SlideShare una empresa de Scribd logo
1 de 168
STKI Summit 2010
Enterprise Applications, BI & KM




     Einat Shimoni
     EVP & Senior Analyst
     Enterprise Applications,
     Analytics & KM Strategies
     www.einatstki.blogspot.com
Agenda
  General trends – enterprise applications
  CRM
  ERP
  Knowledge Management and Enterprise 2.0
  Business Intelligence & MDM
  BPM
  Enterprise Portals
  Web and mobile
           Einat Shimoni’s work Copyright 2010 @STKI
           Do not remove source or attribution from any graphic or portion of graphic   2
General
2010: A year of recovery                                                              Trends




  SaaS




         Einat Shimoni’s work Copyright 2010 @STKI
         Do not remove source or attribution from any graphic or portion of graphic        3
General
M&As increase complexity                                                                         Trends


  If you think the rate of M&A is increasing in
      enterprise applications - you are right




  Source: Updata Advisors
  http://www.updataadvisors.com/Advisors_Newsletters/IT_Services/
  itma_outlook_jan2010.asp#security
                    Einat Shimoni’s work Copyright 2010 @STKI
                    Do not remove source or attribution from any graphic or portion of graphic        4
General
Simplicity is king                                                                       Trends



• Complex implementations lead to
  complex upgrades -> a disconnect with
  the vendors roadmap
• Simplifying interfaces – putting a portal
  “wrap” on top of apps
• Exposing mobile services
• Applications anytime, anywhere

            Einat Shimoni’s work Copyright 2010 @STKI
            Do not remove source or attribution from any graphic or portion of graphic        5
General
General applications trends                                                                          Trends


• CIOs more receptive to alternative application
  delivery models (purpose is to allow simpler, more
  accessible, cheaper apps) – SaaS, offshore OS, Open
  Source software, BPO
• Role of and value IT is also changing (“application &
  infrastructure already pre-configured. This enables me to talk more
  business and provide more value”)
    IT will become more data-centric, will deal with analytics, data “services” (Accenture)

• We will see more shared application services
• Application portfolio rationalization can yield
  reduction of 10-50% maintenance and software costs
  (PWC)
                        Einat Shimoni’s work Copyright 2010 @STKI
                        Do not remove source or attribution from any graphic or portion of graphic        6
General
How do you deliver application services?                                                           Trends




On-premise                                                                                  Off-premise
                     Application service




Desktop App.                                Portal                                         Mobile
Each application ‘delivery channel’ has different features
              Einat Shimoni’s work Copyright 2010 @STKI
              Do not remove source or attribution from any graphic or portion of graphic                  7
General
    SaaS global trends                                                                       Trends




•     SaaS sweet spot: ‘on the edges’ – niche areas
•     Today 2.5% of apps delivered in SaaS, will
      reach 8.5% in 3 years. SFA and web
      conferencing used by 65% (Goldman Sachs)
•     ~45% lower TCO (IDC & Yankee Group)
•     Increase in mobile web /smartphones created
      more demand for anytime, anywhere SW


                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic        8
General
SaaS in Israel – State of the market                                                       Trends




SaaS is conceptually more accepted in Israel but there
 are still barriers:
   Concerns with legacy integration
   Local support – Rep, Hebrew, integrators
   Not enough clarity regarding regulations compliance
   Some security concerns
Hottest SaaS areas in Israel: CRM
Next projects after CRM: HR-oriented processes
 (Incentives, travel & expense management, training),
 and commodity-type processes (e-mail)
              Einat Shimoni’s work Copyright 2010 @STKI
              Do not remove source or attribution from any graphic or portion of graphic        9
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends



          Are you using SaaS?




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        10
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends



   What is your organizations' SaaS policy?




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        11
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends


          SaaS Applications used:




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        12
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends


        Planned SaaS Applications:




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        13
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends




          Source: SaaS survey – by IGT, Israel SaaS center & STKI


               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        14
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends


          Reasons for SaaS adoption:




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        15
IGT, Israel SaaS Center & STKI SaaS survey                                                  General
(>500 employees):                                                                           Trends


        Reasons not to adopt SaaS:




          Source: SaaS survey – by IGT, Israel SaaS center & STKI
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        16
General
SaaS drivers in Israel– Part 1:                                                          Trends



  Cost issues (reduce overhead costs, pay only
   for what you need)
  Less “head ache” regarding technical issues
   (load balancing etc.) and operational issues
   (scheduled maintenance & upgrades)
  More dialogue with the user (“users can see
   the application very quickly – no gaps in
   expectations”)

            Einat Shimoni’s work Copyright 2010 @STKI
            Do not remove source or attribution from any graphic or portion of graphic        17
General
SaaS drivers in Israel – Part 2:                                                         Trends



 CIOs are looking for more simplicity, SaaS is a
  good excuse to say to users: “this is the
  package, no code customizations!”
 Fast implementation time: 3 weeks – 2 months
 High satisfaction level (orgs. that Implemented
  a SaaS application planning to continue for
  other areas)
 Keeping in-line with package improvements is
  a big advantage
            Einat Shimoni’s work Copyright 2010 @STKI
            Do not remove source or attribution from any graphic or portion of graphic        18
Some examples of new SaaS players                                                             General
                                                                                               Trends
 in Israel (and their representatives):

   Successfactors (AKT- Israeli partner) – Employee
    performance management
   Cornerstone (Amarel- Israeli partner) - Talent Mng.
   Callidus (Advantech- Israeli partner) – Sales
    performance mng./ Incentives management
   “The Israel SaaS Center” – for SaaS services
   Microsoft – BPOS (productivity in the cloud)
   Webox – for Microsoft solutions

Integrators will represent/ support more SaaS solutions. Traditional
vendors will offer SaaS model in almost every area – BPM, ECM, ERP…

                  Einat Shimoni’s work Copyright 2010 @STKI
                  Do not remove source or attribution from any graphic or portion of graphic        19
General
 SaaS internal checklist                                                                    Trends


   Is the process in our company quite “generic” and
    similar to the process in other companies?
 Is the application relatively small?
 Is it covering a specific niche?
 Is it relatively separated (doesn’t require intense
    integration with more than 2 applications)?
 Will it be accesses from various geographical
    locations?
If most answers are “yes” and there are
no regulatory conflicts, SaaS should be
Examined alongside other solutions
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        20
SaaS external checklist:                                                                     General
                                                                                             Trends
What to check with your SaaS provider? Part 1

   The vendor should comply with SAS70 (Statement on
    Auditing standard)
   Define SLA level (9x.x%) with vendor
   Data center location (recommended: several
    geographical datacenters with mirrored servers for
    redundancy)
   Local support – integration, training
   Hebrew (problematic issue!)
   Compliance with local regulations (Still not clear in
    Israel)
   Carefully define the process in case of “divorce”
                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic        21
SaaS external checklist:                                                                     General
                                                                                             Trends
What to check with your SaaS provider? Part 2

   If needed, add a clause - SaaS vendor will pass data to
    escrow company
   Craft your own data backup plan
   Check the possible level of customization – is it enough?
   How much “heads-up” time will be given for scheduled
    maintenance?
   QoS and performance SLA
   Which BI/dashboard services are embedded?
   Price (per user/ month) usually depends on # of users
    and time commitment

                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic        22
General
 SaaS: It’s not all sweet!                                                                   Trends


 • 100 minute downtime for Gmail on Sept1 due
   to server maintenance
 • 15 hours “Workday” service outage Sept24
 • “LucidEra” (SaaS BI player) went out of business
 • Implementing many SaaS apps will create a new
   kind of “spaghetti” architecture that the IT will
   need to manage (creation of a new problem)

Organizations need to determine accountability
     And not leave it all up to the vendor
                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic        23
Traditional application vendors                                                             General
                                                                                            Trends
realized they can’t stop this train

• Oracle: CRM on Demand, Beehive (Collab.)
• SAP acquired several SaaS companies
  Business by Design for mid-sized companies
    (expected globally mid2010)
• Microsoft – BPOS: Exchange, Office, Sharepoint
    Single management environment for on-premise and off-
     premise (move email boxes around)




               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        24
General
Different cloud application models                                                        Trends


• Public cloud
• Private cloud – will increase in 2010 due to
  user demand (most of them will be delivered
  in “Cloud Appliances / industry in a box”
  model)
• Hybrid cloud (Private & Public and ability to
  move between them)
• Cloud “add-ons” – services around cloud to
  solve cloud problems

             Einat Shimoni’s work Copyright 2010 @STKI
             Do not remove source or attribution from any graphic or portion of graphic        25
General
Cloud computing delivery models:                                                                                      Trends

Enterprise

  Traditional                                                                                        Public Clouds
  Enterprise                  Private Cloud
      IT
                                                                    Hybrid Cloud




Private Cloud Text here
              Your                                    Hybrid Cloud                       Public Cloud Text here
                                                                                                    Your
IT activities/functions are provided “as         Internal and external                   IT activities/functions are provided
a service,” over an intranet, within the             service delivery                    “as a service,” over the Internet
enterprise and behind the firewall              methods are integrated,                  • Key features:
• Key features include:                         with activities/functions                    – Scalability
    – Scalability                                allocated to based on
                                                security requirements,                       – Automatic/rapid provisioning
    – Automatic/rapid provisioning               criticality, architecture                   – Standardized offerings
    – Chargeback ability                         and other established                       – Consumption-based pricing.
    – Widespread virtualization                          policies.                           – Multi-tenancy
          Source: IBM Market Insights, Cloud Computing Research, July 2009.
                            Einat Shimoni’s work Copyright 2010 @STKI
                            Do not remove source or attribution from any graphic or portion of graphic                          26
General
Open Source Applications                                                                      Trends

• The use of open source in enterprise applications is still rare
  in Israeli enterprises. Will increase also as part of SaaS
• Main market setback: large Sis aren’t suggesting open source
  options in RFPs (some enterprises claim they would consider
  Open source if it will be supported by a large SI)
• Concern regarding legal aspects of use
• But interest increased in specific mature OS application areas
  during 2009:
    WCM
    Business Intelligence
    Web 2.0 (Wikis, blogs)
    LMS


                 Einat Shimoni’s work Copyright 2010 @STKI
                 Do not remove source or attribution from any graphic or portion of graphic        27
CRM




      CRM
Main Theme 2010:
             Social customer
                 CRM 2.0
              Multi Channel
                                                                                Multi
               Interactions                                                    Channel



  Einat Shimoni’s work Copyright 2010 @STKI
  Do not remove source or attribution from any graphic or portion of graphic                   28
CRM recommendations                                                                       CRM



• Companies are not really ‘enjoying’ their CRM
  roadmap and new features – major problem!
  Many organizations have heavily customized their
   CRM apps, they fear complex upgrades and have
   ‘lost touch’ with the package roadmap
  Keep customizations to a minimum
  Create a real partnership with your CRM vendor or
   with a knowledgeable consultant
  Grow with the packages (roadmaps reflect trends)
  Don’t be afraid to adopt innovative features and to
   expand to more channels
              Einat Shimoni’s work Copyright 2010 @STKI
              Do not remove source or attribution from any graphic or portion of graphic         29
CRM
CRM Maturity Model 2010                                                                                                Trends

Business Value
  Investment                                                                                Social CRM
                                                                                                         Real time
                                                                                                           Offer
to make money                                                                         Multi               manag,
                                                            Analytical               Channel
                                                                                      CRM                                IT+business
                                                              CRM                              Customer Data
Cut costs, Increase                                                                             Integration
                                                                                                                         Project

   productivity                                                              EPSS/                 (CDI)
                                                                            unified                                      Pure
                                                                                                                         Business
                         Operational                                       agent UI
                                                                                                                         Project
                            CRM
Commodity IT
  Services                                                                                                           Size of figure =
                                                                                                                     complexity/
                                                                                                                     cost of project

  Investment
for regulations

                          Using                      Implementing                                  Looking
                                                   Market Maturity
                      Einat Shimoni’s work Copyright 2010 @STKI
                      Do not remove source or attribution from any graphic or portion of graphic                                  30
CRM new trends 2010                                                                                  CRM


• Loyalty
     Examples of Israeli players: Gilon-Synergy
      (Upsite), Siebel Loyalty product, SAP Loyalty
      product
• Social analysis*
     Examples of Israeli players: SAS (+Teragram for
      sentiment analysis), IBM-SPSS, SAP (Inxight,
      sentiment analysis), Focalinfo, KXEN, Tibco
      (Insightful), many “startup” companies
• Customer-facing presentation layer
     E-glue, Composia etc.
* Post on social media analysis:
http://einatstki.blogspot.com/2009/07/sentiment-analysis.html
                         Einat Shimoni’s work Copyright 2010 @STKI
                         Do not remove source or attribution from any graphic or portion of graphic         31
Today’s (and tomorrow’s) customer:
                                                                                                        CRM
Digital, mobile, social
                                            Trusts work of mouth
                                                  marketing
              Reads and
              creates product
                                                                   Maintains a social network
              reviews


