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Building a Profitable Social Media Practice Danielle Wiley, SVP, Edelman Digital
2 “YOU CAN ALWAYS TELL THE PIONEERS FROM THE ARROWS IN THEIR BACKS”-UNKNOWN This is a product
3 ABOUT EDELMAN AND EDELMAN DIGITAL This is a product
Edelman By The Numbers #1 #1 #1 #1 Largest  Independent PR Agency Agency of the Decade Holmes Report Large Agency of the Year  PR Week PR Agency  of the Decade   Ad Age 52 200 50+ 3,200 Former Journalists and Bloggers on Staff Offices  Around the Globe People  Worldwide Years of Family Ownership 4
5 One of the First Agencies to Engage in Social Media ONE OF THE FIRST AGENCIES TO ENGAGE IN SOCIAL MEDIA
6 Our Teams Are Integrated CREATIVE TECHNOLOGY STRATEGY
7 Our Staff is Engaged
8 Our Partners Are Innovative and Nimble
9 “A BRAND IS NOT WHAT YOU SAY IT IS. IT’S WHAT THEY SAY IT IS.”-ANONYMOUS BRAND MANAGER This is a product
10
11 IT Marketing “social media” touches all of these
12 WHAT OUR CLIENTS ARE BUYING This is a product
13 HUMAN BEINGS HAVE ALWAYS BEEN SOCIAL. MEDIA HAS CAUGHT UP. Social Network Management Tripling the fan base in 6 months through ongoing engagement
14 Listening/Monitoring Programs
15 Blogger Outreach
16 Ambassador Programs
17 Localization
18 WHAT IT TAKES TO SUCCEED IN SOCIAL MEDIA /MARKETING This is a product
19 New Training Source:EdelmanBelt System
20 New Culture OPEN Connecting internal and external ecosystems/communities for mutual gain COLLABORATIVE Freely sharing information and knowledge internally CLOSED Silos, rigidity & information hoarding
21 New Leadership Attitudes RISK = OK
22 Learning To Fly
23 Listen First, Refine And Never Stop • Sentiment• Topics of interest, issues • Complaints, compliments, questions • Needs • Motivations • Goals • Objectives • Refine • Launch • Measure • Influence • Participation • Effectiveness • ROI • One to one • One to many • Many to many

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Building a Profitable Social Media Practice

  • 1. Building a Profitable Social Media Practice Danielle Wiley, SVP, Edelman Digital
  • 2. 2 “YOU CAN ALWAYS TELL THE PIONEERS FROM THE ARROWS IN THEIR BACKS”-UNKNOWN This is a product
  • 3. 3 ABOUT EDELMAN AND EDELMAN DIGITAL This is a product
  • 4. Edelman By The Numbers #1 #1 #1 #1 Largest Independent PR Agency Agency of the Decade Holmes Report Large Agency of the Year PR Week PR Agency of the Decade Ad Age 52 200 50+ 3,200 Former Journalists and Bloggers on Staff Offices Around the Globe People Worldwide Years of Family Ownership 4
  • 5. 5 One of the First Agencies to Engage in Social Media ONE OF THE FIRST AGENCIES TO ENGAGE IN SOCIAL MEDIA
  • 6. 6 Our Teams Are Integrated CREATIVE TECHNOLOGY STRATEGY
  • 7. 7 Our Staff is Engaged
  • 8. 8 Our Partners Are Innovative and Nimble
  • 9. 9 “A BRAND IS NOT WHAT YOU SAY IT IS. IT’S WHAT THEY SAY IT IS.”-ANONYMOUS BRAND MANAGER This is a product
  • 10. 10
  • 11. 11 IT Marketing “social media” touches all of these
  • 12. 12 WHAT OUR CLIENTS ARE BUYING This is a product
  • 13. 13 HUMAN BEINGS HAVE ALWAYS BEEN SOCIAL. MEDIA HAS CAUGHT UP. Social Network Management Tripling the fan base in 6 months through ongoing engagement
  • 18. 18 WHAT IT TAKES TO SUCCEED IN SOCIAL MEDIA /MARKETING This is a product
  • 19. 19 New Training Source:EdelmanBelt System
  • 20. 20 New Culture OPEN Connecting internal and external ecosystems/communities for mutual gain COLLABORATIVE Freely sharing information and knowledge internally CLOSED Silos, rigidity & information hoarding
  • 21. 21 New Leadership Attitudes RISK = OK
  • 23. 23 Listen First, Refine And Never Stop • Sentiment• Topics of interest, issues • Complaints, compliments, questions • Needs • Motivations • Goals • Objectives • Refine • Launch • Measure • Influence • Participation • Effectiveness • ROI • One to one • One to many • Many to many