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When Customers Engage..Is Your Team Ready
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IMPROVED PERFORMANCE SOLUTIONS
When Your Customers Engage Is Your Team Ready? Cop yright 2010 Improved Performance Solutions
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What Business are
You in? Copyright 2010 Improved Performance Solutions
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What is Excellent
Customer Service? Copyright 2010 Improved Performance Solutions
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Copyright 2010 Improved
Performance Solutions Service BDC/Internet F & I Operations Management Reception Sales Dealership
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Copyright 2010 Improved
Performance Solutions Dealership Email Face to Face Phone Advertising & Web Product Customer
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16.
17.
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Steps for Excellent
Customer Service Copyright 2010 Improved Performance Solutions
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Tell them what
you CAN do, not what you CAN’T do Copyright 2010 Improved Performance Solutions
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Copyright 2010 Improved
Performance Solutions Dealership Email Face to Face Phone Advertising & Web Product Customer
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Q & A
Copyright 2010 Improved Performance Solutions
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