1. Biggby Coffee 3499 East Lake Lansing Road Don Wu Casey Arrington Brent Wilson Ryan Schumacher Rachel Jedrzejas

2. Table of Contents About Biggby Facility Layout Customer Flow Stockroom & Inventory Technology

3. About Biggby is a privately owned coffee franchise that was started in East Lansing, MI Currently has over 100 stores in the U.S. Ranked #28 fastest growing chain restaurants

4. Interesting Facts 3rd Most profitable store in America Runs independent marketing campaigns Biggby had its 15th birthday in March

5. Facility Layout – Front of House Front of House is where product is assembled and customers are served.

6. Workstation The workstation has three stations: Cashier Shot-puller Milk steamer

7. Facility Layout – Back of House Back of House is used for storage of inventory and food preparation.

8. Customer Flow Customers are dealt with in FIFO system. Single line, multiple phase queuing system.

9. Service Bottleneck The bottleneck often occurs at the espresso machine. It takes 30 seconds for the machine to produce 2 shots of espresso, and has a maximum capacity of 4 shots at a time.

10. Customers in Line Waiting psychology is employed to keep customers occupied and happy while in line.

11. Stockroom & Inventory Inventory is tracked by management Material is replenished on a weekly basis and kept at a minimum.

12. Material Orders Material is replenished on a weekly basis and kept at a minimum.

13. Technology – Point-of-Sale RadientTouchscreen System Aloha Point-of-Sale Software

14. Technology – Espresso Machine Espresso Machine

15. Thank You!