        Shops on-line                                                             Uses Twitter to
                                                                               complain about a brand


    Owns a
    smartphone                                                                      Expects a better
                                                                                  customer experience

                 Einat Shimoni’s work Copyright 2010 @STKI
                 Do not remove source or attribution from any graphic or portion of graphic                   32
This is what your marketing manager                                                   CRM and
                                                                                      Marketing
has to deal with




       Source: Shimoni’s sourceCopyright 2010from any graphic or portion of graphic
            Einat
                  WordFrame @STKI
            Do not remove
                          work
                                or attribution                                               33
Why you should stop ignoring social                                                       Social
                                                                                          CRM
networks in your CRM projects

  68% of B2C companies in North America say
     they have acquired customers from Facebook
     (Source: E-Marketer)
  73% of surveyed consumers have posted a
     product or brand review (Source: RazorFish)
  26% of consumers followed a brand on Twitter
     (44% of them for deals) (Source: RazorFish)
 It can really make a difference. Consumers who
 digitally engage with brands turn from passive to
 active advocates

             Einat Shimoni’s work Copyright 2010 @STKI
             Do not remove source or attribution from any graphic or portion of graphic        34
Real time customer service:                                                            Social

“Best Buy” technical advice                                                            CRM




          Einat Shimoni’s work Copyright 2010 @STKI
          Do not remove source or attribution from any graphic or portion of graphic        35
The “new” CRM is about managing                                                                                    Social
                                                                                                                   CRM
communities & influencers

           CRM 1.0                                                                          CRM 2.0
Managing individual customers                                   Managing influencers and ‘tribes’



        Your Text here                                                                            Your Text here
     Customer
         A    Customer Customer
                  B        C



  Focus on transactions                                                    Focus on interactions

Social listening tied back to CRM to identify
           Influencers and respond
                     Einat Shimoni’s work Copyright 2010 @STKI
                     Do not remove source or attribution from any graphic or portion of graphic                         36
Example:                                                                                 Social
                                                                                        media &
Pursway (Identify influencers)                                                             BI




           Einat Shimoni’s work Copyright 2010 @STKI
           Do not remove source or attribution from any graphic or portion of graphic        37
We will present data on products and integrators:                                                             Explanations
                                                                                                               on Slides
List of Packages and Integrators
                  Rep in                                                                  Sometimes we specify:
    Package                                       Integrators
                  Israel                                                                       Delivery model
     Vendor A    Company 1               Integrator a, Integrator b                              On-premise
                                         Integrator a, Integrator b,
     Vendor B    Company 2                                                                          SaaS
                                                Integrator c
                                                                                                   SaaS
     Vendor C    Company 3                          Integrator a
                                                                                                 On-premise


         Lists only include vendors that are represented in Israel
         The location within the lists is random
         Lists might not include all players



                  Einat Shimoni’s work Copyright 2010 @STKI
                  Do not remove source or attribution from any graphic or portion of graphic                            38
We will present data on products and integrators:                                                                    Explanations

 STKI Israeli Positioning                                                                                              on Slides



                  • Not a technological positioning, refers only to Israeli market
                  • Represents current Israeli market and not our recommendation
                  •Focused on enterprise market (not SMB)                                                  Vendor A

                    Market Presence (X)                                               Vendor B

                            Market share - existing and new sales (more emphasis)
Local Support




                            Mind share (how user organizations rate vendors)
                    Local Support (Y) – is influenced by (X)                                                          Worldwide
                                                                                                                       Leader
                            Experience & technical knowledge, localization,
                             support, number and kind of integrators
                   Worldwide leaders marked, based on global positioning
                   Vendors to watch: Are only just entering Israeli market
 Vendors to Watch:
                                 so can’t be positioned but should be watched
                Vendor C
                                                  Market Presence
                                     Einat Shimoni’s work Copyright 2010 @STKI
                                     Do not remove source or attribution from any graphic or portion of graphic                 39
We will present data on products and integrators:                                             Explanations

Selected Wins 2009-1Q2010                                                                      on Slides




 Package X: Company 1 (Integrator), Company 2 (Integrator)
 Package Y: Company 3 (Integrator), Company 4 (Integrator)




        These slides contain examples of selected wins during
         2009 and Q12010 (decision and purchase of certain
         products, not necessarily ongoing projects)
        The lists are only partial and don‟t include all wins of
         all vendors during this period


                 Einat Shimoni’s work Copyright 2010 @STKI
                 Do not remove source or attribution from any graphic or portion of graphic             40
CRM Packages & Integrators in Israel:
                 Package             Rep in Israel                                  Integrators                   Delivery model

                                        Oracle Israel,                  Taldor, IBM, BeyondIT, Exscientia,
                Oracle – Siebel                                      Gilon–analytical apps, TATA-TCS Israel,         On Premise
                                           Taldor                                IT Navigator, Yael
              Oracle SCOD: Siebel
Enterprise




                                         Oracle Israel                     Taldor, ManofIT, Axcentia , Yael             SaaS
                  on-Demand
                                                                      Yael, Malam-Team, ONE1UP, Oracle,
             Oracle e-Business CRM       Oracle Israel                                                               On Premise
                                                                                 HP, Advantech
                                        Oracle Israel,
               Oracle - Peoplesoft                                                          Matrix                   On Premise
                                           Matrix
                   SAP CRM                SAP Israel                            Ness, Taldor, Advantech              On Premise
                Amdocs (Clarify)            Amdocs                                         Amdocs                    On Premise

                                                                      20 Partners, including: Matrix-Effect,         On Premise;
              Microsoft Dynamics
                                           Microsoft                 Advantech, SIT, Malam-Team, Netwise,         Hosted by partners;
                     CRM
                                                                                Aman ,Elad….                        SaaS - abroad
                     Pivotal                 ONE1                                           ONE1                     On Premise
Mid Tier




                Salesforce.com                                    ONE1, Blat-Lapidot                                    SaaS
                 MEGA Center                   Yael                                           Yael                   On Premise
                Onyx (Consona)           IT Navigator                                   IT Navigator                 On Premise
                    Netsuite                                         IT Com, Edmiso                                     SaaS
                  MyBusiness             MyBusiness                                     MyBusiness                      SaaS
                                     Einat Shimoni’s work Copyright 2010 @STKI
                     Cemax                   Cemax                                         Cemax                     On Premise
                                     Do not remove source or attribution from any graphic or portion of graphic                     41
                   SugarCRM                                                                                       Open source, SaaS
Microsoft dynamics-Based CRM Solutions - Part 1
    Company                                                              Solution
                                                                 E-Drive (Car Market)
                                                              Capital Market: “Optimi”
                                                         Advisor Platform (‫(יועצי השקעות‬
                                                      )‫פניות ציבור (מענה לחוק חופש המידע‬
                                                                   High Tech Solution
                                                                        Service Desk
   Effect (Matrix)
                                                        ‫פתרון לניהול גביה והליכים משפטיים‬
                        Infrastructures: configuration mng, dashboard, self service, CDI, XRM
                                                                        IT Help Desk
                                                               Contact center - moked
                                                              Analytical Dynamic CRM
                                             Appointment coordination + mobile interface
                                                                  AtoZ: ‫ניהול פניות / מוקד‬
Netwise (+ Michshuv                                         BtoZ: ‫ניהול מוקדי בקרה מרכזיים‬
as marketing partner)                                                ItoZ: ‫ניהול מוקדי‬IT
                                                         MtoZ: ‫ניהול מוקדי פניות מוניציפאליים‬
                        Einat Shimoni’s work Copyright 2010 @STKI
                        Do not remove source or attribution from any graphic or portion of graphic   42
      Netwise                                         Proactive Analytical CRM solution
Microsoft dynamics-Based CRM Solutions - Part 2
  Company                                                       Solution
                                            CRM for security org./departments
                              HRM – Healthcare CRM, hospital risk management
                                       DRM – Donors relationship management
                                                               IT Help Desk
               Academy – Alumni, Student, scholarship grant mng, training courses
                                                             Contact Center
  Malam-Team                                                    Retail CRM
                                                   VC – Venture capital CRM
                                             Partner Relationship Management
                                                                     Billing
                                          Financial services and Retail banking
                                                    HR management solution
                                              Citizen relationship management
                                                   Vehicle Fleet management
    Almog      Einat Shimoni’s work Copyright 2010 @STKI    SMS distribution
               Do not remove source or attribution from any graphic or portion of graphic   43
                                                            Pricelists update
Microsoft dynamics-Based CRM Solutions - Part 3
             Company                                                   Solution
                                                                   Contribution System
                                                                      Donors CRM
                                                               Conferences and training
                  SIT
                                                                     Members club
                                                              CRM for High-Tech sector
                                                               Customer Service Portal
            Broad Digital                               Billing, Rating, Account Receivables
               Highview                                       BI for Microsoft Dynamics
                                                                     Capital Market
                                                                     ‫ניהול פניות ציבור‬
              Advantech                                             Surveys module
                                                             MOSS and CRM integration
                                                                       BI for CRM
                 Agile                                 HR companies’ operations and clients
                 Eyron                                    Election campaign management
  Generica (+ONE1 as Einat Shimoni’s work Copyright 2010 @STKI
                      marketing
                                                                 Capital Market operational system
                      Do not remove source or attribution from any graphic or portion of graphic     44
             partner)
CRM-Related Applications:
                                                                                        Developing/
         Solution                               Description                            Representing
                                                                                         Company
            Callidus                   Performance and Incentives mng                      Advantech
        Incentives Pro               Enterprise Incentives Management               Incentives, Matrix-partner
             Kana                              Collaborative CRM                          Malam-Team
                                                                                        Blue Phoenix, Top
        DSKnowledge                     Service Center Knowledgebase
                                                                                       solutions – partner
           nGenera                             Collaborative CRM                       Business Solutions

            Brain-i                   Knowledgebase for service agents                       Matrix
                                      collaborative CRM, KM for contact
       Knova (Consona)                                                                     IT Navigator
                                                    centers
     Siebel - Social CRM                      Social tools for CRM                       Oracle - Siebel
    Salesforce Chatter,                Collaboration, knowledgebase,
                                                                                       ONE1, Blat-Lapidot
   Knowledgebase, Ideas             customer-centric innovation website
            Cemax                      Feedback Mng, Complaints Mng.                         Cemax
                       Einat Shimoni’s work Copyright 2010 @STKI
*Doesn’t include Contact Center/telephony tools any graphic or portion of graphic
                       Do not remove source or attribution from                                                  45
Multi Channel / Self Service applications
Product Name                              Description                                             Israeli Representative
        Lyris                              Email marketing
      Neolane                         Multichannel marketing                                                      Netwise
 Self service apps                       Self Service Kiosks
       Kana                  Collaborative CRM, interaction mng.                                               Malam-Team
       iPoint                                   video chat                                                         Matrix
  nGenera – CIM                          Collaborative CRM                                                  Business Solutions
 Megacenter Mail
                            Managing channels (SMS, Fax, email)                                                Yael Software
 Server (MCMS)
eBilling + eService +
                                              Self Service                                              Oracle (part of Siebel suite)
     eCommerce
      Mail-IT                Marketing messages management                                                         Matrix
    Cellesense              Text and web automated self service                                         Netwise – Integration partner
        AMS                        Billminer (EBPP), self care                                                     Lognet
      Admail                               Email marketing                                                         One1
 Impactia (e-Wave)                         Email marketing                                                        E-Wave
      Magento                       Open Source eCommerce                                                      Consist – impl.
      OpenX                      Open Source advertising tools                                                 Consist – impl.
      FormIT                   Customer messaged distribution                                                      Aman
      Eyeview           Increasing online customer conversion w/video
                            Einat Shimoni’s work Copyright 2010 @STKI                                           John Bryce
                           Do not remove source or attribution from any graphic or portion of graphic                                   46
   Telemessage                      Multi Channel Messaging                                                    Telemessage
Mobile Solutions / Platforms – Partial list
                                                                                        Israeli
    Product Name                                        Description
                                                                                    Representative
         Cellerium                          Client-side mobile applications             Netwise
                                      Transforming web content into mobile
         Mintmark                                                                       Netwise
                                                  web content
         SMSwise                                         SMS channel                    Netwise
 MMIS (Matrix mobile info.
                                             Platform for mobile solutions               Matrix
        Server)
  Bank2go, Ultra Credit,
                                       Mobile solutions developed on MMIS                Matrix
      Calldinator
       Fiserv Money                          Mobile banking, mobile wallet               Matrix
           MAMA                             Interactive Information System            One1 Mobile
                                        Transforming web/app content into
       MobileAware                                                                    One1Mobile
                                               mobile web content
Sybase Mobile Banking 365                               Mobile banking                   Ness
     Sybase Paybox                                     Mobile payments                   Ness
                                     Integrating enterprise applications with
 Sybase Unwired platform                                                                 Ness
                                                 mobile devices
                            Einat Shimoni’s work Copyright 2010 @STKI
  mEnterprise Services, not remove source or attribution from anyservices, Mobile
                      Do         Enterprise Mobile graphic or portion of graphic                     47
                                                                                       Ideomobile
   mHealth, mBanking               Health, Mobile Banking solutions
CRM - Israeli Market Positioning 1Q2010


