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A Seat at the Table
 Thursday 19 July 2012

 Rory Gregg
 Partner – Operational Advisory
 Grant Thornton Australia

                    #CIOSummit                         @rory_gregg   www.rorygregg.com
© Grant Thornton International. All rights reserved.
Agenda


•     Adapting to rapid change
•     What do the board expect?
•     Moving beyond service delivery
•     Questions




© Grant Thornton International. All rights reserved.
External Factors Driving Change
2012 – another year of instability


                          Key Drivers                                    Symptoms

Political and economic turmoil                         Elevated risk. Unstable investment conditions


                                                       Corporate collapses. Adoption of unproven
Disruptive change
                                                       business models.


Competitive threats                                    Demands for government intervention


                                                       Rising workforce expenses. Inability to fill gaps
Ageing population and skills shortages
                                                       in workforce.

© Grant Thornton International. All rights reserved.
The view from the top
Balanced Scorecard for managing strategy



                       CEO Baseline Deliverables                 Typical KPIs
                                                       EPS, share price, revenue, expenses,
                       Ensuring financial success                  productivity

                        Retaining customer loyalty     ARPU, cost of sale, cust satisfaction


                                  Nurturing talent           FTE, employee turnover


                            Promoting innovation        New revenue streams, ROI, margin


                                            Risk              DSO, compliance audit


© Grant Thornton International. All rights reserved.
The view from the top
Balanced Scorecard for managing strategy



                       CEO Baseline Deliverables                 Typical KPIs
                                                       EPS, share price, revenue, expenses,
                       Ensuring financial success                  productivity

                                                          ARPU, cost of sale, customer
                        Retaining customer loyalty               engagement

                                                         FTE, employee engagement and
                                  Nurturing talent                 turnover

                            Promoting innovation        New revenue streams, ROI, margin


                                            Risk              DSO, compliance audit


© Grant Thornton International. All rights reserved.
The view from the top
Balanced Scorecard for managing strategy



                       CEO Baseline Deliverables

                       Ensuring financial success

                        Retaining customer loyalty          How do you
                                  Nurturing talent
                                                       fit into this picture?
                            Promoting innovation

                                            Risk

© Grant Thornton International. All rights reserved.
The Board of Directors
Board makeup and diversity

                                        Proportion of Board members with
                                         IT backgrounds on Top 50 ASX
                                             listed company boards


       60% of IT
   practitioners believe
  they "collaborate with
the business on strategy                                                   Proportion of women on Top 50
                                                                             ASX listed company boards
     and innovation".
                                                      1% IT
                                                                                                                 55% of IT practitioners
                                                                                                                   believe they maintain an
    Only    40%  of                                Background                                                      "enterprise architecture
   business managers                                                                                                    that can easily
         agree.                                                                                                   accommodate changes to
                                                                                                                     business strategy".

                                                                                     18%                          Only  30%   of business
                                                                                    Women                             managers agree.

© Grant Thornton International. All rights reserved.                                                 Sources: Forrester, Grant Thornton, CIO NZ
What do the board expect from a CIO?


                        CIO Baseline Deliverables

                              Dependable infrastructure


                                  Accurate budgeting


                               Timely risk identification

                         Quick solutions for executing new
                                     strategies




© Grant Thornton International. All rights reserved.
What do the board expect from a CIO?


                        CIO Baseline Deliverables                      Add value by

                              Dependable infrastructure      Expertise in your industry value chain


                                  Accurate budgeting            Achieving behavioural change

                                                               Deep understanding of company
                               Timely risk identification
                                                                         financials

                         Quick solutions for executing new
                                                                    Getting out of your silo
                                     strategies




© Grant Thornton International. All rights reserved.
Know your own strengths
   What is your leadership style?

Entrepreneurial Leader                                                                                       Transformational Leader
                                                   High
• Business requirements drive                                                                                • Considers broader
  decision making                                                                                              organisational strategy for
• Challenges the business to                                                                                   decision making


                                                     Business Impact
                                                                       Entrepreneurial   Transformational
  innovate                                                                 leader             leader         • Acts as a business partner
• Ineffectual relationships                                                                                  • Ensures structure is aligned to
  impede rapid change                                                                                          business needs

Functional Expert                                                                                            Individualistic Leader
• Deep technical expertise                                                                                   • Technology drives decision
• Process driven decision                                                Functional        Individualist       making rather than business
  making                                                                   expert             leader           requirements
• Focus on set-up and service                                                                                • Robust relationships facilitate
• Acts as a trouble-shooter                        Low                                                         discrete projects
                                                                                                             • Can impede innovation
                                                                       Low                            High
   © Grant Thornton International. All rights reserved.
                                                                                 Influence
Alignment isn’t just a buzzword
CEO Strategic Planning
Focus on what matters to the business
 Areas of focus

TECHNOLOGY                                                                                                   STRATEGY
•       Focusing on what                                                                                     •   Aligning technology to
                                                                               Growth
        matters                                                                                                  business strategy
                                                                              Customer
•       Getting the basics right                                              Retention                      •   Innovation (Customer &
•       Challenging the                                                        Quality
                                                                                                                 Quality)
        business (innovation)                              Mobility                              Agility

