Take a look through and you will discover how intuitive multifunctional printing technology is already supporting the transition to mobile and digital healthcare in organisations just like yours. Inside you will see how many of the current challenges in Healthcare are easy to overcome with a new approach to document management.

1. Supporting the shift
Complementing the transition to mobile
and digital workflows within healthcare
SUPER SMART
IS NOW SUPER SIMPLE
1

2. Welcome
Changing priorities within the National Health
Service present healthcare providers with new
and significant organisational challenges. In
particular, in dealing with data and information
management at a time of increasing patient
choice and the digitisation of care records.
For NHS Foundation Trusts, bringing together paper and digital records to
create a single, manageable care pathway is a major test of existing resources.
Some Ambulance Trusts are being asked to respond to recommendations
from the Care Quality Commission regarding the implementation of more
robust methods of communication among staff or to patients.
The remaining Primary Care Trusts will need GPs and others to provide the
right forms of patient information to secondary care providers while staying
on top of budgets. At the same time, Clinical Commissioning Groups must
quickly implement new systems and processes to maintain the timely,
efficient and secure sharing of confidential information and meet rising
standards in patient care.
These challenges are the same up and down the country. The increasing
pressure on resources coupled with the digitisation of healthcare is placing
extra demands on healthcare providers. As patients become more involved in
their care, organisations like yours are being asked to balance quality of care
targets with robust information management and operational efficiency.
But there are opportunities to develop too.
An organisational focus on increased patient choice, easy access to digital
care records and value for money can lead to widespread improvements in
service provision, enhanced staff satisfaction and better resource allocation.
Samsung understands how ongoing change in the National Health Service
continues to affect healthcare providers. That is why we continue to invest in
the sector, with a focus on quickly turning our technological innovations into
healthcare solutions that have an impact on day-to-day hospital activities.
In the pages that follow you will see how we are doing this with our MultiXpress
range of Android-powered printers. Designed to be easier to use, simpler to
manage across multiple sites and more cost-effective to run, MultiXpress
printers also support your changing priorities as a healthcare provider.
Read on to find out how the wireless MultiXpress range offers mobile printing
to free up staff time; reduces the transfer of harmful bacteria across wards;
and tracks every copy to keep you on top of your budgets.
You will also discover more about our Medical Security Printing Solution,
Print Fleet Management Solution and Medical Document Workflow Solution
and how the MultiXpress range will support the digitisation of your healthcare
records, now and into the future.
01 Welcome
09 Introducing Samsung
MultiXpress printers
04 Challenges of changing
healthcare 12 Case in point
05 Impact across the board
16 Innovation for healthcare.
Now and into the future.
08 Rising to expectations
in the digital age 17 Discover more
In this brochure
1

3. A new generation of multifunctional printers is already helping healthcare
professional rise to the challenge of delivering digital care pathways.
32

4. Improving patient choice
Patients and their GPs are empowered to
select the best possible services from a
wider range of healthcare providers. For
Clinical Commissioning Groups, Acute
Trusts, Ambulance Trusts and Primary Care
Trusts alike, streamlining the administration
process and freeing up staff time to deal
with patients is the ultimate goal in today’s
changing healthcare landscape.
Delivering value-for-money investments
From an administrative point of view, many
care pathways share the same technology
requirements. Being able to monitor the
use of these technologies – in particular
those that require consumables, such as
printers – will go further towards making
sure device purchases pay for themselves.
Understanding who is using what and when
will give IT managers a way to encourage
less colour printing or more efficient duplex
printing for example, helping to ensure
better total cost of ownership.
Digitising care records
Government initiatives such as Digital
By Default and plans for healthcare to be
paperless by 2018 have encouraged the
rise of e-health. Added to this is the demand
for technology that moves with the user
and the familiarity of mobile devices among
healthcare professionals. Organisations
must also respond with the technology to
deliver faster inter- and intra-departmental
digital record sharing.
Looking to green healthcare
Sometimes overlooked in a sector that
is busy dealing with individuals, wider
environmental responsibility is climbing up
the agenda for many healthcare providers.
Meeting Government drives for efficiency
and improving sustainability are not mutually
exclusive. Using technology that actively
cuts energy usage and improves the use of
finite resources is one way managers can
have an immediate impact.
Challenges of changing healthcare
Successive governments have launched far-reaching initiatives that have
contributed to unprecedented levels of change within the National Health
Service. From new service delivery standards to IT transformation projects
and the digitisation of healthcare records, the result is increased pressure on
healthcare service providers to meet a range of often competing objectives.
Impact across the board
Expectations are rising within healthcare but not just among patient
groups. With the potential for technology to make a difference to the
way healthcare providers work, primary and secondary stakeholders
already see the opportunities and want to take advantage today.
Key Challenges
Reducing healthcare complexities
The healthcare sector is characterised
by complicated workflows. But with IT
consumerisation, staff now expect the
devices they use at work to be as simple
those that they use at home. Ensuring
devices are easy to operate and customising
settings to make them simpler to rollout
across multiple sites allows everyone to
benefit. Offering wireless mobility and
networked devices also supports paramedics
and community nurses, while multi-function
workstations in hospitals become better
places to work, not bottlenecks.
Securing information management
Medical information is highly confidential
and must remain so. Technologies that
can reduce the costs of confidential data
storage or disposal while improving the
security of information are essential to the
effectiveness of healthcare providers. These
organisations must also comply with the
latest information hygiene or governance
standards and prevent unauthorised access
to healthcare data.
The Corporate IT Director
Needs admin technology to fit with the
organisation’s five-year development
plan without draining resources from
other key IT infrastructure projects.
The GP
Wants to be able to refer patients and
their care records) to acute clinicians
with ease, while knowing the transfer
of data is completely secure.
The Care Quality Commissioner
Demands that levels of care are meeting the
national guidelines for safety, effectiveness
and general improvement
The IT Services Team member
Hopes that self-service and easy-to-operate
devices can take the pressure off an
overloaded IT Help Desk.
The charitable partner
Expects the organisation to invest in
technologies that meet its own standards of
care for later-stage sufferers.
I N T E R N A L
The geriatric nurse
Would like his patients to benefit
from more of his time, rather than
spending it writing out forms or
waiting for printouts.
The administrator
Wants everything to work
properly so that capturing patient
information does not lead to long
queues at their desk.
The paediatrician
Requires detailed medical records for
every child so she can make an informed
choice on appropriate treatment based on
individual circumstances.
The regional Health Board
Executive Director
Wants to see joined-up and
compliant healthcare services across
the region and regular updates on
service delivery performance.
E X T E R N A L
The paramedic
Looks for faster ways to send field
data to specialist medical teams to
determine the best on-the-ground
healthcare decisions.
54

