Lionel Grant: Most of the consumer devices on the market are goaled at delivering content to the end
user. Not for content creation.
Brian McCarthy: the smartphone technologies are all about consumption: e-readers, photos, games...
Andrew Krzmarzick: for a lot of folks, they use these tools personally to test the waters, then see the value
and drive for adoption at work
Rick Engle: if you want to bring that device into the workplace it needs to be flexible enough to allow
users to use any of their applications, connect to line of business systems and be manageable.
Lionel Grant: Slates, running Windows 7, are designed to deliver content as well as allow the creation of
information. Similar to the task done on a normal laptop.
Andrew Krzmarzick: So let's talk about the Slate - how does it bridge creation and consumption?
Andrew Krzmarzick: Sounds like it's designed for that...
Brian McCarthy: the Windows PC type devices are about spreadsheets, word documents powerpoint
slides....
Rick Engle: the interface is what makes compelling scenarios possible for bridging
Rick Engle: touch, and pen interfaces help you access the full power of your content
Andrew Krzmarzick: Cool - I was looking at a couple demos...looks like it's the best of all worlds in terms of
interface
Brian McCarthy: The HP Slate 500 combines the best of convertible tablet and netbook features
Andrew Krzmarzick: And people are familiar with Windows
Lionel Grant: Some workers are looking for PC or
laptop replacements. The Slate form factor fits the
bill, while allowing the user to continue leveraging
You want to be able to pick up that slate from the desk,
the power of Windows.
lean back in your chair and interact with it in a much
more personal way as then walk off with it down the hall Rick Engle: you want to be able to pick up that slate
and use it easily on the go from the desk, lean back in your chair and interact
with it in a much more personal way as then walk off
with it down the hall and use it easily on the go
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4. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Andrew Krzmarzick: If I remember correctly, you get the value of both a laptop and tablet - can you say a
bit about that functionality?
Brian McCarthy: the HP Slate 500 has a docking connector and integrated WiFi that enables connection to
accessories such as larger displays and wireless keyboards and mice
Rick Engle: The design is flexible, it doesn’t need to always have the familiar look and fell. Apps can be
designed with a user interface that can be completely different, fully optimized for touch input
Lionel Grant: I personally carry a Slate as my primary work machine. In my briefcase is a bluetooth
keyboard and mouse. Along with a small stand. I use this setup on a daily basis while traveling.
Andrew Krzmarzick: Cool - I like the scenario Rick painted: basically pick up your tablet (instead of a
laptop) and head to a meeting
Andrew Krzmarzick: then come back and dock it for a "laptop" essentially again...with the possibility for a
larger monitor
Brian McCarthy: all in a package that weighs 1.5lb All in a package that
Andrew Krzmarzick: Many of us are familiar with Windows 7 – so weighs 1.5lb
what are the specific features within Windows 7 that are leveraged
for Slate/Tablet technology?
Rick Engle: Windows 7 has built in native touch and pen support
Andrew Krzmarzick: (P.S. Like that 1.5 lbs - lighter in my backpack traveling or walking from building to
metro to car, etc.)
Rick Engle: any application as well as the entire OS experience can be driven by touch, pen, mouse or
keyboard input
Brian McCarthy: Win 7 incorporates Microsoft’s multi-touch and digital ink technology fully integrated
with the Office apps
Rick Engle: we support a rich number of touch gestures that can be used to fully navigate Windows
Rick Engle: The Windows environment can also be tuned to change the screen metrics to widen scrollbars,
make icons and fonts larger and more.
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5. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Andrew Krzmarzick: Question from the Audience: "Do you guys think that people making budget
decisions/ those deciding on funding for IT... do you think they understand the differences between
business and consumer products?"
Andrew Krzmarzick: "And, if they don't, what are the key things we can tell them about tablets designed
for business that will convince them they are worth the investment?"
Rick Engle: I do think they are getting a lot further understanding that issue
Rick Engle: users are becoming much more vocal about what they want
Lionel Grant: One of the important things for IT decision makers to keep in mind, especially in the Federal
space, is the need to secure and manage whatever device you bring into your environment.
Brian McCarthy: the boundaries are blurring however the key criteria remain the same, is the device built
to withstand business travel, warranty terms, product lifecycle, geographic availability
Rick Engle: they aren’t satisfied with what they normally use in a day to day mode. They have seen newer
devices that they already own or have seen their friends use and want to be able to use at work. This
message is bubbling up into organizations.
They have seen newer devices that they
Rick Engle: This is the Consumerization of IT effect already own or have seen their friends use
and want to be able to use at work.
Andrew Krzmarzick: Picking up on Lionel's remark about
security; What are the security issues that need to be addressed around tablet computing? Any difference
from other devices - phones, laptops, etc.?
Rick Engle: data leakage is a big problem
Andrew Krzmarzick: how do you prevent it?