                                                                                   Siebel             Microsoft

                                                Peoplesoft
 Local Support




                                                                  SAP                  Salesforce
                                                   Pivotal                                                        Worldwide
                          MEGACenter                                                                              Leader

                         Onyx
                       Cemax

Vendors to Watch:
NetSuite (on-demand)                                                   This analysis should be used with its
                                                                       supporting documents
SugarCRM (open source)
                                     Market Presence
                         Einat Shimoni’s work Copyright 2010 @STKI
                         Do not remove source or attribution from any graphic or portion of graphic                     48
CRM Consultants in Israel - Partial List
(Alphabetical order, not a ranking)
 Accenture
 Alternative
 Aman
 BI-Pro
 Deloitte Touche: Strategy, business case
 Gilon - Synergy: Campaign Management, Analytical CRM, Social
  Networks
 IT solutions
 Luria
 Meteor
 Sensecom: Contact Centers
 TCS Israel - Tata
 Several other independent advisors
                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic   49
Campaign Management
Package Vendors in Israel

       Product Name                                   Israeli Rep.                                Integrators
            Unica                                             Gstat                                IBM, Gilon
          Chordiant                                                                                   IBM
             SAS                                     Mia Computers                                   Gilon
    Teradata Analytic CRM                                  Mittwoch                              Mittwoch, Gilon
  Siebel RTD (Real time offer                                                              Gilon, other potential
                                                       Oracle Israel
         management)                                                                          Siebel partners
  SAP RTOM (Real time offer                                                                      Potential - SAP
                                                         SAP Israel
       management)                                                                                  partners
           Neolane                                          Netwise                                 Netwise
 MEGACenter Marketing Module                                   Yael                                   Yael
             Other CRM Vendos include marketing modules


                    Einat Shimoni’s work Copyright 2010 @STKI
                    Do not remove source or attribution from any graphic or portion of graphic                      50
Don’t be fooled by failure rates
                                                                                                        CRM
    It all depends how you define failure

•   2001 Gartner Group: 50%
•   2002 Butler Group: 70%
•   2002 Selling Power, CSO Forum: 69.3%
•   2005 AMR Research: 18%
•   2006 AMR Research: 31% Failure = not going live
•   2007 AMR Research: 29%
•   2007 Economist Intelligence Unit: 56%
•   2009 Forrester Research: 47%
    Source: http://blogs.zdnet.com/projectfailures/?p=4967


                         In most cases:
           Failure in CRM = not meeting expectations
                           Einat Shimoni’s work Copyright 2010 @STKI
                           Do not remove source or attribution from any graphic or portion of graphic         51
ERP



        ERP
  Main Theme 2010:
Operational efficiency – ERP 1
           ERP 2
           ERP 3


      Einat Shimoni’s work Copyright 2010 @STKI
      Do not remove source or attribution from any graphic or portion of graphic         52
ERP Life Cycle                                                                                         ERP



                              Increase efficiency of
Basic modules                 ERP operations
                                                                                                 “smarter”
 HR, Logistics,
                                                                                                 processes
  Financials              Portals, BI, BPM
                                                             Advanced modules
      Stabilizing
      the system                                                                       “Core” modules
                                                              You are here
                  Upgrades                                                             Upgrades



ERP 1                                         ERP 2                                               ERP 3
                    Einat Shimoni’s work Copyright 2010 @STKI
                    Do not remove source or attribution from any graphic or portion of graphic               53
ERP
  ERP Maturity Model 2010                                                                                         Trends

Business Value
  Investment
to make money
                                                                                                                    IT+business
Cut costs, Increase                                            ERP 2
                                                                                                                    Project

   productivity                                                                                     ERP 3
                                                                                Budget                              Pure
                                                                               Planning              Mobile         Business
                                                     Operational                                       ERP          Project
                                                                               module
                                                     ERP Portals                                     services
Commodity IT
  Services                    ERP 1           BI on
                                                                                                                Size of figure =
                                             ERP data                                                           complexity/
                                                                                                                cost of project

  Investment
                                                                                      GRC
for regulations                                                                      modules


                          Using                      Implementing                                  Looking
                                                   Market Maturity
                      Einat Shimoni’s work Copyright 2010 @STKI
                      Do not remove source or attribution from any graphic or portion of graphic                             54
ERP ROI?                                                                                    ERP



Don’t expect ROI from ERP 1. It is an infrastructure
ROI comes from ERP 2&3 that are built on ERP 1 infrastructure

Organizations want to run their ERP Infrastructures (ERP 1) more
efficiently, and move on to ERP 2 and 3

“93% of ERP projects take longer than expected, 65% cost more
than expected, and 79% realize less than half of the expected
business benefits.” (Source: Panorama Consulting)




               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic         55
Improve ERP productivity                                                                     ERP


• Users keep complaining about ERP UI - too complex!
• Making applications more intuitive increases user productivity
  by an average of 7.25 percent. (Source: Nucleus Research)




                  Einat Shimoni’s work Copyright 2010 @STKI
                  Do not remove source or attribution from any graphic or portion of graphic         56
Simplifying access to ERP processes by                                                     ERP
user-friendly front ends

               Operational mobile environment




               Operational portal environments
            (Procurement portal, HR portal, Sales
                 portal, Supplier portal etc.)



           Enterprise Applications (ERP, CRM etc.,)
           HR module, Procurement module, sales
                          module…

              Einat Shimoni’s work Copyright 2010 @STKI
              Do not remove source or attribution from any graphic or portion of graphic         57
ERP Staffing ratios in Israel
Average size of Israeli ERP department:
 15 employees
Organizations that customized the least – had a
 better ratio !
Percent of ERP employees from entire IT
 department: 8-10% (ranged from 3%-45%)
Average ratio ERP staff / ERP users: 1: 52
Ratio abroad: 1:31 in multiple versions installations, 1:40 for
single version installation (Source: Computer Economics)

  The larger the installation – the better the Ratio
                 Einat Shimoni’s work Copyright 2010 @STKI
                 Do not remove source or attribution from any graphic or portion of graphic   58
ERP Packages & Integrators: Part 1
Package Israel Rep                                           Integrators                                  Delivery model
                                     ONE1UP, Advantech, Yael, Unitask, Motorola,
  Oracle
               Oracle Israel         Oracle consulting, Taldor (+FSIC), HP, Ernst &                          On-premise
  Apps
                                            Young, TATA (TCS Israel), Ness
                 Oracle            Unitask (Oracle Easy), Afek, Motorola, ONE1UP,
  Oracle       Accelerated         Advantech, E&Y, Yael, AKT (HR module), Taldor                             On-premise
                 Edition                              (+FSIC)
                                   Ness, IBM, Taldor, Advantech, Malam-Team, HP,
                                     TATA (TCS Israel), Accenture, Aman, SRL,
   SAP          SAP Israel                                                                                   On-premise
                                   Matrix, AKT (HR module), Xact, IGC (Financials
                                                  modules), S.D.M
SAP All-in-                           Taldor, Advantech, Ness, Malam-Team, CBIT,
                SAP Israel                                                                                   On-premise
  One                                                    SAPLM
  SAP
                                       Xioma, Malam-Team, RELS, Complete,
Business        SAP Israel                                                                                   On-premise
                                     Menahel4U, Todan, BDO, Ziv systems, Corvet
  One
 E-Tafnit          Matrix                            Matrix, Alpha Consultants                               On-premise
   QAD              SIT                                   SIT, ManofIT, Tirosh                            On-premise, SaaS
  Lawson
               Intentia Israel                                 Intentia Israel                               On-premise
 (M3, S3)
                             Einat Shimoni’s work Copyright 2010 @STKI
                                                      Ashbal, Meidatech, FBC
                             Do not remove source or attribution from any graphic or portion of graphic   On-premise, SaaS59
 Priority         Ashbal
                                                  Afek, Tulip, RAAN, HP, IlitERP                           (w/Meida-Tech)
ERP Packages & Integrators: Part 2
    Package                  Israel Rep                                        Integrators               Delivery Model
                                                                    Matrix, Oregano, Malam-Team,
                              Microsoft Israel.
                                                                   Prodware, Tadiad, Maxoft, Taldor,
                               Localization &
Microsoft Dynamics AX                                              Pisga, Axperts, Michshuv, Ness,         On-premise
                         Distribution by mAXimum
                                                                       Aman & other partners in
                                ERP (Matrix)
                                                                             qualifications
     Aviv, MARS                       Aviv                                               Aviv              On-premise
     ONE ERP                        ONE1                                         ONE1, Anagal              On-premise
    KAV systems                       Kav                                          Kav, Ardom              On-premise
 FinPro, Logistic Pro               Almog                                              Almog               On-premise
                                                                                                           On-demand,
Gan Tochnot Heshev                   Aman                                               Aman
                                                                                                           SaaS-Israel
                                                                                                           On-demand,
 Comax (on demand)                  Comax
                                                                                                           SaaS-Israel
        Profit               Michshuv Group
        Bgate                        Bgate                                                               On-premise, SaaS
         IFS                        Teldan                                                                 On-premise
                                                                                                           On-premise,
ERP for municipalities           Automazia                                          Automazia
                                                                                                           SaaS-Israel
      Netsuite              Einat Shimoni’s work CopyrightIT Com, Edmiso
                                                           2010 @STKI                                         SaaS
                            Do not remove source or attribution from any graphic or portion of graphic                  60
    BPCS, Baan                      Matrix                           Matrix, Afek, IBM, Tulip (Baan)       On-premise
SMB ERP in Israel                                                                         ERP




On demand model is welcomed by SMBs
Increase in upgrades (and thus – maintenance
 contracts renewal) due to new tax laws that requires
 patch installations / upgrade versions
Continued verticalization




              Einat Shimoni’s work Copyright 2010 @STKI
              Do not remove source or attribution from any graphic or portion of graphic         61
ERP - Israeli Market Positioning 1Q2010

   Enterprise ERP                      Medium - Large ERP                                              SMB ERP
      >250 users                                    100-250 users                                      20-100 users




                                                                           Oracle                                      SAP
              Oracle SAP                            SAP                                                                 BO
                                                    AIO                                                         ONE1 Priority
                                                       ONE1 Priority                                            ERP
                                                       ERP                                      Oracle QAD Tafnit
                                                       QAD Tafnit
                                                                                                          Movex
                                                       Aviv                                                Kav
                                                  Movex                                                   Aviv

                                                                               Vendors to Watch:

                                                                      Microsoft Dynamics AX

                                            Market Presence
                   Einat Shimoni’s work Copyright 2010 @STKI
                   Do not remove source or attribution from any graphic or portion of graphic
                                                                                                This analysis should be used62
                                                                                                with its supporting documents
3rd party SAP complimentary tools (partial list) – Part 1
    Solution             Israel Rep.                                       Description
      EPIuse                   Ness                                    Selective data copies
      Zoption                  Ness                  Integrating financial functions with Office - excel

      Panaya                 Panaya                     Simulation and guidance for SAP upgrades
  Intellicorp – Live
                               Ness                           Impact analysis (for SAP upgrades)
      compare
  Object Manager               Ness                          Software configuration management

      OrgPlus                  Ness                                   Visual HR management

     Xpandion                  Ness                     Risk mng, behavioral analysis, license audit

    ARX Cosign                 Ness                                        Digital signature
 IXOS-OpenText for
                         Top Solutions                    SAP content management and archiving
       SAP
 Printboss - Consist     Consist, Ness                          Design/distribution of SAP forms

 MessageManager                Ness                                 Unified messaging for SAP

       SteerU                   SteerU
                       Einat Shimoni’s work Copyright 2010 @STKI         Online guidance/EPSS       for SAP
                       Do not remove source or attribution from any graphic or portion of graphic             63
     Innowera                  Ness                      Integration of SAP transactions with Excel
3rd party SAP complimentary tools (partial list) – Part 2

