Gradwell Cloud Telephony

Cloud Telephony
for Small Business
“VoIP has proved to be a real boon for our
small business. It has enabled our
international staff to actively work together
in driving sales.”
www.gradwell.com | 01225 800 800 | info@gradwell.com

What is Cloud Telephony for SMB

 A complete phone system that is really useful for your business
 Runs over the internet – high quality, low cost

 Helps you answer the phone faster, more accurately, anywhere
you have an internet connection
 Service customers better, do deals faster

Gradwell's communication technology puts you in control of your
business: our products and services allow you to operate 24/7,
connect remote offices, manage enquiries while you sleep.
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What do I get?

 Real telephones on your desk or apps on
your mobile phone
 Real telephone number, either your existing
one ported over or a new one.
 Any type of number, geographic or national,
uk or worldwide
 Cloud Telephony / Voice over IP / Internet
Telephony = all the same – phone plugs into
your broadband router & you make &
receive calls.

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Example Small Business
 5 staff in London Office
- Business Broadband 3 yr old

Current

Gradwell

Calls

£ 80

£ 65

Phones

£ 40

£ 40

Broadband

- PA works from home 2/5

Service

£ 50

£ 50

- 3 Phone Lines

 CEO works from home
 Email, website

Email

£ 50
£ 200

- Fragmented IT & Telecoms

Server
Maintenance

- 2003 Server

Website

£ 10

£ 10

Totals

£ 380

£ 215

 Office Phones
 Personal
- Broadband @ Home

 4x Personal Mobiles

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Benefits to our example customer

 £165 of monthly savings
 Intercompany calls are free
 20% saving on other calls

 Phone system that supports
home working
 Seamless remote working

 No downtime with on-site
servers
 Gradwell can advise on faster &
more reliable broadband
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Trades, Construction, Facilities

 Use voicemail 2 text to receive
a short transcription of your
messages – saves hours of
listening to voicemail.
 Simply forward voice & fax
messages to a colleague for
instant action

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Professional, Finance, Legal & Property
 Record all your calls &
download them from our
website on demand
 Download call stats to get an
audit trail of who called where.
 Fax2Email means you get faxes
as a PDF file, voicemails &
emails combined in one inbox.

 Cloud Telephony allows you to
combine multiple phone lines
down a single broadband line –
so you only need one BT line
 Our line rental is upto 40%
cheaper
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Manufacturing & Distribution
 DECT cordless phones can give
universal coverage across a
warehouse
 Calls between sales offices &
distribution center's are free
 Why not connect your network
of resellers, or give the factory
in china a phone for free calls
across the supply chain?
 Call barring, internal only
phones & max spend limits give
peace of mind that employees
are not running up big bills.

Page | 8


Film Support, Creative Industries & IT Service
 A Film Producer client has a
Hollywood & a London number
on his phone
 The studios think he is just
down the road
 He had no roaming charges
whilst in Cannes for 2 weeks
 Using a local pay-go SIM and
used our app to make calls over
3G & wifi

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Restaurants, Cafes & Bars

 Frequently Bars, Restaurants and Hotels don’t have enough lines and miss
bookings due to cold calls.
 Cloud Telephony never gives an engaged tone & can ring multiple phones at
once.
 If you are on the phone, calls can transfer to a reservations service
Page | 10


Expat & Overseas Business
 Create a UK presence while
you work away. No matter what
time zone you’re in, Gradwell’s
time-of-day routing will ensure
you’ll never miss a call.
 Use our digital receptionist &
caller id routing to send calls to
the right person
 Give your manufacturer a local
number that they can use to call
your UK office on – no more
international phone bills.
 Use our free conference calling
to keep the team coordinated.

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When is a good time to switch?

 Customers often switch telephony systems at a point of
change in their business
- Moving premises
- Expanding or Downsizing

 Voice & broadband moves can be coordinated, number
porting choreographed and the system setup & tested in
advance of the big day
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What are the phones like?
 Fixed or Cordless
 Glass, Metal, Plastic or Rugged
 Great value through to high end handsets
 Caller ID, Hold, Transfer, Conference, Divert,
Directory all come as standard

£56.50

£120

£81

£78
Page | 13

All prices ex
VAT

What does it cost?
Cloud Telephony
for Business
(Multi-User)

Single User

• £4 per month
• One number / Line

• Voicemail

•
•
•
•

• Answer your calls on your desk
phone or mobile

• Supports additional numbers &
direct dials

All Cloud Telephony
options include:
Page | 14

£8 per month
One Number
2 Lines
Ten Extensions

Ring Groups
Call queuing
Caller ID Routing
Calendar based Routing
PIN Controls

Hot Desking
Music On Hold
Voice Menus
Conferencing

All prices ex
VAT

Call Bundles

Our call bundles offer a cost effective way for you to fix your
business telephony costs – let us analyze your bill &
recommend a package.
No of Mins

1000

2000

3000

4000

5000

10000

UK LandLine

£8.00

£12.00

£16.50

£20.00

£22.50

£45.00

UK & International

£9.00

£16.00

£21.00

£25.00

£27.50

£50.00

£55.00 £100.00 £135.00

£160.00

Uk Mobile

£187.50 £350.00

International Bundle includes land line calls in Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan,
Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain,
Sweden, Switzerland, Taiwan, USA

Page | 15


Online Self Service – Telephony Dashboard
Multi Call Queue / Company
Welcome Announcement
Free Voicemail Per Handset
Voicemail To Email
Free Caller Diversion / Forward
Call Pickup
Call Transfer
Free Hunt Groups
Do Not Disturb Feature
Incoming Call Rules
Music On Hold Management
Conference Calling
Free Site to Site Calls
Free Internal Calls
Free Web Portal System
Free Itemised Billing
Free Caller ID Display
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What happens when it goes wrong?
 Gradwell is a UK based company of 70 people dedicated to SMB cloud
services based in Bath
 24x7 Operations: We have operations people in our office 24x7
monitoring the system proactively
 Dedicated Business Support: We have a great team dedicated to
supporting cloud telephony

 You can phone, email or chat with us
 Our support team has 90% customer satisfaction, on average we
respond with a solution in 4 hours and solve all problems within 10
hours

 We promise to fix major faults within 4 hours
 We publish our reliability in public online

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Who are we?

Gradwell is the market leader in the provision of cloud
communications services (internet, email and telephony) to
small and medium sized UK businesses.

We provide technology for every line on your business card

Who are we?
 Established in 1998
 Independent provider of Cloud
Communications
 Multi-Award Winning Technology & Service

 A growing, ambitious business
- 20,000+ customers, 65,000+ Phone Lines
- 250 local partners

 Outstanding levels of service and ongoing customer care
 £2M of Technology Investment in
2012/2013

Page | 19


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