1. New Release of up.time uptime software inc. May, 2010

2. Mid-Enterprise IT: Increasing Complexity 1 An increasingly complex environment to monitor, coupled with very constrained resources Mid-Enterprise IT

3. Mid-Enterprise: The IT Challenges 2

5. Deep Monitoring for Mid-Enterprises Simple per-physical-server pricing. No tiers or add-ons. Deeper metrics without the complexity of “Enterprise” tools. Easy and quick to install. Deployment in less than 1-day. 4

6. Simple Management: Physical, Virtual, Cloud Single pane of glass across virtual, physical, cloud. Deep virtualization functionality for identifying virtualization candidates, SLA monitoring and optimizing VM density. Visibility across 1,000’s of servers and multiple datacenters. 5

7. Outage Avoidance & Automated Healing Easily map business services to infrastructure for SLA management. Avoid incidents by easily identifying problem infrastructure/applications. Automatically add and remove resources as needed. Better capacity visibility to optimize resources over time. 6 Levels of IT Maturity Automate Break/Fix Automated Outage Avoidance Break/Fix Fast Break/Fix Capacity Planning

8. What’s New in up.time Official Launch and Customer Availability: May, 17 2010 Available to Public: June 2, 2010 7

9. What’s new in up.time 5.3? NetFlow Cloud: Amazon EC2 Monitoring Improved SLA Monitoring/Reporting Enhanced Proactive Monitoring Support 8

10. NetFlow Easily Identify: Top Applications, Conversations, Flows, Protocols, Domains, Countries, Subnets, etc. Easily Track: Repeat offenders history. Create a Unique Index (UI) to manage traffic counts. Locate machines involved with DoS attacks or infected with viruses. Historical Netflow Data: Unlimited amounts of past NetFlow data, raw flows. Network Behavior Analysis: Algorithms perform Network Behavior Analysis on flows across all routers / switches. 9

11. Cloud Monitoring: Amazon EC2 (Phase 1) Pre-Configured for Amazon EC2 Deployment – up.time provides a pre-configured Amazon EC2 Machine Image for easy deployment in the Amazon Cloud. Monitor Cloud from the Cloud – using up.time, resources in the cloud can be monitored close to where they reside eliminating risk associated with monitoring across networks or other environments Local Resources Not Needed – running up.time in the cloud eliminates the cost of buying and maintaining local hardware to monitor cloud assets. 10

12. Enhanced SLA Monitoring & Reporting Set up SLAs in 10 Minutes or Less: Point, click, done. Dry-Run Your SLAs: Use up.time’s historical data to dry-run potential SLAs, and see if you would have hit or missed an SLA before you agree to it. Map Services and Business Units to Infrastructure: up.time is one of the only products that maps at the infrastructure level, allowing you to monitor the SLA, and see all the applications and hardware in the delivery. Priceless for trouble shooting. 11

14. Identify and auto-fix problem infrastructure and applications

15. Tie alerts and thresholds to automated actionsMonitor Runtime variables

16. Measuring Proactive IT Progress “Tsunami” “Death by a thousand cuts” “Bee sting” 13 “Happy Place”

17. Problem Needed to monitor and mange large Virtual and Physical environments, including servers and applications. Wanted fast identification of potential virtualization candidate servers Wanted SLA management Wanted automation capabilities. Results Consolidated 135 servers down to 7 A Single Tool now manages and monitors virtual/physical environments, infrastructure, applications Why Mt. Sinai Chose up.time? Single View: Virtual and Physical from a single dashboard. Leveraging Virtualization: Deep VMware monitoring, identifies consolidation candidates, optimizes VM density, ensures end-user performance Outage Avoidance: can avoid outages with capacity planning and automated up.time capabilities. SLA Monitoring and Reporting: Ensures service level targets are hit, provides business style reports for executives. “Now it's practically easy," says Prateek Dwivedi, CIO. “up.time monitors our service levels, performs capacity planning, and helps with migration of both Hyper-V and VMware-based servers, as well as a range of Unix servers and specialized applications. We quickly consolidated 135 [physical] servers down to seven.” 14

18. Contact Us Nick Johnson, Director of Marketing nick.johnson@uptimesoftware.com 416-594-4605 www.uptimesoftware.com 1.866.735.4304 15