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Organizations By Design
- 1. AT&T Services, Inc. Organizations by Design Presenters: Toni Mattison & LaNore Hammond
- 2. Interview Toni Mattison is a former manager with BellSouth. After the merger of AT&T, SBC and BellSouth/Cingular, Toni now works as an Associate Training Specialist for the Mobility Training and Delivery organization.
- 3. Describe the culture of the organization.
- 5. Provide measurement tools to acces training impacts
- 6. Use a systematic approach to design training programs using current and future platforms
- 7. Employees receive the knowledge and skills to be successful on the job
- 9. Do you think the culture is attributed to the leadership’s style and practices?
- 10. Is there anything unique in the organization’s history that has influenced the structure and culture of the organization?
- 11. In your opinion, are the structure and culture of the organization an asset or a liability to its overall effectiveness based on both its stated and unstated goals?
- 12. Describe the change process that took place in your organization as a result of the organization’s changes (i.e., merger, restructure, etc.)
- 13. What major change directly impacted your organization? Knowledge Check Question: The importance of protecting proprietary information is to keep our _____________ safe. customers clients legal information testing data
- 14. Did the leadership anticipate any resistance? If so, what strategies were used by leadership to overcome the resistance?
- 16. Beliefs
- 18. Do leaders and other members of the organization consider this change process a success or a failure? Why?
- 19. Questions?