1. nso night shop online NVP 2010 Ferran Martí Job Mesker Eddy Zwier

2. nso 1. DemandScope 2. ValueChain 3. Scope of Firms 4. OperatingCycles 5. Bill of Capacity

3. Demand Scope nso 1 Target Marketwillingtopurchase 2 Access Awareness 3 4 5 NSO’S demand

4. Demand Scope nso 1 2 3 4 5

5. Demand Scope nso 1 Demandforecast per Q 2 3 4 5

6. Value Chain nso 1 Accounting R+D Otherfirm Infrastructure Legal 2 HumanResources Planification margin CustomerService Information Technologies 3 Marketing 4 Inboundlogistics & Stock Mgmt Outbound logistics & Delivery Purchasing dept. Operations margin 5

7. Value Chain nso 1 CreateVans PrimaryActivities SupportActivities DevelopmentActivities Otherfirm Infrastructure 2 IT &Maintenance Web sitedevelopement First Promotion MKT Duringnight Pre-Logistics 3 Buy Products Stock Mgmt 1 Receive Orders PrepareOrders Delivery Stock Mgmt 2 PrepareVans CustomerService Acc ounting SelectProducts 4 HR Legal Planning R+D 5

9. Purchasing Department.

10. Inbound logistics and stock management.

11. The fulfillment of the service.

13. Legal

14. Human Resources.

15. Information Technologies. 2 3 4 5

16. Operating Cycles nso Done automatically 1 Decidingproductstobuy Makingorders Receivingtheproducts Preparingthewarehouse PurchasingDepartment 2 t0 + 1:00 t0 t1 t1 + 1:00 3 Knowthecurrent stock of product in the van Decide theproductstoput in the van Refillthe van withthem Submitthe new stocks: van and warehouse Preparationof thevans 4 t0 + :02 t0 t0 + :15 t0 + :20 Customer places ordervia Internet Orderconvertedtoworkorder Drive tothedelivery place Prepare theclient’sorder Deliver Theprocessof delivering 5 t0 + :02 t0 t0 + :07 t0 + :09 t0 + :10 t1 t1 + :08 t1 + :07 t1 + :05

17. Bill of Capacity nso 1 2 3 4 5

18. ta thanksforyourattention NV P 2010 Ferran Martí Job Mesker Eddy Zwier