Looking for a company that provides experience and innovation in production support environment. Look no further. At Plexlane we provide near-shore and off-shore production support while improving each category of the SLA every year.

1. Managed Services
Going Further

2. Managed Services
• Managed services1 is the practice of outsourcing day-to-day IT
management responsibilities as a strategic method for
improving operations. This can include outsourcing
Production Support and lifecycle build/maintenance activities.
• Service Level Agreements are established that allows the
client to measure the service provider on the contract.
• In most cases this is done to enable client’s IT organization to
focus on new projects/initiatives to further IT’s capabilities to
support and grow the business.
• In other cases it is done to tap into broader capabilities.
• In an effective managed services offering the service provider
becomes an extension of client’s organization, business
process and technology.
1
Source: Wikipedia
2

3. Our Solutions and Services
Strategic
Consulting
+
Business Process
Solutions
IT Strategy & Roadmap
Software Selection & RFP
Process
IT Portfolio
Rationalization
CRM, PDM, ERP, HRM
Business Transformation
Innovation in “RUN”
Transformation by ERP
Executive Placements
ePMO
Social Marketing
Application Development
Managed Services
Production Support
Online Service Desk
Application Management
Infra Management
Mobile Applications
Web Technologies
Business Analytics
Training Solutions
Testing and Automation
Human Resources
Procurement
Finance & Payroll
3

4. Managed Services
Production Support
- Engagement Processes
- SLA Management
- Onshore / Offshore Delivery
Model
- Software / Hardware Licensing
- Resource Management
- plexSupport Model
- plexTransformation Model
Online Service Desk
- Help Desk
- Ticket management through
client/vendor resources
- Processes on Defects,
Enhancements and Projects
- plexService Desk
Application Management
- Application Inventory and
Ownership
- Business Process and
Application Knowledge
Transfer and Retention
- Application Currency
- plexApplication Management
- plexDevelopment Model
Testing and Automation
Infra Management
Shared Services
- End to end testing center of
excellence – automated
and/or manual
- Integrated Testing
- Defect Management
- plexTest Automation
- Infrastructure Support
(Servers, Voice, Data, Printing)
- Manage environments hosted
onsite or in cloud
- Onsite and remote support
options
- Shared services support for
HR, Procurement and
Finance
- Staffing and Recruiting
Services – W2, 1099, CorpCorp
- AP, AR, Credit Management,
Travel Management
People, Process and Technology Enabling RUN Environment
4

5. Innovation as a Service (IaaS)
• A service offering built into our engagements.
• Innovation is essential not only for new initiatives but for existing routine
operations as well to continue to
– continue to grow productivity
– keep the application portfolio current
– exploit latest trends and technologies to benefit business needs
• Read our blog post at plexlane.com
5

6. Run IT as a Business
Customer
Leadership Team
Priori za on
Thought Leadership
Mentoring
Training
Academy
CoEs
Capability
Resources
Portfolio Planning
OpEx
Processes & Tools
Transformation
Offshore
IT
Support
CoEs
Decision Making
Training
Global Delivery
Implementation
Produc on Support
Wrap
Upgrade
Virtualize
Go-Live & Produc on Support
Replace
Execu on
Consolidate
Scope, Schedule, Budget
Por olio Roadmapping
Por olio Review
Strategy Alignment
TaaS and IaaS
Re-host
Refactor
Integra on w/ Global Design
New
Modify
Break-Fix
Maintenance
Maintain Global Template
Enhancements
Training
Documentation
APAC
Global Process
Owners
Governance
EMEA
Sponsorship
Americas
Oversight
Near Shore
Strategy
Onshore
People
Leadership
Running IT as a Business
Re re
Enablers
Consolidate
Industry
Solutions
Transform
Accelerators
& Intellectual
Property
Modernize
Integrate
Portfolio,
Program &
Project
Management
Op mize
Change
Management
Virtualize
Security
World
Sourcing
6

7. Summary
• Provide best of class IT Support Organization with people,
process and technology to support business needs
• Six Sigma processes allow for accountability, repeatability,
predictability and continuous improvement in managed
services processes
• Onshore and Offshore delivery model allows for scaling of
capabilities at a fraction of cost
• Innovation as a Service (IaaS) part of all contracts
• Transform Information Technology Department to become an
enabler to the business.
7

8. The plex + Promise
LISTEN
INTERNALIZE
PROPOSE
IMPLEMENT
MONITOR
IMPROVE
+
Learn more at plexlane.com
U.S. Headquarters
Mesa, AZ 85207
India Headquarters
Banjara Hills
Hyderabad, India
Thank You
+1 602 PLEX 260
sales@plexlane.com
www.plexlane.com
Plexlane+ is a trademark of Plexlane, LLC.
© Copyright Plexlane 2012. All Rights Reserved.