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Marketing applied
to a different culture
The Japanese example.
Understand local specificities …
Approaching Japan’s specificities

                          Culture
  Demographics


                          History



                         Education
   Geography

                          Language
Geography




Population density
Geography : hypercentralization




                      « Greater Tokyo » Area :
                      35 Mn people, world’s most populous
                      urban area
Geography     Lesson #1 : open H.Q in Tokyo !

       25% of national population
       > 40% population below 40 years old

       most key companies (advertising, distribution, law)
     have their H.Q. in Tokyo




     Advantage : need only 1 office in Japan to address most
     of market, especially for consumer goods, fashion,
     hightech, telecoms…
     Hurdle : highly competitive environment :
Geography #2   High Density



               Scarce Space




                              Innovation
Geography #2       High Density


          Innovation : capillary Distribution
          (CONVENIENCE STORES ‘conbini’)
Geography #2 bis        High Density   Urban Sprawl




                                           Convenience stores @
                                           train stations
  Avg. 2 hours train /day     CAPTIVE MARKET FOR :


Mobile phone services
Geography #2 bis
                                   The mobile phone’s tiny screen is
                                capturing an increasing part of people’s
                                time. « Economics of attention »




                               Japan- mobile penetration

                   http://asie.atelier.fr/telecom/mobilite/article/chiffres-2006-de-la-telephonie-mobile-au-japon
Mobile phone services :
Geography #2 bis
 Mangas, TV, Social
 Networking
Geography               Lesson #2 : Distribution strategy

                « Conbini « rather than supermarkets
                     http://www.youtube.com/watch?v=reGN92nSNbQ



              Location     Access   Frequ. Of   Avg.       Surface    References
                                    visit       Purchase
Supermarket   City         Car      1-2/week    $100       >1000sqm   >10,000
(France,      outskirts
USA)
Conbini       <5m.         Foot     2-3/day     $10        100sqm     >1000
(Japan)       From
              subway
              station
Geography           Lesson #2 : Distribution strategy


     43,667 convenience stores in Japan [2007] :

     7-Eleven, Lawson (Mitsubishi Corp.), FamilyMart...

     Items offered :

     -most items found in supermarkets (“100 sq meter, 1000
     items”)

     - And :
        * Courier, or postal service, photocopying, fax.
        * ATMs.
        * Utilities and other bills ; tax payment.
        * Tickets :concerts, theme parks, airlines etc
Geography   Some failed experiences :




                                    4 stand alone stores, too
                       http://www.telegraph.co.uk/finance/2726058/Boots-ends-Japanese-
                       venture.html expensive (partner :
                                    Mitsubishi Corp)
Vodafone’s failure & takeover by Softbank (Jp)
Geography    Lesson #2 : Distribution strategy

      DANONE relies on Mitsubishi Corp to distribute Volvic
The key role of Trading houses (GTC) in Distribution
               sōgō shōsha? 総合商社

>50 % of Japan's foreign trade
- Domestic sales of the nine largest = 31% GDP
- Mitsubishi Corp. : largest company in Japan
The GTC : a key partner to access Japanese Market?




        Real Estate   Transportation
Geography #3        Expensive urban real estate


                           A large market for
                           Luxury brands …
                                 why ?
                                In Tokyo :

               €400/mois                         €1100/mois




        Parking space, NOT covered              Studio, 30 sqm
                 Avg Salary (30y university graduate : €2000)
Geography #3     Lesson #3 :

           a large majority of young urban professionals
        (especially female) live with their parents until mariage,
           these ‘parasite single’ have very large purchasing
        power
Geography #3         Lesson #3 : the main market is young
                                 women living in Tokyo !!
          ‘selfish’
Elegant




                                               casual
                            popular
                                      http://107gou.seesaa.net/category/5172585-1.html
Geography #3                           Louis Vuitton




   Catering for young urban female employees…

                                         Hermès
-The longest life expectancy
Demographics
               -1 Mn people turn 65 every year since 2002
               - Population starts declining



                      INNOVATION
Demographics
Language and signs
Language and signs    Lesson : Innovating by seeking simplicity



                     Retailing of household & consumer goods

              Distinguished by design minimalism, recycling, no waste
              and no-logo or "no-brand" policy.