    Solution            Israel Rep.                                                    Description
    Item Field -
                               Aman                                      Data transformation for SAP
    Informatica
   Clicksoftware        Clicksoftware                                     SAP workforce optimization
 HR Load runner             HP Israel                              software performance testing tools
 HP Quality Center          HP Israel                                           automate QA testing
Cisco Data Privacy             Cisco                                     Data security on the network
     CA Wily                CA Israel                    Monitoring customer transactions in real time
 Security Weaver                Ness                                     GRC (Access control, SOD)


  List of global 3rd party tools for SAP optimization (Source - Ray Wang):
  http://bit.ly/6rSabt

                      Einat Shimoni’s work Copyright 2010 @STKI
                      Do not remove source or attribution from any graphic or portion of graphic        64
3rd party Oracle e-Business Suite
 complimentary products (partial list)
     Solution                  Israel Rep.                                                 Description
                              Oracle Israel
                                Partners:
 UPK (acquired by            SmartIT, John                         Tools to increase productivity, usability,
     Oracle)                  Bryce, Ness,                             deployment & content creation
                               Advantech,
                             ONE1UP, Telos
   OMM (Object                                                         Migration management and change
Migration Manager)                                                     management for Oracle e-business
    Print Director                  Unitask                                     Enhanced Oracle printing
   Dynamic Entity                                                      Data management and control tool
        AOA
                                       AOA                                    Travel management system
(Add-on Applications)


                        Einat Shimoni’s work Copyright 2010 @STKI
                        Do not remove source or attribution from any graphic or portion of graphic              65
ERP Consultants - Partial List
(Alphabetical order, not a ranking!)
 Accenture
 Bit-Plus
 Byon
 Deloitte Touche
 Ernst & Young
 HMS
 Meteor
 OIC
 Seker
 TCS Israel - Tata
 Tulip
 Several Independent advisors
               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic   66
Learning tools - trends                                                                     Enterprise
                                                                                             Applications



• LMS market changing in Israel. more options of tools
  today include best-of-breed solutions, ERP modules, open
  source (Moodle) and SaaS options
• Internal (employees) and external (customers) initiatives
  are commonly separated – different content, different
  tools and delivery methods
• Connecting learning with portals („learning portal‟) and
  other KM initiatives is becoming a best practice
• Learning is also happening in social media and
  collaboration, not just in formal courses. But social
  learning is a difficult new concept to adapt to
                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic             67
Learning tools – trends                                                                     Enterprise
                                                                                            Applications




• Organizations looking for new ways to manage
  learning processes:
  More “on the job” learning in real time (the user gets
   online guidance while performing tasks)
  Less frontal face-to-face courses (although this will
   continue for special cases and specific user groups –
   for example, upper management)
  Less manuals (“nobody reads them anyway”)
  More “E” in learning (but as a complementary tool)

               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic             68
Learning tools – partial list – Part 1
                                                                                                                 New
  Product               Rep                   Integrators                                 Category            customers
                                                                                                                (2009)
                                           SmartIT, John Bryce,                                               Bezeq, Delek,
                                           Ness, Advantech,                    Learning content generation,   Nice, Alladin,
UPK               Oracle Israel                                                                               Bank Leumi, 013,
                                           One1UP, Telos                       EPSS
                                                                                                              JEC, Supersol…

                                           John Bryce                          Video tutorials (increase      888, Clalit Health
Eyeview           Eyeview                                                                                     Services
                                                                               web customer conversion)
                                                                               Learning content generation,   Coca Cola,
Windimo           ONE1                     ONE1
                                                                               LMS                            Delek, Clal
                                           ONE1, Consist,
Moodle (open source)                                                           LMS
                                           Matrix, Kineo (+Elad)
SAP               SAP Israel               AKT                                 LMS
Oracle            Oracle Israel            AKT                                 LMS
Cornerstone       Amarel                   Amarel                              LMS and Talent Mng.            ECI
                                           Britanica, John
Britanica         Britanica                                                    LMS
                                           Bryce, AKT
Lio - Kryon       Kryon Systems,                                               Online Help: performing
                                       Or-Team, Ness
System            Or-Team, Einat Shimoni’s work Copyright 2010 @STKI
                           Ness                                                transaction for the user
                              Do not remove source or attribution from any graphic or portion of graphic                      69
SLK for SPS       Microsoft                                                    LMS elements
Learning tools – partial list – Part 2
                                                                                                            New
  Product               Rep                Integrators                              Category             customers
                                                                                                           (2009)
Saba              AKT                   AKT                               LMS                            Alvarion
EKP               Shamaym               Shamaym                           LMS
Question mark     AKT                   AKT                               Test Authoring software
                                                                          LCMS – Learning Content
Out Start         Malam-Team            Malam-Team
                                                                          Management System
Composica         Shamaym               Shamaym                           Learning content generation
Horizon Winba     Shamaym               Shamaym                           Virtual Classroom
SteerU            SteerU                                                  EPSS – online guidance
Ransys (Nemala)   Ransys                Ransys                            Effectiveness measurement
Composia          Matrix                                                  EPSS
E-Glue            Or-Team                                                 EPSS
                                        Yael, Advantech,
E-Tracker         Solan                                                   EPSS                           Colmobil
                                        Smart
Trainmate         Trainmate                                               Learning content generation
                            Einat Shimoni’s work Copyright 2010 @STKI
                                                                             Documentation and
Epiplex           SIT                   SIT
                            Do not remove source or attribution from any graphic or portion of graphic              70
                                                                          simulation
KM




Knowledge Management
  Main Theme 2010:
  The practical approach for ECM
   The social knowledge worker



      Einat Shimoni’s work Copyright 2010 @STKI
      Do not remove source or attribution from any graphic or portion of graphic        71
KM
What do organizations want to achieve?

 “To provide „chewed-up‟ information to the
  relevant process and the relevant user”
 “To create a culture of sharing”
 “The goal is not to manage knowledge, it is
  to manage results by using knowledge”


  Source: quotes from participants in STKI’s round table “using Web 2.0 for
  internal Knowledge Management”


                     Einat Shimoni’s work Copyright 2010 @STKI
                     Do not remove source or attribution from any graphic or portion of graphic        72
KM still has a bad reputation                                                                     KM
(Source: Bain & company report on Mng. tools)




                                                                                                Low
                                                                                            satisfaction
                                                                                                level




               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic                  73
KM
 Knowledge Mng. Maturity Model 2010                                                                                    Trends

Business Value
  Investment
to make money                                                                          Internal
                                                                                        Blogs
                                                                                                       Internal
                                                                                Internal                social           IT+business
Cut costs, Increase                                                              Wikis                networks           Project

   productivity
                                                                                                                         Pure
                                                                                                                         Business
                                                                                                                         Project
                                        ECM
Commodity IT          Gateway          “silos”                                                Ent.
                       portal                                                                Search
  Services                                     Archiving                                                             Size of figure =
                                                                                                                     complexity/
                                                                                                                     cost of project

  Investment                                                                                              Records
                                                                                                        management
for regulations

                             Using                      Implementing                                  Looking
                                                      Market Maturity
                         Einat Shimoni’s work Copyright 2010 @STKI
                         Do not remove source or attribution from any graphic or portion of graphic                               74
KM &
Generation Y employees                                                                    Web 2.0



The Digital Native
  (your “new” employee)




             Einat Shimoni’s work Copyright 2010 @STKI
             Do not remove source or attribution from any graphic or portion of graphic        75
Users from different age groups                                                  KM &
                                                                                Web 2.0
consume social media (but differently)




Source: Royal Pingdom’s study work Copyright 2010 @STKI network users
                      Einat Shimoni’s – ages of social
                    http://ow.ly/19cPt from any graphic or portion of graphic
                      Do not remove source or attribution                            76
KM &
Use of web 2.0 tools for knowledge mng.                                                            Web 2.0




Source: STKI round table
“using Web 2.0 for internal Knowledge Management”

                      Einat Shimoni’s work Copyright 2010 @STKI
                      Do not remove source or attribution from any graphic or portion of graphic        77
The biggest barriers –                                                                               KM &
                                                                                                    Web 2.0
not security concerns




  • Poor ROI measurement
  • Lack of top management support
  • Fear of contributing to an overflow of information
  • Hard to create the right organizational culture
  • Generation gaps (Generation X, Y, baby boomers)
Source: STKI round table “using Web 2.0 for internal Knowledge Management”

                       Einat Shimoni’s work Copyright 2010 @STKI
                       Do not remove source or attribution from any graphic or portion of graphic        78
Upcoming STKI round table




       Einat Shimoni’s work Copyright 2010 @STKI
       Do not remove source or attribution from any graphic or portion of graphic   79
KM &
Participation: (Not) for everyone                                                            Web 2.0




                                                                        Source: Forrester




          Einat Shimoni’s work Copyright 2010 @STKI                  Source: http://om.ly/Ioix
          Do not remove source or attribution from any graphic or portion of graphic              80
KM &
#1 Reviewer on Amazon:                                                                             Web 2.0




Source: http://om.ly/Ioix


                      Einat Shimoni’s work Copyright 2010 @STKI
                      Do not remove source or attribution from any graphic or portion of graphic        81
KM &
Web 2.0 policy: Don’t be so harsh                                                              Web 2.0


The strict approach to internal Web 2.0
  (“no discussion on restaurants/ travel/ anything other than job
  related issues”)is usually not successful
Most organizations told us that other than
 publicity or bad mouthing they will allow
 and encourage free discussions
Allowing employees (who are social by
 nature) to discuss non-job related issues
 provides a great guide on how to use the
 platform for knowledge sharing
                  Einat Shimoni’s work Copyright 2010 @STKI
                  Do not remove source or attribution from any graphic or portion of graphic        82
Enterprise 2.0 Social tools (Partial list)
                                                                                                         Integration
      Product                             Category                             Israeli Rep
                                                                                                          partners
  Chatter (Salesforce)              Cloud Collaboration                                                ONE1, Blat-Lapidot
  Elgg (open source)               Social networks tools
                                                                                                        Elad-Risotech,
                               Blogs, Wikis, RSS, Social                                              WebTech Innovation
IBM Quickr, connections                                                            IBM Israel
                                       networks                                                        & other IBM WS
                                                                                                           partners
                                                                                                      Kwizcom, Byon Bynet
                                                                                                      SW, Matrix, Top-Soft
   MOSS 2007/2010                      Wiki, blog, RSS                             Microsoft
                                                                                                         & other MOSS
                                                                                                            partners
Kwizcom Web 2.0 bundle             Wiki, Tagging, rating,
                                                                                    Kwizcom
    (MOSS addons)                          forum
Mediawiki (open source)                          Wiki                                                     Byon, Matrix
        Atlasian                                 Wiki                                  Elad
   Oracle (Beehive)                      Collaboration                                Oracle
                         Einat Shimoni’s work Copyright 2010 @STKI
      “Beshutaf”                      Community tools                                Consist
                         Do not remove source or attribution from any graphic or portion of graphic         Consist         83
Web 2.0 in the organization:                                                                KM &
                                                                                            Web 2.0
 what have we learned so far?
• Web 2.0 within the organization SHOULD be
  somewhat managed )can’t be completely bottom-up
  and chaotic)
• ROI? Almost impossible to show
   • Practical way is to “market” the benefits that were
     gained and measure usage
• Web 2.0 initiatives must accommodate different levels
  of participation
• Must be process-oriented

               Einat Shimoni’s work Copyright 2010 @STKI
               Do not remove source or attribution from any graphic or portion of graphic        84
ECM components                                                                                                      ECM




The “full-blown” ECM suite approach:
                       Digital                                               Web              Content
            Document                  Records              Email                                         Collab-   Workflow/
Archiving              Asset                                                Content          capturing
              Mngt.                    Mngt.               Mngt.                                         oration     BPM
                       Mngt.                                                 Mngt.             tools




New product features:
• Richer mobile interface
• Record management and DAM– increasing
• Sharepoint connectors
                          Einat Shimoni’s work Copyright 2010 @STKI
                          Do not remove source or attribution from any graphic or portion of graphic                      85
ECM lifecycle



                Storage &
  Content                                                           Distrib-                    Collab-
                manage-                  Retrieval                                                          Archiving
  Creation                                                           ution                      oration
                  ment




 Scanning;   Doc. Management; Search;                             Portals;                  Sharing &       Archiving;
 OCR;        DAM - Digital Assets ; Taxonomies                    Apps integ. as            Collaborating   Records
 E-forms     DRM - Digital rights;                                front ends;               Documents       management
             Security;                                            Imaging;                  Document
             metadata                                             BPM, WF                   workspaces
                       Einat Shimoni’s work Copyright 2010 @STKI
                       Do not remove source or attribution from any graphic or portion of graphic                        86
ECM “Front stage” versus                                                                     ECM
ECM “back stage”