                                                           Security                            Scalability         STRUCTURE
                                                           Flexibility
                                                                               CEO             Alignment           •   Business partnering
                                                                              Focus                                •   Aligned to business
                                                                                                                       needs
    PROCESS                                                                                                        •   Outsources vs Insourced
    •    Placing the customer at                                 Customer                   Talent
                                                                  Centric
         the heart of the process                                                          Reward            PEOPLE
    •    Removing barriers                                       Efficiency
                                                                                          Engagement         •   Business capabilities
         through technology                                         Lean                                     •   Alternative Talent
                                                                                                                 sourcing models
    © Grant Thornton International. All rights reserved.
Translating CEO speak into CIO priorities


                             CEO Speak                         CIO Priorities


    Align the strategy, vision and goals
                                                         Play a constructive role
    by creating a shared vision for the
                                                         in all stages of planning
                    future


                                                       Plan change steps carefully.
       Focus on what needs to change                      Communicate clearly.
      and visualise the “journey” ahead                    Communicate often.
                                                          Support the business.

© Grant Thornton International. All rights reserved.
Translating CEO speak into CIO priorities


                             CEO Speak                           CIO Priorities

                                                            Simplify collaboration &
         Establish two way dialog by                            communication.
      involving the whole organisation.                Both "top to bottom" and between
                                                                  departments.


       Align performance management                       Ensure KPIs match goals.
       processes to desired outcomes                      Eliminate KPIs which are
               and behaviours                                counterproductive.

© Grant Thornton International. All rights reserved.
Translating CEO speak into CIO priorities


                             CEO Speak                          CIO Priorities


                                                             Find quick wins.
         Identify & measure successes
                                                            Communicate them.
                 early and often
                                                              Rinse, repeat.


                                                             Do your homework.
       Deal proactively with resistance                Eliminate technology or process
                                                             barriers to changes.

© Grant Thornton International. All rights reserved.
Q&A
                                                          Rory Gregg
                                                          Partner – Operational Advisory

                                                          T +61 2 8297 2531
                                                          E rory.gregg@au.gt.com



                     #CIOSummit                        @rory_gregg                  www.rorygregg.com

© Grant Thornton International. All rights reserved.
Acknowledgements

"Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement" (Forrester; 2011)
      http://www.forrester.com/Forrsights+Business+Execs+Increase+Direct+IT+Spend+To+Support+Systems+Of+Engagement/fulltext/-/E-
      RES72364

"Measuring and Improving IT Governance Through the Balanced Scorecard" (Information Systems Control Journal; 2005)
     Wim Van Grembergen and Steven De Haes

"IT not seen as pathway to board governance" (CIO NZ; 2012)
       http://cio.co.nz/cio.nsf/news/it-not-seen-as-pathway-to-board-governance

“ASX500 companies with Women Directors still demonstrating higher returns to shareholders”
     http://www.reibeyinstitute.org.au/wp-content/uploads/2011/10/ASX500_Women-Leaders-2
     011.Pdf

“Taking the Risk Out of Diversity”
      http://www.cio.com.au/blog/leadership/2012/04/24/taking-risk-out-diversity/

"Managing technology in a 2.0 World" (IT Pro; 2012)
     Stephen J. Andriole
© Grant Thornton International. All rights reserved.

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2012 CIO Summit Presentation

