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Knowledge workers workers
History ,[object Object],[object Object],[object Object]
Who is knowledge worker?
8 Core skill categories ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Computing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer service ,[object Object],[object Object],[object Object],[object Object]
Leadership skills ,[object Object],[object Object],[object Object],[object Object]
Problem solving ,[object Object],[object Object],[object Object],[object Object]
Process improvement ,[object Object],[object Object],[object Object]
Project management ,[object Object],[object Object],[object Object]
Teamwork ,[object Object],[object Object],[object Object],[object Object]
Simple equation... ,[object Object]

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