Lionel Grant: These newer devices are often easier to lose than traditional laptops. And they typically
have corporate or sensitive data on them.
Lionel Grant: Encryption to protect data at rest is key.
Rick Engle: devices that come in and out of the office may need to be governed to ensure that no
malware comes in and no unauthorized data leaves or is found. Being able to encrypt that data using
technologies like Windows 7 Bitlocker as well as being able to store content on USB sticks is important
Andrew Krzmarzick: Would you recommend that those USB sticks stay at the office?
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6. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Lionel Grant: Being able to remote wipe a device is also important. A feature of Active Sync.
Andrew Krzmarzick: and you can take the tablet with you
Rick Engle: Windows 7 powered slates like the HP Being able to remote wipe a device is also important. A
Slate 500 can be fully managed through feature of Active Sync… USB stick can also be secured
technologies like System Center, even from using bitlocker encryption.
Exchange Server 2010
Lionel Grant: USB stick can also be secured using bitlocker encryption.
Brian McCarthy: User authentication for network access is common across internal desktop devices and
mobile devices.
Rick Engle: have the apps you love and use at home available on your slate but balance it with corporate
compliance
Brian McCarthy: The Windows based slates have USB ports to support existing multi-factor authentication
policies
Andrew Krzmarzick: I think one question that is on most people's minds is: Do you have examples of
agencies (or other use cases) that are breaking new ground with regard to mobility or tablet technology?
Brian McCarthy: A lot of folks are evaluating slates to determine the feasibility
Andrew Krzmarzick: I think I saw an example on a video of a health department or emergency
management system using slates...
Rick Engle: We are seeing many agencies looking at the use of slates. It’s across the board with agencies
like Federal Reserve Board, IMF, White House, Navy, Army. Almost everyone is investigating the idea of a
new, secondary device
Brian McCarthy: we've seen early adoption amongst existing convertible tablet users who value the digital
ink capability in a 1.5lb device.
Brian McCarthy: The HP Slate 500 is a solid state device so it Its being deployed in super ambulances as
lends itself to more robust application areas. a communication and computing centre
Brian McCarthy: For example, its being deployed in super ambulances as a communication and computing
centre
Andrew Krzmarzick: Cool - thanks, Brian.
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7. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Andrew Krzmarzick: Another question from the audience (which I think is a huge differentiator): is the
Slate flash capable?
Rick Engle: absolutely
Brian McCarthy: Yes. It comes with Internet Explorer and can support all the familiar Web browsers
available for Windows 7.
Rick Engle: Flash is fully supported on Windows
Andrew Krzmarzick:...and other Adobe products?
Rick Engle: the whole gamut
Brian McCarthy: this is a 1.5lb Windows PC (without a physical keyboard)
Andrew Krzmarzick: So I'm a teleworker. And I travel a lot. How does this enable a mobile workforce?
Rick Engle: We did a sneak peek preview of the future of the slate experience coming to Windows; check
this out: http://www.microsoft.com/presspass/features/2011/jun11/06-01corporatenews.aspx
Brian McCarthy: Same as the current laptop and netbook devices. All the familiar Microsoft apps plus
access to your employers intranet on the road.
Rick Engle: Microsoft is fully committed to the slate experience and will work on compelling solutions for
the HP Slate 500 and beyond
Andrew Krzmarzick: I know this is often a taboo question, but what's the price point here?
Andrew Krzmarzick: (and unless we have others from the audience, we'll make it the last one)
Brian McCarthy: The Slate 500 is on the market today at $23/month on a 32 month lease. The Retail list
price is $799.
Andrew Krzmarzick: Seems very competitive...
Rick Engle: contrast that with slates and tablets from a few years ago where they were routinely in the
$1500-$2000+ range
Brian McCarthy: Excludes Microsoft Office apps but includes Win 7 Pro, the slate, the docking station,
digital pen, folio case and ac adapter
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8. GovLoop Chat: Devices are here! Is Your Agency Ready? 6/21/2011
Andrew Krzmarzick: I'm talking as someone in an agency who would be going to their boss and asking for
one of these.
Andrew Krzmarzick: Cool - well, I want to end with a suggested reference from the audience to VA CIO
Roger Baker who said something like " I want to find a way to say yes to these devices." He may not have
been talking directly about the Slate....but you get the picture
Andrew Krzmarzick: Thanks to HP for sponsoring this awesome chat and for Brian from HP and Lionel and
Rick teaming up from Microsoft. For more information, please go to
http://h30429.www3.hp.com/?rf=sitemap&fr_story=b15f0e8522feb5fc0497dc53a5d629ba82576643&jumpid=r
eg_R
Andrew Krzmarzick: Also, please be sure to check out our HP for Gov
(http://www.govloop.com/group/hpforgov) and Microsoft (http://www.govloop.com/group/productivity)
Groups here on GovLoop
Andrew Krzmarzick: Thanks again for participating today, everyone
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