              *Mujirushi Ryōhin = No Brand Goods   http://www.youtube.com/watch?v=qKVA_aM_Bgs




             Shop in Paris
History        +      Culture


Centuries of ACCULTURATION:

(1)Discover/import a foreign product, concept (ceramics, tea, just in time)
(2)Improve and innovate on original product/concept



 #1 : A relentless curiosity towards whatever is FOREIGN :
     Fine foods
     Brands
     Traveling (‘la route des vins en Bourgogne’…)
History      +      Culture

#2 : seek PERFECTION in Services, Products, wrapping

      very high standards in the services industry :
       a challenge to foreign newcomers on the market

      expectations in products quality.

      packaging / wrapping .
History     +     Culture

            出る釘は打たれる
           deru kugi ga utareru
« the nail that sticks up gets hammered down »
History     +     Culture

#4 : Gregarious purchasing behavior :
History      +      Culture

#3 : a culture of gift making, celebration of effort and
       shaming of difference.




         Sankin kōtai (参勤交代 / "alternate attendance")
History                  +           Culture

 #5 : Leisure and Tourism bring you shame :


     In 1999; 56% of trips <5day ;
     29% : 6-10days




                                                         旅の恥はかきすて
                                                         (« conceal this shameful journey » )
http://www.chusho.meti.go.jp/pamflet/hakusyo/h13/gif/13213432.gif
History          +                Culture

Lesson #4

-A niche : alibi-seller




                    http://query.nytimes.com/gst/fullpage.html?res=9C02E7D9123CF932A25754C0A96F958260&se
                    c=&spon=&pagewanted=all
-A niche : alibi-seller




                  http://query.nytimes.com/gst/fullpage.html?res=9C02E7D9123CF932A25754C0A96F958260&se
                  c=&spon=&pagewanted=all
Distribution

       -Types channels japan
-Train malls : Yokohama queens square
      -http://www.qsy.co.jp/english/index.htm
                        -
                        -
Subway station.
Problem : how to get pedestrian
 to come to the new commercial area,
‘Ebisu Garden Place’




                ‘Ebisu Garden Place’
Subway


      Airconditioned, covered Walkway




« Garden Place »
Reinventing the city : verticalizing the city’s functions
                                        Atago
 Roppongi Hills




Shiodome
                                                Shanghai
http://www.foodnavigator.com/Legislation/Snow-Brand-Milk-scandal-spirals-downwards




                  Marketing applied
                 to a different culture
                   The Japanese example.




Dr Luc BEAL
IDRAC-ICAR    January 2009

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Marketing Applied To A Different Culture, The Case Of Japan

