Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
Shoretel Corporate Overview Ja
1. TRANSCEND COMMUNICATIONS PEOPLE | EXPERIENCE | SERVICE
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4. What Solutions Does Transcend Provide? This base and its building blocks are Transcend’s discipline. Data Security Enterprise Network LAN/WAN IP Telephony IP Wireless IP Video
5. TRUE CONVERGENCE RSA AVAYA SHORETEL Cisco, ADTRAN, HP… VBRICK LIFESIZE We only partner with vendors who believe in the same value propositions as Transcend HP
15. Infonetics: ShoreTel Shines at Ease-of-Use, Pricing, and Price-to-Performance Source: Infonetics Report. User Plans for Voice over IP: North America 2007 , April 2007
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17. ShoreTel Products ShoreWare ® Applications ShorePhone TM IP Telephones ShoreGear ® Voice Switches Fully Featured Pure IP Unified Communications System Communications Made Easy.
21. Minimizing Server Use Headquarters Regional Office Server Centric Alternative 9 5 Total Servers: 14 Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Switch-based
22. ShoreTel 7 Group Pickup Escalation WG Overflow Web Reporting New Switches Contact Center Supports More Agents, Improved Workflow, Better Support for Abandoned Calls History of Continuous Innovation ShoreTel 1 144 Users Distributed PBX Desktop Applications Web Management ShoreTel 5.1 10,000 Users IP Phone Failover PSTN Failover 6-Way Conference Call Recording SMDI PBX 560/530/210 ShoreTel 1.1 Operator ShoreTel 1.2 Workgroup Routing CDR ShoreTel 2 1,000 Users Unified Msg Multi-Site SNMP ShoreTel 4.2 Distributed TMS Network PRI Account Codes ShoreTel 4.1 IP Phones AMIS 100 ShoreTel 3 5,000 Users Personal Call Mgr Presence Distributed VM Workgroup Queue Intl Dial Plan Contact Center Routing, IVR, ACD, CTI, E-mail / Web, Real-time rpt, Custom rpt ShoreTel 4.3 Multiple Line Intercom SoftPhone FindMe Web Client Multiplicity, Monitor, Barge Terminal Services ShoreTel 5.2 Languages Hunt Groups Whisper Page Group Page SMDI VM ShoreTel 6 Office Anywhere SIP Encryption On Net Dialing Prgm Buttons 110 ShoreTel 6.1 Bridge Call App Centrex Flash 212k 230 560g 115 265 IP 565 ShoreTel 7.5 Increased Capacity Improved Usability Extending Productivity IP 565g BB 24 ShoreTel 8.1 Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity ShoreTel 8 Improved Interfaces, Video, Additional SIP Device Support IP 230g ShoreTel 9 Enhanced Personalized Communications ShoreTel 9 N+1 Spare Switch Option IP 8000 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 2008 2009
23. ShorePhone IP Telephones IP 115 Lobby IP 212 k Key Systems IP 230 / IP 230g* w/BB24 Operators / Assistants IP 265 Professional IP 560 / IP 560g* Executive/ Assistant IP 8000 Conference Rooms * Gigabit desktop support IP 565g* Color Bluetooth ®
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32. Complete Contact Center Portfolio Call Center Role Technology Basic Emerging Advanced Leading Edge Tactical Necessary Valued Asset Service Differentiator Enterprise-wide Strategic Value Workgroups Contact Center Enterprise Contact Center CIM Customer Interaction Management System
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40. Thank You! Questions? Jim Anderson Transcend Communications 763-488-6056 [email_address]