During the Project Management Congres, I presented on the topic of "Dealing with unfair and inappropriate behaviours". We then had an interactive group session to work on how to prevent bad behaviours, and how to deal with them.

1. Dealing with unfair and inappropriate
behaviours
Yves Zieba
Strategy & Innovation Advisor
PMI - PMP
Certified Scrum Master
Jeudi 12 Avril 2012, 10:30
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2. Agenda
• Presentation - 30 min
– What are unfair and inappropriate behaviours ?
– Why PM should care ?
– How to proactively manage behaviour issues ?
– How to change behaviour ?
– How to prevent bad behaviour ?
– How to adress bad behaviours ?
• Workgroup - 30 min
– Share your experience
– What would you have done ?
• Exercise feedback - 30 min
– Key lessons learned
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3. Why is it important ?
• It can radically change the outcome of
your program
– It can make you win/lose a coalition
– On the leading edge of relationship and
stakeholder management
– There are many shades of grey in the area
– Different people have different tolerance /
limit level
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4. To set the scene…
• How about some definitions and theories ?
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5. What is….?
• FAIR? • APPROPRIATE?
– Honest – Suitable to the social
– Equitable situation, respect or discreetness
– Balanced – The right message, the right
– Just wording, the right time, the right
place, the right situation, the right
tone, the right body language
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6. Understanding
behaviours, feelings and beliefs
• « Mega trends » behind the rise
of behavior issues
• Difference between
public, private and personal
space
• A complex topic often analysed
too subjectively
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7. « There is no change until
there is a change in
behaviour »
« If you want to change
the behaviour, change the
beliefs »
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8. Each stakeholder has a
different attitude and behaviour
• How to identify behaviour issues ?
• Recognise when behaviours are
coming from diverging interests or
personal conflicts unrelated to the
project.
• How to interpret bad behaviours
• How to change behaviours ?
– How to enforce simple rules like
respect, honesty ?
– How to confront recidivists ?
– How to deal with more serious cases ?
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9. Thank you !!!
Yves.zieba@greenspire.ch
Yves Zieba @yveszieba
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