5. Combining traditional and multimedia learning experiences while
reducing admin time for staff are just some of the benefits of Android-
powered Samsung MultiXpress printers.
76

6. Rising to expectations
in the digital age
In an era of electronic care records and increasing patient choice,
healthcare providers must now ‘compete’ to provide the optimum
standards of service. But the all-embracing shift to mobile, digital and
personalised healthcare requires supporting technology to be successful.
The smart, mobile devices that are now used within hospitals and out in the community require
smart, mobile-enabled printing technologies so that document solutions are just as connected as
the people who use them.
By actively assisting integrated care pathways, web and cloud based multi-functional printers can speed
up the distribution of patient records and hard copy health information. Meanwhile, their intuitive
interfaces, serverless capabilities and easy connections help ensure that the new apps and devices
being used in modern healthcare scenarios do not become barriers to more efficient management.
Ready for Healthcare
Samsung MultiXpress printers
The evolution of the Android™-powered Samsung MultiXpress printer range is evidence of a
smarter approach to the digitisation of healthcare. With a more convenient and secure way
to share paper or digital patient care records to and from devices, MultiXpress users save on
admin time and cut the costs of inefficient document management.
State-of-the-art SMART technology to free up
time to focus on patient care
• First of its kind to be powered by Android™
• Scans at 120ppm and prints at 35ppm
• One-touch printing with Samsung Wireless and NFC
• Saves time by speeding up tasks such as scanning
patient notes
• Users can find and print web content without a PC
Ultimate security features to protect
confidential patient data
• One-touch secure document release from a
mobile device
• Robust network security, SSL encryption and
user access controls
• Ready for 500 users on up to 10 devices from
any remote location
• Serverless pull printing ensures no confidential
records are left unattended
Efficient consumables and power
consumption for greener IT
• Power consumption restricted to 1.2kWh max
• Long-life cartridge drums yield 100,000 pages
and cut waste
• Usage tracking supports user training in
efficient printing
Seamless operation so technology slots
simply into digital workflows
• 10.1” colour touch-panel LCD interface for
intuitive operation
• Pre-loaded with productivity apps, such as
Copy and Scan/Send
• My Page personalisation helps users quickly
find their favourite settings
• Cloud-based apps make it easy to share
resources and print project work
Simpler management system to help
overcome complex workflows
• Open source platform for easy integration with major
operating systems
• Serverless printing solutions reduce the need for dedicated
IT resources
• Administrators can personalise settings to track usage and
control access
• Certified partner solutions available for extra
customisation
• Easy to install, set up and manage with simple device cloning
Print Fleet
Management Solution
Track copies and printouts and
monitor devices with Samsung
SyncThru Admin Job Accounting and
PC Dashboard features. Job Accounting
controls the number of prints and copies
made by an individual or group. The PC
Dashboard enables IT staff to monitor
up to 5,000 devices from one
central location.
Medical Security
Printing Solution
Protect patient documents without
sacrificing performance using this high-
security solution. This serverless solution
simplifies installation, while Samsung
SyncThru®
Admin, integrated with
Lightweight Directory Access Protocol
(LDAP), helps manage accessibility
to each job.
Samsung
Barcode printing
Reduce operating expenses with
Samsung Barcode printing integrated
with Jetmobile®
BarDIMM®
technology,
which supports more than 80 standard
barcode fonts. This flexibility eliminates
the need to purchase additional
equipment and ensures productivity
by streamlining the document
environment.
Medical Document
Workflow Solution
Streamline management of sensitive
medical records with automatic
digitalization of paper documents using
this solution. The system also can
distribute the digitized documents
to predefined destinations and
personnel.
Higher quality with lower TCO to support better efficiencies
• Unique Rendering Engine for Clean Page provides sharper
text and cleaner images
• Superior resolution of 1200 x 1200 dpi so everything
stands out on the page
• Ultra-high yield toners print 20,000 standard colour and
23,000 standard BW pages
Want to see the full range of
Samsung MultiXpress SMART
printers?
Visit bit.ly/1Ev3Nqf
98

