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Using technology to create a successful onboarding programme  Lars Hyland Director of Learning Services Brightwave Ltd Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk © Brightwave Limited   28 January 2009
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology and successful onboarding www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  In this session...
Experience. Expertise. Excellence. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our clients – strong brands
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  So, what’s the problem? ,[object Object],[object Object],[object Object],[object Object],[object Object],Call Centre Association (CCA) - Failure to retain employees costing firms  £1 billion per year - Employee turnover rates of up to 30%
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  So, what’s the problem? ,[object Object],[object Object],[object Object],[object Object],[object Object]
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  Confronting the elephant in the training room... ,[object Object],[object Object],[object Object],[object Object],[object Object]
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  Confronting the elephant in the training room... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  A Technology enabled Onboarding Model
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  A Technology enabled Onboarding Model
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  ATTRACT
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  ENDORSE ATTRACT
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  CONNECT ENDORSE ATTRACT
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  INDUCT CONNECT ENDORSE ATTRACT
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  SUPPORT INDUCT CONNECT ENDORSE ATTRACT
Onboarding Model www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  SUPPORT INDUCT CONNECT ENDORSE ATTRACT RETAIN
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  CASE STUDY:  Onboarding at
[object Object],[object Object],[object Object],[object Object],[object Object],Title of page – example of layout Subtitle can go here but you have to copy it 01 October 2009 | © Brightwave Ltd. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Case study: Sky pre-joining learning portal ,[object Object],[object Object],[object Object],[object Object],[object Object]
Case study: Sky pre-joining learning portal Exceptional feedback from learners/mgt: “ I got a head start in training and a lot of motivation from the Pre Learning. The customer scenario gave me confidence in Sky’s products and services” “ It’s really interesting, interactive and full of diverse products that you can have a go on” “ This is an excellent tool to use for new starters. Its fun entertaining and resourceful”
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. Countdown to first day, video wall, progress bar
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. CEO welcome, compliance, produce knowledge content
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. Sales simulation, meeting existing staff, volatile content
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. Product knowledge covers key features and benefits
 
Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. Product knowledge is tested through sales simulation.
Examples (see marketing/screenshots for other screenshots)  09 October 2009 | © Brightwave Ltd. Meet existing staff and learn about job role – open and honest
09 October 2009 | © Brightwave Ltd. ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Title of page – example of layout Subtitle can go here but you have to copy it 01 October 2009 | © Brightwave Ltd. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Come to Stand 16 upstairs and receive an Onboarding Benchmarking Report... Win an eco-torch! Email  [email_address] Visit  www.brightwave.co.uk  for case studies Read  http://larsislearning.blogspot.com www.brightwave.co.uk © Brightwave Ltd
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  Five criteria for developing learning portals
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  Five criteria for developing learning portals
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  Five criteria for developing learning portals
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  The missing ingredient... TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  The missing ingredient...follow through LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  An AGILE e-learning strategy – building the business case
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  E-learning strategy ,[object Object],[object Object],[object Object],[object Object],A G I L E ACCELERATED
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  E-learning strategy ,[object Object],[object Object],[object Object],A G I L E GOAL DRIVEN
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  E-learning strategy ,[object Object],[object Object],A G I L E INTEGRATED ,[object Object],[object Object]
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  E-learning strategy A G I L E LIBERATING ,[object Object],[object Object],[object Object],[object Object]
www.brightwave.co.uk   |  http://larsislearning.blogspot.com |  © Brightwave Ltd.  E-learning strategy A G I L E ENGAGING ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Using technology to create a successful onboarding programme

  • 1. Using technology to create a successful onboarding programme Lars Hyland Director of Learning Services Brightwave Ltd Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk © Brightwave Limited 28 January 2009
  • 2.
  • 3.
  • 4. Our clients – strong brands
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. A Technology enabled Onboarding Model
  • 10. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. A Technology enabled Onboarding Model
  • 11. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. ATTRACT
  • 12. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. ENDORSE ATTRACT
  • 13. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. CONNECT ENDORSE ATTRACT
  • 14. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. INDUCT CONNECT ENDORSE ATTRACT
  • 15. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. SUPPORT INDUCT CONNECT ENDORSE ATTRACT
  • 16. Onboarding Model www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. SUPPORT INDUCT CONNECT ENDORSE ATTRACT RETAIN
  • 17. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. CASE STUDY: Onboarding at
  • 18.
  • 19.
  • 20. Case study: Sky pre-joining learning portal Exceptional feedback from learners/mgt: “ I got a head start in training and a lot of motivation from the Pre Learning. The customer scenario gave me confidence in Sky’s products and services” “ It’s really interesting, interactive and full of diverse products that you can have a go on” “ This is an excellent tool to use for new starters. Its fun entertaining and resourceful”
  • 21. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Countdown to first day, video wall, progress bar
  • 22. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. CEO welcome, compliance, produce knowledge content
  • 23. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Sales simulation, meeting existing staff, volatile content
  • 24. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Product knowledge covers key features and benefits
  • 25.  
  • 26. Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.
  • 27. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Product knowledge is tested through sales simulation.
  • 28. Examples (see marketing/screenshots for other screenshots) 09 October 2009 | © Brightwave Ltd. Meet existing staff and learn about job role – open and honest
  • 29.
  • 30.
  • 31. Come to Stand 16 upstairs and receive an Onboarding Benchmarking Report... Win an eco-torch! Email [email_address] Visit www.brightwave.co.uk for case studies Read http://larsislearning.blogspot.com www.brightwave.co.uk © Brightwave Ltd
  • 32. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals
  • 33. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals
  • 34. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. Five criteria for developing learning portals
  • 35. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. The missing ingredient... TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)
  • 36. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. The missing ingredient...follow through LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)
  • 37. www.brightwave.co.uk | http://larsislearning.blogspot.com | © Brightwave Ltd. An AGILE e-learning strategy – building the business case
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.