  • 1. A Seat at the Table Thursday 19 July 2012 Rory Gregg Partner – Operational Advisory Grant Thornton Australia #CIOSummit @rory_gregg www.rorygregg.com © Grant Thornton International. All rights reserved.
  • 2. Agenda • Adapting to rapid change • What do the board expect? • Moving beyond service delivery • Questions © Grant Thornton International. All rights reserved.
  • 3. External Factors Driving Change 2012 – another year of instability Key Drivers Symptoms Political and economic turmoil Elevated risk. Unstable investment conditions Corporate collapses. Adoption of unproven Disruptive change business models. Competitive threats Demands for government intervention Rising workforce expenses. Inability to fill gaps Ageing population and skills shortages in workforce. © Grant Thornton International. All rights reserved.
  • 4. The view from the top Balanced Scorecard for managing strategy CEO Baseline Deliverables Typical KPIs EPS, share price, revenue, expenses, Ensuring financial success productivity Retaining customer loyalty ARPU, cost of sale, cust satisfaction Nurturing talent FTE, employee turnover Promoting innovation New revenue streams, ROI, margin Risk DSO, compliance audit © Grant Thornton International. All rights reserved.
  • 5. The view from the top Balanced Scorecard for managing strategy CEO Baseline Deliverables Typical KPIs EPS, share price, revenue, expenses, Ensuring financial success productivity ARPU, cost of sale, customer Retaining customer loyalty engagement FTE, employee engagement and Nurturing talent turnover Promoting innovation New revenue streams, ROI, margin Risk DSO, compliance audit © Grant Thornton International. All rights reserved.
  • 6. The view from the top Balanced Scorecard for managing strategy CEO Baseline Deliverables Ensuring financial success Retaining customer loyalty How do you Nurturing talent fit into this picture? Promoting innovation Risk © Grant Thornton International. All rights reserved.
  • 7. The Board of Directors Board makeup and diversity Proportion of Board members with IT backgrounds on Top 50 ASX listed company boards 60% of IT practitioners believe they "collaborate with the business on strategy Proportion of women on Top 50 ASX listed company boards and innovation". 1% IT 55% of IT practitioners believe they maintain an Only 40% of Background "enterprise architecture business managers that can easily agree. accommodate changes to business strategy". 18% Only 30% of business Women managers agree. © Grant Thornton International. All rights reserved. Sources: Forrester, Grant Thornton, CIO NZ
  • 8. What do the board expect from a CIO? CIO Baseline Deliverables Dependable infrastructure Accurate budgeting Timely risk identification Quick solutions for executing new strategies © Grant Thornton International. All rights reserved.
  • 9. What do the board expect from a CIO? CIO Baseline Deliverables Add value by Dependable infrastructure Expertise in your industry value chain Accurate budgeting Achieving behavioural change Deep understanding of company Timely risk identification financials Quick solutions for executing new Getting out of your silo strategies © Grant Thornton International. All rights reserved.
  • 10. Know your own strengths What is your leadership style? Entrepreneurial Leader Transformational Leader High • Business requirements drive • Considers broader decision making organisational strategy for • Challenges the business to decision making Business Impact Entrepreneurial Transformational innovate leader leader • Acts as a business partner • Ineffectual relationships • Ensures structure is aligned to impede rapid change business needs Functional Expert Individualistic Leader • Deep technical expertise • Technology drives decision • Process driven decision Functional Individualist making rather than business making expert leader requirements • Focus on set-up and service • Robust relationships facilitate • Acts as a trouble-shooter Low discrete projects • Can impede innovation Low High © Grant Thornton International. All rights reserved. Influence
  • 11. Alignment isn’t just a buzzword CEO Strategic Planning Focus on what matters to the business Areas of focus TECHNOLOGY STRATEGY • Focusing on what • Aligning technology to Growth matters business strategy Customer • Getting the basics right Retention • Innovation (Customer & • Challenging the Quality Quality) business (innovation) Mobility Agility Security Scalability STRUCTURE Flexibility CEO Alignment • Business partnering Focus • Aligned to business needs PROCESS • Outsources vs Insourced • Placing the customer at Customer Talent Centric the heart of the process Reward PEOPLE • Removing barriers Efficiency Engagement • Business capabilities through technology Lean • Alternative Talent sourcing models © Grant Thornton International. All rights reserved.
  • 12. Translating CEO speak into CIO priorities CEO Speak CIO Priorities Align the strategy, vision and goals Play a constructive role by creating a shared vision for the in all stages of planning future Plan change steps carefully. Focus on what needs to change Communicate clearly. and visualise the “journey” ahead Communicate often. Support the business. © Grant Thornton International. All rights reserved.
  • 13. Translating CEO speak into CIO priorities CEO Speak CIO Priorities Simplify collaboration & Establish two way dialog by communication. involving the whole organisation. Both "top to bottom" and between departments. Align performance management Ensure KPIs match goals. processes to desired outcomes Eliminate KPIs which are and behaviours counterproductive. © Grant Thornton International. All rights reserved.
  • 14. Translating CEO speak into CIO priorities CEO Speak CIO Priorities Find quick wins. Identify & measure successes Communicate them. early and often Rinse, repeat. Do your homework. Deal proactively with resistance Eliminate technology or process barriers to changes. © Grant Thornton International. All rights reserved.
  • 15. Q&A Rory Gregg Partner – Operational Advisory T +61 2 8297 2531 E rory.gregg@au.gt.com #CIOSummit @rory_gregg www.rorygregg.com © Grant Thornton International. All rights reserved.
  • 16. Acknowledgements "Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement" (Forrester; 2011) http://www.forrester.com/Forrsights+Business+Execs+Increase+Direct+IT+Spend+To+Support+Systems+Of+Engagement/fulltext/-/E- RES72364 "Measuring and Improving IT Governance Through the Balanced Scorecard" (Information Systems Control Journal; 2005) Wim Van Grembergen and Steven De Haes "IT not seen as pathway to board governance" (CIO NZ; 2012) http://cio.co.nz/cio.nsf/news/it-not-seen-as-pathway-to-board-governance “ASX500 companies with Women Directors still demonstrating higher returns to shareholders” http://www.reibeyinstitute.org.au/wp-content/uploads/2011/10/ASX500_Women-Leaders-2 011.Pdf “Taking the Risk Out of Diversity” http://www.cio.com.au/blog/leadership/2012/04/24/taking-risk-out-diversity/ "Managing technology in a 2.0 World" (IT Pro; 2012) Stephen J. Andriole © Grant Thornton International. All rights reserved.