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Service Work and Innovation Barbara Jones and Ian Miles
This seminar ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gender and Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – and often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half
More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
Even More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
ISCO 1: legislators, senior officials and managers 2: professionals 3: technicians and associate professionals 4: clerks  5: service workers and shop and market sales workers  6: Skilled agricultural and fishery workers  7: craft and related trades workers  8: plant and machine operators and assemblers  9: elementary occupations  0: armed forces.
Occupations by Sector CEDEFOP data, ISCO categories
Features of Work across   Different Occupational Groups, Europe 2005
Service Workers – more IT, less machinery
Over to Barbara!

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Service sectors, occupations, and working conditions

  • 1. Service Work and Innovation Barbara Jones and Ian Miles
  • 2.
  • 3. Gender and Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – and often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
  • 4. Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half
  • 5. More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
  • 6. Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
  • 7. Even More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
  • 8. ISCO 1: legislators, senior officials and managers 2: professionals 3: technicians and associate professionals 4: clerks 5: service workers and shop and market sales workers 6: Skilled agricultural and fishery workers 7: craft and related trades workers 8: plant and machine operators and assemblers 9: elementary occupations 0: armed forces.
  • 9. Occupations by Sector CEDEFOP data, ISCO categories
  • 10. Features of Work across Different Occupational Groups, Europe 2005
  • 11. Service Workers – more IT, less machinery