Mumbai Dabbawalas

Cell No.: 91-9869152163 Andheri Office - 26821897, Grant Rd. Office – 23860742. Off: 3, Raghunath Pathak Chawl, Sambhaji Nagar, Sahar Road, Near Fly-Over Bridge, Andheri (E), Mumbai – 69. Email Id: [email_address] Web Site : www.mumbaidabbawala.com The Wonder Of Dabbawallas Unfolded NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION

A Tribute to Late Shri. Dhondiba R. Medge Late Shri. Mahadu H. Bachche

ABOUT NMTBSA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Nutan Mumbai Tiffin Box Suppliers Association

President - Shri. RAGHUNATH D. MEDGE

PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) MEMBERS ( 5000 ) MUKADAMS 13 MEMBERS ORGANISATIONAL STRUCTURE

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Working of NMTBSA

APPROACH ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Study: NMTBSA Nutan Mumbai Tiffin Box Suppliers Association ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Committee (5 members) Teams of 20-25 headed by a Group Leader ,[object Object],[object Object],[object Object],[object Object],[object Object]

Our Belief ,[object Object],Tiffin Basket’s weight: 70-75 kgs.

SPECIAL FEATURES OF DABBAWALA’S SERVICES Zero % fuel Zero % investment Zero % modern technology Zero % Disputes 99.999999% performance 100 % Customers Care and Satisfaction

Wartime: Emergency measures being taken to ensure delivery by making proper coding.

DABBAWALLAS IN TRAIN COMPARTMENT Fellow Dabbawallas in the Luggage Compartment of a Local Train between 10.15 a.m. to 11.15 a.m.

[object Object],VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point) D’souza E VLP 9 EX 12 3

[object Object], E VP 5 AI 12 3 3 4 ML 10 BO G GH 13 2 P 9 D 6 2GPO M D

The Flow Logic Grant Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Zones for destination Distribution By Carriers at lunchtime To offices 1 Point of Aggregation And Sorting C D B A E Collection from home

[object Object],[object Object],[object Object],12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first

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[object Object],[object Object],RETURN JOURNEY Low Cost But Reliable – and Always on Time

[object Object],[object Object],Churchgate Station

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Awards and Felicitation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Awards and Felicitation (contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Awards and Felicitation (contd.)

Awards and Felicitation (contd.) Top 50 of India

Some Achievements ,[object Object],[object Object],[object Object],[object Object]

Mumbai Dabbawalas

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Mumbai Dabbawalas