This document provides information about the Academic Support Center at Montana State University Billings. It summarizes that the center recruits and manages staff including directors, instructors, and tutors to equip and staff learning labs serving over 700 students per day. Most incoming freshman require developmental courses and most students commute. The center aims to expand online tutoring access and increase support for high-demand areas. It outlines considerations for implementing an online tutoring program, including technology, expenses, training, oversight and challenges.

1. Gwen Braun and Leanne Frost Academic Support Center Tim Tirrell Director of eLearning Montana State University Billings