7. With the ability to connect directly to the internet and share
documents, Samsung MultiXpress printers support collaborative
healthcare and cut costs across healthcare provision.
1110

8. Case in point
Samsung already works with healthcare providers big and small. From end-
to-end healthcare solutions through to dedicated print facilities, Samsung is
supporting office administrators, researchers, IT teams and medical staff to
use technology more efficiently.
University of Reading Health Centre
The University of Reading Health Centre provides healthcare
services for staff and students as well as the general public
across the Reading area.
The results
• Unobtrusive technology that is easy to set up and install in minutes
• Fast access to statistics and patient records for medical staff
• Improved reliability with no more problems like paper jams
The solution
• State-of-the-art Samsung printers
• Plug in and play printing with simple set-up guides
• Met the standards for reliability and affordability of the
wider commissioning group
The challenge
To overcome the issues of an unreliable print fleet that would
jam or leak, providing medical staff with the patient records
and diagnostic data they need as fast as possible.
The printing off of
these reports and stats
requires efficient and speedy,
reliable printers.
Lesley Green, IT Manager,
University of Reading
Health Centre
Technology is now vital to
the running of a practice. The
whole system is based on electronic
records. If the system goes down it makes
it far harder for the doctor to achieve what he
needs to do in the ten-minute consultation…
Samsung printers have not let us down since
we have been using them.
Janet Judkins, Business Manager,
University of Reading Health
Centre
Watch the video case
study in full at
bit.ly/1Ev3Nqf
1312

9. We review our IT
strategy regularly and
reducing unnecessary printing
and improving our processes was
crucial in terms of efficiency, cost and
environmental impact, which go hand in
hand.
Mark Caines, Technical Services
Manager, Ipswich Hospital
NHS Trust
Case in point
Samsung already works with healthcare providers big and small. From end-
to-end healthcare solutions through to dedicated print facilities, Samsung is
supporting office administrators, researchers, IT teams and medical staff to
use technology more efficiently.
Ipswich Hospital NHS Trust
Ipswich Hospital NHS Trust is a provider of hospital-based
healthcare to over 356,000 people in and around Ipswich and
East Suffolk, employing 3,500 staff.
The results
• A change in culture that has resulted in 30% cost savings
• Individual print reporting to drive down usage and waste
• Toners and inks ordered more efficiently and based on need
The solution
• Samsung multifunction laser printers
• Dedicated service and support from a single supplier
• Full print audit to determine the best use of printers and to
establish a uniform, quarterly cost for consumables
The challenge
Printers and consumables were procured on an ad-hoc basis, with no
centralised management. There were multiple maintenance contracts
and no easy ways to make hospital-wide printing more efficient.
Read the case study in full at
bit.ly/1GBv8N8
1514

10. Innovation for healthcare.
Now and into the future.
The shift to mobile, digital healthcare is driven as much by healthcare workers as
it is by healthcare workflows. Studies show that 94% of healthcare professionals
are using smartphones and 85% already use a tablet at work.1
Beyond providing
the supportive devices, such as advanced multifunctional printers, Samsung is
also leading the way in equipping healthcare facilities with the integrated tools
they need to transform patient care.
In addition, Samsung’s specialist healthcare team is on-hand to visit Trusts and Clinical
Commissioning Groups to support recommendations that will deliver a 21st Century
healthcare environment.
1
Epocrates, 2013 Mobile Trends Report
Immersive digital signage
Next-generation large-format and interactive
displays that help present patients with a
positive impression and engage them fully in
the healthcare experience.
Powerful mobile devices
Broad range of tablets, smartphones and
smart PCs to facilitate better communication
between healthcare professionals, offering
anytime, anywhere and secure access to
medical information.
Productive workflow software
Seamless integration of patient care and
business management workflows so medical
staff can personalise the patient experience
while operational activities become more
productive.
Advanced document solutions
Multi-layered processes that support faster
access to records, enhance mobile care
management and transmit diagnostic
images from X-Rays and PACS to Samsung
GALAXY Tab devices.
Energy-efficient infrastructure
End-to-end systems covering ambient
air conditioning, cost-saving LED lighting
and stable wireless enterprise networks to
support better device interaction.
Comprehensive warranties
Samsung printers come with a free, five-
year collection and return (C&R) warranty
(standard one-year plus a four-year extension)
backed by Samsung Healthcare Offerings.
Backed by strong technical leadership, Samsung provides the administrative
and medical devices, software and infrastructure to improve efficiency and
increase patient satisfaction.
Discover more at
samsung.com/uk/business/industry/healthcare
16

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