• 2 Tiers in ECM are starting to appear:
   • MOSS in the Front
   • High-end ECM in the back:
     •   Matrix: “ECM for MCE” concept
     •   IFN’s “SPS connector”
     •   Top solutions' Seeunity (MOSS – Open Text/ Documentum)
     •   Documentum MOSS connection




                Einat Shimoni’s work Copyright 2010 @STKI
                Do not remove source or attribution from any graphic or portion of graphic         87
Internal Enterprise Content Management:
  Providers in Israel (doesn’t include WCM)
              Product                                       Israeli Rep.                                  Integrators
                                                                 IBM Israel
             IBM – FileNet                                                                                   Yael-IFN
                                                                  Yael-IFN
DriveU, Contex, Qualidocs (Livelink), SPS
                                                                  Yael-IFN                                   Yael-IFN
         connector, ICC, CMOD
          EMC - Documentum                                      EMC, Ness                                    Ness, Llxa
         Interwoven (Autonomy)                                      Xioma                                     Xioma
       Open Text – Livelink ECM;
      IXOS-OT for SAP; Seeunity;
                                                              Top Solutions                                Top Solutions
        Acadre (3rd party for OT);
       Wertheim (add-ons for OT)
                 MOSS                                            Microsoft                              Many ISVs… Top-Soft
            Oracle (Stellent)                                  Oracle Israel                               Malam-Team
     Tower - Trim (acquired by HP)                                    HP                                    HP, MindU
               Sharedocs                                            ELAD                                       ELAD
                                                                                                   Omnisys, Matan, Business
               DocMaster                                          Omnisys
                                                                                                          Solutions
                  D2K                                               Matrix                                     Matrix
                 Otzar     Einat Shimoni’s work Copyright 2010 @STKIAman                                       Otzar
                           Do not remove source or attribution from any graphic or portion of graphic                          88
              Ada system                                             Artis                         Artis, Taldor, Malam-Team
Enterprise Content Management
                    (ECM) Products in Israel 1Q2010


                                                                                               MOSS/MSFT-
                                                                                              based Solutions
                                                                   Documentum
Local Support




                                                                                                  FileNet
                                                          Open Text                                                      High-End

                                                      Sharedocs
                                                                                                                         Mid-tier
                                Interwoven
                                                                                                                         Worldwide
                                                               Otzar             Artis                                   Leader
    Vendors to Watch:
            Oracle (Stellent)                                                    This analysis should be used with its
                                                                                 supporting documents
        HP (Tower softw.)
                                               Market Presence
                                   Einat Shimoni’s work Copyright 2010 @STKI
                                   Do not remove source or attribution from any graphic or portion of graphic                       89
Special Purpose KM Apps:
 Productivity Management Applications
   Representing/
                              Product                                            Examples of Apps
Developing Company
   Top Solutions,                                             Action Items/Decisions management
                           ActionBase
    Actionbase                                                ‫מעקב אחר משימות, דיונים, החלטות ונהלים‬
                                                                    Quality management tools -
  ONE1, Matarot                   QM7
                                                               ‫מעקב אחר משימות, דיונים, החלטות ונהלים‬
   Malam-Team,
       KCS                    Generica                           Objects Management, Regulations
 (Byon – partners)
                                                           ,‫ניהול מסמכים, מעקב אחר משימות, פניות ציבור‬
       Elad                 Sharedocs                          ‫מודול ועדות, ניהול חוזים, נהלים, סריקה‬
                                                                    outlook extender ,‫וארכיונים‬
                                                          ‫ניהול לשכה, חוזרים ונהלים, ניהול תיק עובד, ניהול‬
      Matrix                  D2K-Pro
                                                                         ‫התקשרויות וחוזים‬
      Tmura               Decision-Pro                                      Decisions management
       Kotev                 Web Nest
                     Einat Shimoni’s work Copyright 2010 @STKI
                                                                ‫ניהול מסמכים וידע, ניהול פרויקטים, ניהול‬
                     Do not remove source or attribution from any graphic or portion of graphic            90
     Omnisys                DocMaster
                                                                             ‫משימות וישיבות‬
Special Purpose KM Apps:
Information Centers Management
    Company                       Product                                       Examples of Apps
       Olive                  Olive Software                        E-Publishing, Content Intelligence
   Malam-Team                          Kana                                          KnowledgeBase
   Blue Phoneix,
   Top solutions –            DSKnowledge                                            KnowledgeBase
      partner
       Mckit                       Linkware                                          KnowledgeBase
                             Service Cloud’s
    Salesforce                KM (based on                                           KnowledgeBase
                               acquisition)
   IT Navigator                      Knova                                           KnowledgeBase
     Business
                                    Talisma                                          Knowledgebase
     Solutions
                                                                  Management of Archives/ Libraries/
       IDEA                            IDEA
                                                                          info Centers
                                                                  Management of Archives/ Libraries/
      Exlibris                       Exlibris
                     Einat Shimoni’s work Copyright 2010 @STKI            info Centers
                     Do not remove source or attribution from any graphic or portion of graphic          91
       ROM                           TipTop                                              ‫הפקת לקחים‬
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends
2010 STKI Summit Enterprise Applications, BI and KM Trends

Más contenido relacionado

Similar a 2010 STKI Summit Enterprise Applications, BI and KM Trends

Knowledge management 2017
Knowledge management 2017Knowledge management 2017
Knowledge management 2017Liatsafir
 
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012Einat Shimoni
 
Galit fein product positioning
Galit fein product positioningGalit fein product positioning
Galit fein product positioningGalit Fein
 
Customer experience management and Knowledge Management
Customer experience management and Knowledge ManagementCustomer experience management and Knowledge Management
Customer experience management and Knowledge ManagementEinat Shimoni
 
Enterprise Applications, Analytics and Knowledge Management Trends 2013
Enterprise Applications, Analytics and Knowledge Management Trends 2013Enterprise Applications, Analytics and Knowledge Management Trends 2013
Enterprise Applications, Analytics and Knowledge Management Trends 2013Einat Shimoni
 
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trends
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trendsSTKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trends
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trendsPini Cohen
 
2011 Enterprise Applications Trends
2011 Enterprise Applications Trends2011 Enterprise Applications Trends
2011 Enterprise Applications TrendsEinat Shimoni
 
Israel IT trends and positioning in sourcing, mobility and office of the CIO
Israel IT  trends and positioning in sourcing, mobility and office of the CIOIsrael IT  trends and positioning in sourcing, mobility and office of the CIO
Israel IT trends and positioning in sourcing, mobility and office of the CIODr. Jimmy Schwarzkopf
 
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...Einat Shimoni
 
STKI Israeli Market Study 2023 version 2
STKI Israeli Market Study 2023 version 2 STKI Israeli Market Study 2023 version 2
STKI Israeli Market Study 2023 version 2 Dr. Jimmy Schwarzkopf
 
Collaboration and The Human Factor - Reut 2022.pdf
Collaboration and The Human Factor - Reut 2022.pdfCollaboration and The Human Factor - Reut 2022.pdf
Collaboration and The Human Factor - Reut 2022.pdfDr. Jimmy Schwarzkopf
 
infra 2015 delivery
infra 2015  deliveryinfra 2015  delivery
infra 2015 deliveryAriel Evans
 
The Evolution of Analytics in Organizations
The Evolution of Analytics in OrganizationsThe Evolution of Analytics in Organizations
The Evolution of Analytics in OrganizationsEinat Shimoni
 
Next generation applications
Next generation applicationsNext generation applications
Next generation applicationsInbalraanan
 
Taldor data quality einat shimoni - stki
Taldor data quality   einat shimoni - stkiTaldor data quality   einat shimoni - stki
Taldor data quality einat shimoni - stkiTaldor Group
 
For netapp haifa 2012 v3
For netapp haifa 2012 v3For netapp haifa 2012 v3
For netapp haifa 2012 v3Pini Cohen
 
STKI IT Market Study 2019 version 2
STKI IT Market Study 2019 version 2 STKI IT Market Study 2019 version 2
STKI IT Market Study 2019 version 2 Dr. Jimmy Schwarzkopf
 
Sigal summit 2014 final
Sigal summit 2014 finalSigal summit 2014 final
Sigal summit 2014 finalAriel Evans
 

Similar a 2010 STKI Summit Enterprise Applications, BI and KM Trends (20)

Knowledge management 2017
Knowledge management 2017Knowledge management 2017
Knowledge management 2017
 
Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012Enterprise applications, Web & Analytics trends 2012
Enterprise applications, Web & Analytics trends 2012
 
Galit fein product positioning
Galit fein product positioningGalit fein product positioning
Galit fein product positioning
 
Customer experience management and Knowledge Management
Customer experience management and Knowledge ManagementCustomer experience management and Knowledge Management
Customer experience management and Knowledge Management
 
Enterprise Applications, Analytics and Knowledge Management Trends 2013
Enterprise Applications, Analytics and Knowledge Management Trends 2013Enterprise Applications, Analytics and Knowledge Management Trends 2013
Enterprise Applications, Analytics and Knowledge Management Trends 2013
 
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trends
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trendsSTKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trends
STKI Summit 2014 Infra Trends - How CIO Deliver - complete infra trends
 
2011 Enterprise Applications Trends
2011 Enterprise Applications Trends2011 Enterprise Applications Trends
2011 Enterprise Applications Trends
 
Israel IT trends and positioning in sourcing, mobility and office of the CIO
Israel IT  trends and positioning in sourcing, mobility and office of the CIOIsrael IT  trends and positioning in sourcing, mobility and office of the CIO
Israel IT trends and positioning in sourcing, mobility and office of the CIO
 
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...
Enterprise Applications, Analytics and Knowledge Products Positionings in Isr...
 
STKI Israeli Market Study 2023
STKI Israeli Market Study 2023 STKI Israeli Market Study 2023
STKI Israeli Market Study 2023
 
STKI Israeli Market Study 2023 version 2
STKI Israeli Market Study 2023 version 2 STKI Israeli Market Study 2023 version 2
STKI Israeli Market Study 2023 version 2
 
Collaboration and The Human Factor - Reut 2022.pdf
Collaboration and The Human Factor - Reut 2022.pdfCollaboration and The Human Factor - Reut 2022.pdf
Collaboration and The Human Factor - Reut 2022.pdf
 
infra 2015 delivery
infra 2015  deliveryinfra 2015  delivery
infra 2015 delivery
 
The Evolution of Analytics in Organizations
The Evolution of Analytics in OrganizationsThe Evolution of Analytics in Organizations
The Evolution of Analytics in Organizations
 
Next generation applications
Next generation applicationsNext generation applications
Next generation applications
 
Taldor data quality einat shimoni - stki
Taldor data quality   einat shimoni - stkiTaldor data quality   einat shimoni - stki
Taldor data quality einat shimoni - stki
 
Mdm 2009 trends
Mdm 2009 trendsMdm 2009 trends
Mdm 2009 trends
 
For netapp haifa 2012 v3
For netapp haifa 2012 v3For netapp haifa 2012 v3
For netapp haifa 2012 v3
 
STKI IT Market Study 2019 version 2
STKI IT Market Study 2019 version 2 STKI IT Market Study 2019 version 2
STKI IT Market Study 2019 version 2
 
Sigal summit 2014 final
Sigal summit 2014 finalSigal summit 2014 final
Sigal summit 2014 final
 

Último

VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXTarek Kalaji
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Brian Pichman
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDELiveplex
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URLRuncy Oommen
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfJamie (Taka) Wang
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 

Último (20)

VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBX
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDEADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
ADOPTING WEB 3 FOR YOUR BUSINESS: A STEP-BY-STEP GUIDE
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
Designing A Time bound resource download URL
Designing A Time bound resource download URLDesigning A Time bound resource download URL
Designing A Time bound resource download URL
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
activity_diagram_combine_v4_20190827.pdfactivity_diagram_combine_v4_20190827.pdf
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 