  • 1. Marketing applied to a different culture The Japanese example.
  • 3. Approaching Japan’s specificities Culture Demographics History Education Geography Language
  • 5. Geography : hypercentralization « Greater Tokyo » Area : 35 Mn people, world’s most populous urban area
  • 6. Geography Lesson #1 : open H.Q in Tokyo ! 25% of national population > 40% population below 40 years old most key companies (advertising, distribution, law) have their H.Q. in Tokyo Advantage : need only 1 office in Japan to address most of market, especially for consumer goods, fashion, hightech, telecoms… Hurdle : highly competitive environment :
  • 7. Geography #2 High Density Scarce Space Innovation
  • 8. Geography #2 High Density Innovation : capillary Distribution (CONVENIENCE STORES ‘conbini’)
  • 9. Geography #2 bis High Density Urban Sprawl Convenience stores @ train stations Avg. 2 hours train /day CAPTIVE MARKET FOR : Mobile phone services
  • 10. Geography #2 bis The mobile phone’s tiny screen is capturing an increasing part of people’s time. « Economics of attention » Japan- mobile penetration http://asie.atelier.fr/telecom/mobilite/article/chiffres-2006-de-la-telephonie-mobile-au-japon
  • 11. Mobile phone services : Geography #2 bis Mangas, TV, Social Networking
  • 12. Geography Lesson #2 : Distribution strategy « Conbini « rather than supermarkets http://www.youtube.com/watch?v=reGN92nSNbQ Location Access Frequ. Of Avg. Surface References visit Purchase Supermarket City Car 1-2/week $100 >1000sqm >10,000 (France, outskirts USA) Conbini <5m. Foot 2-3/day $10 100sqm >1000 (Japan) From subway station
  • 13. Geography Lesson #2 : Distribution strategy 43,667 convenience stores in Japan [2007] : 7-Eleven, Lawson (Mitsubishi Corp.), FamilyMart... Items offered : -most items found in supermarkets (“100 sq meter, 1000 items”) - And : * Courier, or postal service, photocopying, fax. * ATMs. * Utilities and other bills ; tax payment. * Tickets :concerts, theme parks, airlines etc
  • 14. Geography Some failed experiences : 4 stand alone stores, too http://www.telegraph.co.uk/finance/2726058/Boots-ends-Japanese- venture.html expensive (partner : Mitsubishi Corp)
  • 15. Vodafone’s failure & takeover by Softbank (Jp)
  • 16. Geography Lesson #2 : Distribution strategy DANONE relies on Mitsubishi Corp to distribute Volvic
  • 17. The key role of Trading houses (GTC) in Distribution sōgō shōsha? 総合商社 >50 % of Japan's foreign trade - Domestic sales of the nine largest = 31% GDP - Mitsubishi Corp. : largest company in Japan
  • 18. The GTC : a key partner to access Japanese Market? Real Estate Transportation
  • 19. Geography #3 Expensive urban real estate A large market for Luxury brands … why ? In Tokyo : €400/mois €1100/mois Parking space, NOT covered Studio, 30 sqm Avg Salary (30y university graduate : €2000)
  • 20. Geography #3 Lesson #3 : a large majority of young urban professionals (especially female) live with their parents until mariage, these ‘parasite single’ have very large purchasing power
  • 21. Geography #3 Lesson #3 : the main market is young women living in Tokyo !! ‘selfish’ Elegant casual popular http://107gou.seesaa.net/category/5172585-1.html
  • 22. Geography #3 Louis Vuitton Catering for young urban female employees… Hermès
  • 23. -The longest life expectancy Demographics -1 Mn people turn 65 every year since 2002 - Population starts declining INNOVATION
  • 26. Language and signs Lesson : Innovating by seeking simplicity Retailing of household & consumer goods Distinguished by design minimalism, recycling, no waste and no-logo or "no-brand" policy. *Mujirushi Ryōhin = No Brand Goods http://www.youtube.com/watch?v=qKVA_aM_Bgs Shop in Paris
  • 27. History + Culture Centuries of ACCULTURATION: (1)Discover/import a foreign product, concept (ceramics, tea, just in time) (2)Improve and innovate on original product/concept #1 : A relentless curiosity towards whatever is FOREIGN : Fine foods Brands Traveling (‘la route des vins en Bourgogne’…)
  • 28. History + Culture #2 : seek PERFECTION in Services, Products, wrapping very high standards in the services industry : a challenge to foreign newcomers on the market expectations in products quality. packaging / wrapping .
  • 29. History + Culture 出る釘は打たれる deru kugi ga utareru « the nail that sticks up gets hammered down »
  • 30. History + Culture #4 : Gregarious purchasing behavior :
  • 31. History + Culture #3 : a culture of gift making, celebration of effort and shaming of difference. Sankin kōtai (参勤交代 / "alternate attendance")
  • 32. History + Culture #5 : Leisure and Tourism bring you shame : In 1999; 56% of trips <5day ; 29% : 6-10days 旅の恥はかきすて (« conceal this shameful journey » ) http://www.chusho.meti.go.jp/pamflet/hakusyo/h13/gif/13213432.gif
  • 33. History + Culture Lesson #4 -A niche : alibi-seller http://query.nytimes.com/gst/fullpage.html?res=9C02E7D9123CF932A25754C0A96F958260&se c=&spon=&pagewanted=all
  • 34. -A niche : alibi-seller http://query.nytimes.com/gst/fullpage.html?res=9C02E7D9123CF932A25754C0A96F958260&se c=&spon=&pagewanted=all
  • 35. Distribution -Types channels japan -Train malls : Yokohama queens square -http://www.qsy.co.jp/english/index.htm - -
  • 36. Subway station. Problem : how to get pedestrian to come to the new commercial area, ‘Ebisu Garden Place’ ‘Ebisu Garden Place’
  • 37. Subway Airconditioned, covered Walkway « Garden Place »
  • 38.
  • 39. Reinventing the city : verticalizing the city’s functions Atago Roppongi Hills Shiodome Shanghai
  • 40. http://www.foodnavigator.com/Legislation/Snow-Brand-Milk-scandal-spirals-downwards Marketing applied to a different culture The Japanese example. Dr Luc BEAL IDRAC-ICAR January 2009