2010 STKI Summit Enterprise Applications, BI and KM Trends

  • 1. STKI Summit 2010 Enterprise Applications, BI & KM Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies www.einatstki.blogspot.com
  • 2. Agenda General trends – enterprise applications CRM ERP Knowledge Management and Enterprise 2.0 Business Intelligence & MDM BPM Enterprise Portals Web and mobile Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 2
  • 3. General 2010: A year of recovery Trends SaaS Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 3
  • 4. General M&As increase complexity Trends If you think the rate of M&A is increasing in enterprise applications - you are right Source: Updata Advisors http://www.updataadvisors.com/Advisors_Newsletters/IT_Services/ itma_outlook_jan2010.asp#security Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 4
  • 5. General Simplicity is king Trends • Complex implementations lead to complex upgrades -> a disconnect with the vendors roadmap • Simplifying interfaces – putting a portal “wrap” on top of apps • Exposing mobile services • Applications anytime, anywhere Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 5
  • 6. General General applications trends Trends • CIOs more receptive to alternative application delivery models (purpose is to allow simpler, more accessible, cheaper apps) – SaaS, offshore OS, Open Source software, BPO • Role of and value IT is also changing (“application & infrastructure already pre-configured. This enables me to talk more business and provide more value”)  IT will become more data-centric, will deal with analytics, data “services” (Accenture) • We will see more shared application services • Application portfolio rationalization can yield reduction of 10-50% maintenance and software costs (PWC) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 6
  • 7. General How do you deliver application services? Trends On-premise Off-premise Application service Desktop App. Portal Mobile Each application ‘delivery channel’ has different features Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 7
  • 8. General SaaS global trends Trends • SaaS sweet spot: ‘on the edges’ – niche areas • Today 2.5% of apps delivered in SaaS, will reach 8.5% in 3 years. SFA and web conferencing used by 65% (Goldman Sachs) • ~45% lower TCO (IDC & Yankee Group) • Increase in mobile web /smartphones created more demand for anytime, anywhere SW Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 8
  • 9. General SaaS in Israel – State of the market Trends SaaS is conceptually more accepted in Israel but there are still barriers: Concerns with legacy integration Local support – Rep, Hebrew, integrators Not enough clarity regarding regulations compliance Some security concerns Hottest SaaS areas in Israel: CRM Next projects after CRM: HR-oriented processes (Incentives, travel & expense management, training), and commodity-type processes (e-mail) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 9
  • 10. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends Are you using SaaS? Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 10
  • 11. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends What is your organizations' SaaS policy? Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 11
  • 12. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends SaaS Applications used: Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 12
  • 13. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends Planned SaaS Applications: Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 13
  • 14. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 14
  • 15. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends Reasons for SaaS adoption: Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 15
  • 16. IGT, Israel SaaS Center & STKI SaaS survey General (>500 employees): Trends Reasons not to adopt SaaS: Source: SaaS survey – by IGT, Israel SaaS center & STKI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 16
  • 17. General SaaS drivers in Israel– Part 1: Trends  Cost issues (reduce overhead costs, pay only for what you need)  Less “head ache” regarding technical issues (load balancing etc.) and operational issues (scheduled maintenance & upgrades)  More dialogue with the user (“users can see the application very quickly – no gaps in expectations”) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 17
  • 18. General SaaS drivers in Israel – Part 2: Trends  CIOs are looking for more simplicity, SaaS is a good excuse to say to users: “this is the package, no code customizations!”  Fast implementation time: 3 weeks – 2 months  High satisfaction level (orgs. that Implemented a SaaS application planning to continue for other areas)  Keeping in-line with package improvements is a big advantage Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 18
  • 19. Some examples of new SaaS players General Trends in Israel (and their representatives):  Successfactors (AKT- Israeli partner) – Employee performance management  Cornerstone (Amarel- Israeli partner) - Talent Mng.  Callidus (Advantech- Israeli partner) – Sales performance mng./ Incentives management  “The Israel SaaS Center” – for SaaS services  Microsoft – BPOS (productivity in the cloud)  Webox – for Microsoft solutions Integrators will represent/ support more SaaS solutions. Traditional vendors will offer SaaS model in almost every area – BPM, ECM, ERP… Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 19
  • 20. General SaaS internal checklist Trends  Is the process in our company quite “generic” and similar to the process in other companies?  Is the application relatively small?  Is it covering a specific niche?  Is it relatively separated (doesn’t require intense integration with more than 2 applications)?  Will it be accesses from various geographical locations? If most answers are “yes” and there are no regulatory conflicts, SaaS should be Examined alongside other solutions Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 20
  • 21. SaaS external checklist: General Trends What to check with your SaaS provider? Part 1  The vendor should comply with SAS70 (Statement on Auditing standard)  Define SLA level (9x.x%) with vendor  Data center location (recommended: several geographical datacenters with mirrored servers for redundancy)  Local support – integration, training  Hebrew (problematic issue!)  Compliance with local regulations (Still not clear in Israel)  Carefully define the process in case of “divorce” Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 21
  • 22. SaaS external checklist: General Trends What to check with your SaaS provider? Part 2  If needed, add a clause - SaaS vendor will pass data to escrow company  Craft your own data backup plan  Check the possible level of customization – is it enough?  How much “heads-up” time will be given for scheduled maintenance?  QoS and performance SLA  Which BI/dashboard services are embedded?  Price (per user/ month) usually depends on # of users and time commitment Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 22
  • 23. General SaaS: It’s not all sweet! Trends • 100 minute downtime for Gmail on Sept1 due to server maintenance • 15 hours “Workday” service outage Sept24 • “LucidEra” (SaaS BI player) went out of business • Implementing many SaaS apps will create a new kind of “spaghetti” architecture that the IT will need to manage (creation of a new problem) Organizations need to determine accountability And not leave it all up to the vendor Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 23
  • 24. Traditional application vendors General Trends realized they can’t stop this train • Oracle: CRM on Demand, Beehive (Collab.) • SAP acquired several SaaS companies Business by Design for mid-sized companies (expected globally mid2010) • Microsoft – BPOS: Exchange, Office, Sharepoint  Single management environment for on-premise and off- premise (move email boxes around) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 24
  • 25. General Different cloud application models Trends • Public cloud • Private cloud – will increase in 2010 due to user demand (most of them will be delivered in “Cloud Appliances / industry in a box” model) • Hybrid cloud (Private & Public and ability to move between them) • Cloud “add-ons” – services around cloud to solve cloud problems Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 25
  • 26. General Cloud computing delivery models: Trends Enterprise Traditional Public Clouds Enterprise Private Cloud IT Hybrid Cloud Private Cloud Text here Your Hybrid Cloud Public Cloud Text here Your IT activities/functions are provided “as Internal and external IT activities/functions are provided a service,” over an intranet, within the service delivery “as a service,” over the Internet enterprise and behind the firewall methods are integrated, • Key features: • Key features include: with activities/functions – Scalability – Scalability allocated to based on security requirements, – Automatic/rapid provisioning – Automatic/rapid provisioning criticality, architecture – Standardized offerings – Chargeback ability and other established – Consumption-based pricing. – Widespread virtualization policies. – Multi-tenancy Source: IBM Market Insights, Cloud Computing Research, July 2009. Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 26
  • 27. General Open Source Applications Trends • The use of open source in enterprise applications is still rare in Israeli enterprises. Will increase also as part of SaaS • Main market setback: large Sis aren’t suggesting open source options in RFPs (some enterprises claim they would consider Open source if it will be supported by a large SI) • Concern regarding legal aspects of use • But interest increased in specific mature OS application areas during 2009:  WCM  Business Intelligence  Web 2.0 (Wikis, blogs)  LMS Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 27
  • 28. CRM CRM Main Theme 2010: Social customer CRM 2.0 Multi Channel Multi Interactions Channel Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 28
  • 29. CRM recommendations CRM • Companies are not really ‘enjoying’ their CRM roadmap and new features – major problem! Many organizations have heavily customized their CRM apps, they fear complex upgrades and have ‘lost touch’ with the package roadmap Keep customizations to a minimum Create a real partnership with your CRM vendor or with a knowledgeable consultant Grow with the packages (roadmaps reflect trends) Don’t be afraid to adopt innovative features and to expand to more channels Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 29
  • 30. CRM CRM Maturity Model 2010 Trends Business Value Investment Social CRM Real time Offer to make money Multi manag, Analytical Channel CRM IT+business CRM Customer Data Cut costs, Increase Integration Project productivity EPSS/ (CDI) unified Pure Business Operational agent UI Project CRM Commodity IT Services Size of figure = complexity/ cost of project Investment for regulations Using Implementing Looking Market Maturity Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 30
  • 31. CRM new trends 2010 CRM • Loyalty  Examples of Israeli players: Gilon-Synergy (Upsite), Siebel Loyalty product, SAP Loyalty product • Social analysis*  Examples of Israeli players: SAS (+Teragram for sentiment analysis), IBM-SPSS, SAP (Inxight, sentiment analysis), Focalinfo, KXEN, Tibco (Insightful), many “startup” companies • Customer-facing presentation layer  E-glue, Composia etc. * Post on social media analysis: http://einatstki.blogspot.com/2009/07/sentiment-analysis.html Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 31
  • 32. Today’s (and tomorrow’s) customer: CRM Digital, mobile, social Trusts work of mouth marketing Reads and creates product Maintains a social network reviews Shops on-line Uses Twitter to complain about a brand Owns a smartphone Expects a better customer experience Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 32
  • 33. This is what your marketing manager CRM and Marketing has to deal with Source: Shimoni’s sourceCopyright 2010from any graphic or portion of graphic Einat WordFrame @STKI Do not remove work or attribution 33
  • 34. Why you should stop ignoring social Social CRM networks in your CRM projects  68% of B2C companies in North America say they have acquired customers from Facebook (Source: E-Marketer)  73% of surveyed consumers have posted a product or brand review (Source: RazorFish)  26% of consumers followed a brand on Twitter (44% of them for deals) (Source: RazorFish) It can really make a difference. Consumers who digitally engage with brands turn from passive to active advocates Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 34
  • 35. Real time customer service: Social “Best Buy” technical advice CRM Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 35
  • 36. The “new” CRM is about managing Social CRM communities & influencers CRM 1.0 CRM 2.0 Managing individual customers Managing influencers and ‘tribes’ Your Text here Your Text here Customer A Customer Customer B C Focus on transactions Focus on interactions Social listening tied back to CRM to identify Influencers and respond Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 36
  • 37. Example: Social media & Pursway (Identify influencers) BI Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 37
  • 38. We will present data on products and integrators: Explanations on Slides List of Packages and Integrators Rep in Sometimes we specify: Package Integrators Israel Delivery model Vendor A Company 1 Integrator a, Integrator b On-premise Integrator a, Integrator b, Vendor B Company 2 SaaS Integrator c SaaS Vendor C Company 3 Integrator a On-premise  Lists only include vendors that are represented in Israel  The location within the lists is random  Lists might not include all players Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 38
  • 39. We will present data on products and integrators: Explanations STKI Israeli Positioning on Slides • Not a technological positioning, refers only to Israeli market • Represents current Israeli market and not our recommendation •Focused on enterprise market (not SMB) Vendor A  Market Presence (X) Vendor B  Market share - existing and new sales (more emphasis) Local Support  Mind share (how user organizations rate vendors)  Local Support (Y) – is influenced by (X) Worldwide Leader  Experience & technical knowledge, localization, support, number and kind of integrators  Worldwide leaders marked, based on global positioning  Vendors to watch: Are only just entering Israeli market Vendors to Watch: so can’t be positioned but should be watched Vendor C Market Presence Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 39
  • 40. We will present data on products and integrators: Explanations Selected Wins 2009-1Q2010 on Slides  Package X: Company 1 (Integrator), Company 2 (Integrator)  Package Y: Company 3 (Integrator), Company 4 (Integrator)  These slides contain examples of selected wins during 2009 and Q12010 (decision and purchase of certain products, not necessarily ongoing projects)  The lists are only partial and don‟t include all wins of all vendors during this period Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 40
  • 41. CRM Packages & Integrators in Israel: Package Rep in Israel Integrators Delivery model Oracle Israel, Taldor, IBM, BeyondIT, Exscientia, Oracle – Siebel Gilon–analytical apps, TATA-TCS Israel, On Premise Taldor IT Navigator, Yael Oracle SCOD: Siebel Enterprise Oracle Israel Taldor, ManofIT, Axcentia , Yael SaaS on-Demand Yael, Malam-Team, ONE1UP, Oracle, Oracle e-Business CRM Oracle Israel On Premise HP, Advantech Oracle Israel, Oracle - Peoplesoft Matrix On Premise Matrix SAP CRM SAP Israel Ness, Taldor, Advantech On Premise Amdocs (Clarify) Amdocs Amdocs On Premise 20 Partners, including: Matrix-Effect, On Premise; Microsoft Dynamics Microsoft Advantech, SIT, Malam-Team, Netwise, Hosted by partners; CRM Aman ,Elad…. SaaS - abroad Pivotal ONE1 ONE1 On Premise Mid Tier Salesforce.com ONE1, Blat-Lapidot SaaS MEGA Center Yael Yael On Premise Onyx (Consona) IT Navigator IT Navigator On Premise Netsuite IT Com, Edmiso SaaS MyBusiness MyBusiness MyBusiness SaaS Einat Shimoni’s work Copyright 2010 @STKI Cemax Cemax Cemax On Premise Do not remove source or attribution from any graphic or portion of graphic 41 SugarCRM Open source, SaaS
  • 42. Microsoft dynamics-Based CRM Solutions - Part 1 Company Solution E-Drive (Car Market) Capital Market: “Optimi” Advisor Platform (‫(יועצי השקעות‬ )‫פניות ציבור (מענה לחוק חופש המידע‬ High Tech Solution Service Desk Effect (Matrix) ‫פתרון לניהול גביה והליכים משפטיים‬ Infrastructures: configuration mng, dashboard, self service, CDI, XRM IT Help Desk Contact center - moked Analytical Dynamic CRM Appointment coordination + mobile interface AtoZ: ‫ניהול פניות / מוקד‬ Netwise (+ Michshuv BtoZ: ‫ניהול מוקדי בקרה מרכזיים‬ as marketing partner) ItoZ: ‫ניהול מוקדי‬IT MtoZ: ‫ניהול מוקדי פניות מוניציפאליים‬ Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 42 Netwise Proactive Analytical CRM solution
  • 43. Microsoft dynamics-Based CRM Solutions - Part 2 Company Solution CRM for security org./departments HRM – Healthcare CRM, hospital risk management DRM – Donors relationship management IT Help Desk Academy – Alumni, Student, scholarship grant mng, training courses Contact Center Malam-Team Retail CRM VC – Venture capital CRM Partner Relationship Management Billing Financial services and Retail banking HR management solution Citizen relationship management Vehicle Fleet management Almog Einat Shimoni’s work Copyright 2010 @STKI SMS distribution Do not remove source or attribution from any graphic or portion of graphic 43 Pricelists update
  • 44. Microsoft dynamics-Based CRM Solutions - Part 3 Company Solution Contribution System Donors CRM Conferences and training SIT Members club CRM for High-Tech sector Customer Service Portal Broad Digital Billing, Rating, Account Receivables Highview BI for Microsoft Dynamics Capital Market ‫ניהול פניות ציבור‬ Advantech Surveys module MOSS and CRM integration BI for CRM Agile HR companies’ operations and clients Eyron Election campaign management Generica (+ONE1 as Einat Shimoni’s work Copyright 2010 @STKI marketing Capital Market operational system Do not remove source or attribution from any graphic or portion of graphic 44 partner)
  • 45. CRM-Related Applications: Developing/ Solution Description Representing Company Callidus Performance and Incentives mng Advantech Incentives Pro Enterprise Incentives Management Incentives, Matrix-partner Kana Collaborative CRM Malam-Team Blue Phoenix, Top DSKnowledge Service Center Knowledgebase solutions – partner nGenera Collaborative CRM Business Solutions Brain-i Knowledgebase for service agents Matrix collaborative CRM, KM for contact Knova (Consona) IT Navigator centers Siebel - Social CRM Social tools for CRM Oracle - Siebel Salesforce Chatter, Collaboration, knowledgebase, ONE1, Blat-Lapidot Knowledgebase, Ideas customer-centric innovation website Cemax Feedback Mng, Complaints Mng. Cemax Einat Shimoni’s work Copyright 2010 @STKI *Doesn’t include Contact Center/telephony tools any graphic or portion of graphic Do not remove source or attribution from 45
  • 46. Multi Channel / Self Service applications Product Name Description Israeli Representative Lyris Email marketing Neolane Multichannel marketing Netwise Self service apps Self Service Kiosks Kana Collaborative CRM, interaction mng. Malam-Team iPoint video chat Matrix nGenera – CIM Collaborative CRM Business Solutions Megacenter Mail Managing channels (SMS, Fax, email) Yael Software Server (MCMS) eBilling + eService + Self Service Oracle (part of Siebel suite) eCommerce Mail-IT Marketing messages management Matrix Cellesense Text and web automated self service Netwise – Integration partner AMS Billminer (EBPP), self care Lognet Admail Email marketing One1 Impactia (e-Wave) Email marketing E-Wave Magento Open Source eCommerce Consist – impl. OpenX Open Source advertising tools Consist – impl. FormIT Customer messaged distribution Aman Eyeview Increasing online customer conversion w/video Einat Shimoni’s work Copyright 2010 @STKI John Bryce Do not remove source or attribution from any graphic or portion of graphic 46 Telemessage Multi Channel Messaging Telemessage
  • 47. Mobile Solutions / Platforms – Partial list Israeli Product Name Description Representative Cellerium Client-side mobile applications Netwise Transforming web content into mobile Mintmark Netwise web content SMSwise SMS channel Netwise MMIS (Matrix mobile info. Platform for mobile solutions Matrix Server) Bank2go, Ultra Credit, Mobile solutions developed on MMIS Matrix Calldinator Fiserv Money Mobile banking, mobile wallet Matrix MAMA Interactive Information System One1 Mobile Transforming web/app content into MobileAware One1Mobile mobile web content Sybase Mobile Banking 365 Mobile banking Ness Sybase Paybox Mobile payments Ness Integrating enterprise applications with Sybase Unwired platform Ness mobile devices Einat Shimoni’s work Copyright 2010 @STKI mEnterprise Services, not remove source or attribution from anyservices, Mobile Do Enterprise Mobile graphic or portion of graphic 47 Ideomobile mHealth, mBanking Health, Mobile Banking solutions
  • 48. CRM - Israeli Market Positioning 1Q2010 Siebel Microsoft Peoplesoft Local Support SAP Salesforce Pivotal Worldwide MEGACenter Leader Onyx Cemax Vendors to Watch: NetSuite (on-demand) This analysis should be used with its supporting documents SugarCRM (open source) Market Presence Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 48
  • 49. CRM Consultants in Israel - Partial List (Alphabetical order, not a ranking)  Accenture  Alternative  Aman  BI-Pro  Deloitte Touche: Strategy, business case  Gilon - Synergy: Campaign Management, Analytical CRM, Social Networks  IT solutions  Luria  Meteor  Sensecom: Contact Centers  TCS Israel - Tata  Several other independent advisors Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 49
  • 50. Campaign Management Package Vendors in Israel Product Name Israeli Rep. Integrators Unica Gstat IBM, Gilon Chordiant IBM SAS Mia Computers Gilon Teradata Analytic CRM Mittwoch Mittwoch, Gilon Siebel RTD (Real time offer Gilon, other potential Oracle Israel management) Siebel partners SAP RTOM (Real time offer Potential - SAP SAP Israel management) partners Neolane Netwise Netwise MEGACenter Marketing Module Yael Yael Other CRM Vendos include marketing modules Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 50
  • 51. Don’t be fooled by failure rates CRM It all depends how you define failure • 2001 Gartner Group: 50% • 2002 Butler Group: 70% • 2002 Selling Power, CSO Forum: 69.3% • 2005 AMR Research: 18% • 2006 AMR Research: 31% Failure = not going live • 2007 AMR Research: 29% • 2007 Economist Intelligence Unit: 56% • 2009 Forrester Research: 47% Source: http://blogs.zdnet.com/projectfailures/?p=4967 In most cases: Failure in CRM = not meeting expectations Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 51
  • 52. ERP ERP Main Theme 2010: Operational efficiency – ERP 1 ERP 2 ERP 3 Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 52
  • 53. ERP Life Cycle ERP Increase efficiency of Basic modules ERP operations “smarter” HR, Logistics, processes Financials Portals, BI, BPM Advanced modules Stabilizing the system “Core” modules You are here Upgrades Upgrades ERP 1 ERP 2 ERP 3 Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 53
  • 54. ERP ERP Maturity Model 2010 Trends Business Value Investment to make money IT+business Cut costs, Increase ERP 2 Project productivity ERP 3 Budget Pure Planning Mobile Business Operational ERP Project module ERP Portals services Commodity IT Services ERP 1 BI on Size of figure = ERP data complexity/ cost of project Investment GRC for regulations modules Using Implementing Looking Market Maturity Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 54
  • 55. ERP ROI? ERP Don’t expect ROI from ERP 1. It is an infrastructure ROI comes from ERP 2&3 that are built on ERP 1 infrastructure Organizations want to run their ERP Infrastructures (ERP 1) more efficiently, and move on to ERP 2 and 3 “93% of ERP projects take longer than expected, 65% cost more than expected, and 79% realize less than half of the expected business benefits.” (Source: Panorama Consulting) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 55
  • 56. Improve ERP productivity ERP • Users keep complaining about ERP UI - too complex! • Making applications more intuitive increases user productivity by an average of 7.25 percent. (Source: Nucleus Research) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 56
  • 57. Simplifying access to ERP processes by ERP user-friendly front ends Operational mobile environment Operational portal environments (Procurement portal, HR portal, Sales portal, Supplier portal etc.) Enterprise Applications (ERP, CRM etc.,) HR module, Procurement module, sales module… Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 57
  • 58. ERP Staffing ratios in Israel Average size of Israeli ERP department: 15 employees Organizations that customized the least – had a better ratio ! Percent of ERP employees from entire IT department: 8-10% (ranged from 3%-45%) Average ratio ERP staff / ERP users: 1: 52 Ratio abroad: 1:31 in multiple versions installations, 1:40 for single version installation (Source: Computer Economics) The larger the installation – the better the Ratio Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 58
  • 59. ERP Packages & Integrators: Part 1 Package Israel Rep Integrators Delivery model ONE1UP, Advantech, Yael, Unitask, Motorola, Oracle Oracle Israel Oracle consulting, Taldor (+FSIC), HP, Ernst & On-premise Apps Young, TATA (TCS Israel), Ness Oracle Unitask (Oracle Easy), Afek, Motorola, ONE1UP, Oracle Accelerated Advantech, E&Y, Yael, AKT (HR module), Taldor On-premise Edition (+FSIC) Ness, IBM, Taldor, Advantech, Malam-Team, HP, TATA (TCS Israel), Accenture, Aman, SRL, SAP SAP Israel On-premise Matrix, AKT (HR module), Xact, IGC (Financials modules), S.D.M SAP All-in- Taldor, Advantech, Ness, Malam-Team, CBIT, SAP Israel On-premise One SAPLM SAP Xioma, Malam-Team, RELS, Complete, Business SAP Israel On-premise Menahel4U, Todan, BDO, Ziv systems, Corvet One E-Tafnit Matrix Matrix, Alpha Consultants On-premise QAD SIT SIT, ManofIT, Tirosh On-premise, SaaS Lawson Intentia Israel Intentia Israel On-premise (M3, S3) Einat Shimoni’s work Copyright 2010 @STKI Ashbal, Meidatech, FBC Do not remove source or attribution from any graphic or portion of graphic On-premise, SaaS59 Priority Ashbal Afek, Tulip, RAAN, HP, IlitERP (w/Meida-Tech)
  • 60. ERP Packages & Integrators: Part 2 Package Israel Rep Integrators Delivery Model Matrix, Oregano, Malam-Team, Microsoft Israel. Prodware, Tadiad, Maxoft, Taldor, Localization & Microsoft Dynamics AX Pisga, Axperts, Michshuv, Ness, On-premise Distribution by mAXimum Aman & other partners in ERP (Matrix) qualifications Aviv, MARS Aviv Aviv On-premise ONE ERP ONE1 ONE1, Anagal On-premise KAV systems Kav Kav, Ardom On-premise FinPro, Logistic Pro Almog Almog On-premise On-demand, Gan Tochnot Heshev Aman Aman SaaS-Israel On-demand, Comax (on demand) Comax SaaS-Israel Profit Michshuv Group Bgate Bgate On-premise, SaaS IFS Teldan On-premise On-premise, ERP for municipalities Automazia Automazia SaaS-Israel Netsuite Einat Shimoni’s work CopyrightIT Com, Edmiso 2010 @STKI SaaS Do not remove source or attribution from any graphic or portion of graphic 60 BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan) On-premise
  • 61. SMB ERP in Israel ERP On demand model is welcomed by SMBs Increase in upgrades (and thus – maintenance contracts renewal) due to new tax laws that requires patch installations / upgrade versions Continued verticalization Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 61
  • 62. ERP - Israeli Market Positioning 1Q2010 Enterprise ERP Medium - Large ERP SMB ERP >250 users 100-250 users 20-100 users Oracle SAP Oracle SAP SAP BO AIO ONE1 Priority ONE1 Priority ERP ERP Oracle QAD Tafnit QAD Tafnit Movex Aviv Kav Movex Aviv Vendors to Watch: Microsoft Dynamics AX Market Presence Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic This analysis should be used62 with its supporting documents
  • 63. 3rd party SAP complimentary tools (partial list) – Part 1 Solution Israel Rep. Description EPIuse Ness Selective data copies Zoption Ness Integrating financial functions with Office - excel Panaya Panaya Simulation and guidance for SAP upgrades Intellicorp – Live Ness Impact analysis (for SAP upgrades) compare Object Manager Ness Software configuration management OrgPlus Ness Visual HR management Xpandion Ness Risk mng, behavioral analysis, license audit ARX Cosign Ness Digital signature IXOS-OpenText for Top Solutions SAP content management and archiving SAP Printboss - Consist Consist, Ness Design/distribution of SAP forms MessageManager Ness Unified messaging for SAP SteerU SteerU Einat Shimoni’s work Copyright 2010 @STKI Online guidance/EPSS for SAP Do not remove source or attribution from any graphic or portion of graphic 63 Innowera Ness Integration of SAP transactions with Excel
  • 64. 3rd party SAP complimentary tools (partial list) – Part 2 Solution Israel Rep. Description Item Field - Aman Data transformation for SAP Informatica Clicksoftware Clicksoftware SAP workforce optimization HR Load runner HP Israel software performance testing tools HP Quality Center HP Israel automate QA testing Cisco Data Privacy Cisco Data security on the network CA Wily CA Israel Monitoring customer transactions in real time Security Weaver Ness GRC (Access control, SOD) List of global 3rd party tools for SAP optimization (Source - Ray Wang): http://bit.ly/6rSabt Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 64
  • 65. 3rd party Oracle e-Business Suite complimentary products (partial list) Solution Israel Rep. Description Oracle Israel Partners: UPK (acquired by SmartIT, John Tools to increase productivity, usability, Oracle) Bryce, Ness, deployment & content creation Advantech, ONE1UP, Telos OMM (Object Migration management and change Migration Manager) management for Oracle e-business Print Director Unitask Enhanced Oracle printing Dynamic Entity Data management and control tool AOA AOA Travel management system (Add-on Applications) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 65
  • 66. ERP Consultants - Partial List (Alphabetical order, not a ranking!)  Accenture  Bit-Plus  Byon  Deloitte Touche  Ernst & Young  HMS  Meteor  OIC  Seker  TCS Israel - Tata  Tulip  Several Independent advisors Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 66
  • 67. Learning tools - trends Enterprise Applications • LMS market changing in Israel. more options of tools today include best-of-breed solutions, ERP modules, open source (Moodle) and SaaS options • Internal (employees) and external (customers) initiatives are commonly separated – different content, different tools and delivery methods • Connecting learning with portals („learning portal‟) and other KM initiatives is becoming a best practice • Learning is also happening in social media and collaboration, not just in formal courses. But social learning is a difficult new concept to adapt to Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 67
  • 68. Learning tools – trends Enterprise Applications • Organizations looking for new ways to manage learning processes: More “on the job” learning in real time (the user gets online guidance while performing tasks) Less frontal face-to-face courses (although this will continue for special cases and specific user groups – for example, upper management) Less manuals (“nobody reads them anyway”) More “E” in learning (but as a complementary tool) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 68
  • 69. Learning tools – partial list – Part 1 New Product Rep Integrators Category customers (2009) SmartIT, John Bryce, Bezeq, Delek, Ness, Advantech, Learning content generation, Nice, Alladin, UPK Oracle Israel Bank Leumi, 013, One1UP, Telos EPSS JEC, Supersol… John Bryce Video tutorials (increase 888, Clalit Health Eyeview Eyeview Services web customer conversion) Learning content generation, Coca Cola, Windimo ONE1 ONE1 LMS Delek, Clal ONE1, Consist, Moodle (open source) LMS Matrix, Kineo (+Elad) SAP SAP Israel AKT LMS Oracle Oracle Israel AKT LMS Cornerstone Amarel Amarel LMS and Talent Mng. ECI Britanica, John Britanica Britanica LMS Bryce, AKT Lio - Kryon Kryon Systems, Online Help: performing Or-Team, Ness System Or-Team, Einat Shimoni’s work Copyright 2010 @STKI Ness transaction for the user Do not remove source or attribution from any graphic or portion of graphic 69 SLK for SPS Microsoft LMS elements
  • 70. Learning tools – partial list – Part 2 New Product Rep Integrators Category customers (2009) Saba AKT AKT LMS Alvarion EKP Shamaym Shamaym LMS Question mark AKT AKT Test Authoring software LCMS – Learning Content Out Start Malam-Team Malam-Team Management System Composica Shamaym Shamaym Learning content generation Horizon Winba Shamaym Shamaym Virtual Classroom SteerU SteerU EPSS – online guidance Ransys (Nemala) Ransys Ransys Effectiveness measurement Composia Matrix EPSS E-Glue Or-Team EPSS Yael, Advantech, E-Tracker Solan EPSS Colmobil Smart Trainmate Trainmate Learning content generation Einat Shimoni’s work Copyright 2010 @STKI Documentation and Epiplex SIT SIT Do not remove source or attribution from any graphic or portion of graphic 70 simulation
  • 71. KM Knowledge Management Main Theme 2010: The practical approach for ECM The social knowledge worker Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 71
  • 72. KM What do organizations want to achieve?  “To provide „chewed-up‟ information to the relevant process and the relevant user”  “To create a culture of sharing”  “The goal is not to manage knowledge, it is to manage results by using knowledge” Source: quotes from participants in STKI’s round table “using Web 2.0 for internal Knowledge Management” Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 72
  • 73. KM still has a bad reputation KM (Source: Bain & company report on Mng. tools) Low satisfaction level Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 73
  • 74. KM Knowledge Mng. Maturity Model 2010 Trends Business Value Investment to make money Internal Blogs Internal Internal social IT+business Cut costs, Increase Wikis networks Project productivity Pure Business Project ECM Commodity IT Gateway “silos” Ent. portal Search Services Archiving Size of figure = complexity/ cost of project Investment Records management for regulations Using Implementing Looking Market Maturity Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 74
  • 75. KM & Generation Y employees Web 2.0 The Digital Native (your “new” employee) Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 75
  • 76. Users from different age groups KM & Web 2.0 consume social media (but differently) Source: Royal Pingdom’s study work Copyright 2010 @STKI network users Einat Shimoni’s – ages of social http://ow.ly/19cPt from any graphic or portion of graphic Do not remove source or attribution 76
  • 77. KM & Use of web 2.0 tools for knowledge mng. Web 2.0 Source: STKI round table “using Web 2.0 for internal Knowledge Management” Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 77
  • 78. The biggest barriers – KM & Web 2.0 not security concerns • Poor ROI measurement • Lack of top management support • Fear of contributing to an overflow of information • Hard to create the right organizational culture • Generation gaps (Generation X, Y, baby boomers) Source: STKI round table “using Web 2.0 for internal Knowledge Management” Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 78
  • 79. Upcoming STKI round table Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 79
  • 80. KM & Participation: (Not) for everyone Web 2.0 Source: Forrester Einat Shimoni’s work Copyright 2010 @STKI Source: http://om.ly/Ioix Do not remove source or attribution from any graphic or portion of graphic 80
  • 81. KM & #1 Reviewer on Amazon: Web 2.0 Source: http://om.ly/Ioix Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 81
  • 82. KM & Web 2.0 policy: Don’t be so harsh Web 2.0 The strict approach to internal Web 2.0 (“no discussion on restaurants/ travel/ anything other than job related issues”)is usually not successful Most organizations told us that other than publicity or bad mouthing they will allow and encourage free discussions Allowing employees (who are social by nature) to discuss non-job related issues provides a great guide on how to use the platform for knowledge sharing Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 82
  • 83. Enterprise 2.0 Social tools (Partial list) Integration Product Category Israeli Rep partners Chatter (Salesforce) Cloud Collaboration ONE1, Blat-Lapidot Elgg (open source) Social networks tools Elad-Risotech, Blogs, Wikis, RSS, Social WebTech Innovation IBM Quickr, connections IBM Israel networks & other IBM WS partners Kwizcom, Byon Bynet SW, Matrix, Top-Soft MOSS 2007/2010 Wiki, blog, RSS Microsoft & other MOSS partners Kwizcom Web 2.0 bundle Wiki, Tagging, rating, Kwizcom (MOSS addons) forum Mediawiki (open source) Wiki Byon, Matrix Atlasian Wiki Elad Oracle (Beehive) Collaboration Oracle Einat Shimoni’s work Copyright 2010 @STKI “Beshutaf” Community tools Consist Do not remove source or attribution from any graphic or portion of graphic Consist 83
  • 84. Web 2.0 in the organization: KM & Web 2.0 what have we learned so far? • Web 2.0 within the organization SHOULD be somewhat managed )can’t be completely bottom-up and chaotic) • ROI? Almost impossible to show • Practical way is to “market” the benefits that were gained and measure usage • Web 2.0 initiatives must accommodate different levels of participation • Must be process-oriented Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 84
  • 85. ECM components ECM The “full-blown” ECM suite approach: Digital Web Content Document Records Email Collab- Workflow/ Archiving Asset Content capturing Mngt. Mngt. Mngt. oration BPM Mngt. Mngt. tools New product features: • Richer mobile interface • Record management and DAM– increasing • Sharepoint connectors Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 85
  • 86. ECM lifecycle Storage & Content Distrib- Collab- manage- Retrieval Archiving Creation ution oration ment Scanning; Doc. Management; Search; Portals; Sharing & Archiving; OCR; DAM - Digital Assets ; Taxonomies Apps integ. as Collaborating Records E-forms DRM - Digital rights; front ends; Documents management Security; Imaging; Document metadata BPM, WF workspaces Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 86
  • 87. ECM “Front stage” versus ECM ECM “back stage” • 2 Tiers in ECM are starting to appear: • MOSS in the Front • High-end ECM in the back: • Matrix: “ECM for MCE” concept • IFN’s “SPS connector” • Top solutions' Seeunity (MOSS – Open Text/ Documentum) • Documentum MOSS connection Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 87
  • 88. Internal Enterprise Content Management: Providers in Israel (doesn’t include WCM) Product Israeli Rep. Integrators IBM Israel IBM – FileNet Yael-IFN Yael-IFN DriveU, Contex, Qualidocs (Livelink), SPS Yael-IFN Yael-IFN connector, ICC, CMOD EMC - Documentum EMC, Ness Ness, Llxa Interwoven (Autonomy) Xioma Xioma Open Text – Livelink ECM; IXOS-OT for SAP; Seeunity; Top Solutions Top Solutions Acadre (3rd party for OT); Wertheim (add-ons for OT) MOSS Microsoft Many ISVs… Top-Soft Oracle (Stellent) Oracle Israel Malam-Team Tower - Trim (acquired by HP) HP HP, MindU Sharedocs ELAD ELAD Omnisys, Matan, Business DocMaster Omnisys Solutions D2K Matrix Matrix Otzar Einat Shimoni’s work Copyright 2010 @STKIAman Otzar Do not remove source or attribution from any graphic or portion of graphic 88 Ada system Artis Artis, Taldor, Malam-Team
  • 89. Enterprise Content Management (ECM) Products in Israel 1Q2010 MOSS/MSFT- based Solutions Documentum Local Support FileNet Open Text High-End Sharedocs Mid-tier Interwoven Worldwide Otzar Artis Leader Vendors to Watch: Oracle (Stellent) This analysis should be used with its supporting documents HP (Tower softw.) Market Presence Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 89
  • 90. Special Purpose KM Apps: Productivity Management Applications Representing/ Product Examples of Apps Developing Company Top Solutions, Action Items/Decisions management ActionBase Actionbase ‫מעקב אחר משימות, דיונים, החלטות ונהלים‬ Quality management tools - ONE1, Matarot QM7 ‫מעקב אחר משימות, דיונים, החלטות ונהלים‬ Malam-Team, KCS Generica Objects Management, Regulations (Byon – partners) ,‫ניהול מסמכים, מעקב אחר משימות, פניות ציבור‬ Elad Sharedocs ‫מודול ועדות, ניהול חוזים, נהלים, סריקה‬ outlook extender ,‫וארכיונים‬ ‫ניהול לשכה, חוזרים ונהלים, ניהול תיק עובד, ניהול‬ Matrix D2K-Pro ‫התקשרויות וחוזים‬ Tmura Decision-Pro Decisions management Kotev Web Nest Einat Shimoni’s work Copyright 2010 @STKI ‫ניהול מסמכים וידע, ניהול פרויקטים, ניהול‬ Do not remove source or attribution from any graphic or portion of graphic 90 Omnisys DocMaster ‫משימות וישיבות‬
  • 91. Special Purpose KM Apps: Information Centers Management Company Product Examples of Apps Olive Olive Software E-Publishing, Content Intelligence Malam-Team Kana KnowledgeBase Blue Phoneix, Top solutions – DSKnowledge KnowledgeBase partner Mckit Linkware KnowledgeBase Service Cloud’s Salesforce KM (based on KnowledgeBase acquisition) IT Navigator Knova KnowledgeBase Business Talisma Knowledgebase Solutions Management of Archives/ Libraries/ IDEA IDEA info Centers Management of Archives/ Libraries/ Exlibris Exlibris Einat Shimoni’s work Copyright 2010 @STKI info Centers Do not remove source or attribution from any graphic or portion of graphic 91 ROM TipTop ‫הפקת לקחים‬