Performance-based Curriculum Architecture Design - with Guy W Wallace.

1. Achieve Peak Performance Protect and Improve the Enterprise
Leverage Your Current Master Performers for Higher Performance!
performance-based
Curriculum
Architecture
Design
November 2010ISPI Hampton Roads

2. Curriculum Architecture
The conscious configuration
of instructional and informational content,
of many media types
at the Enterprise level
and at the Learner level
and at the Product and Subassembly level.
November 2010 2www.eppic.biz

3. Macro-level ISD “Design”
PACT:
- 3 levels of design
- Common Analysis
methods and tools
- Common Project
Management
methods and tools
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4. Curriculum Architecture Design
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5. Session Objectives Preview
At the conclusion of the session, participants
will be able to:
1. Describe the key Customer Outputs and
Benefits
2. Describe the key Supplier Outputs and
Benefits
3. Describe the Design Team Meeting Process
and the use of the analysis data
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8. Year Client Target Audience(s)
1993 Abbott Laboratories Market, Product and Sales Management
1984 Alcoa Labs Laboratory Scientists, Engineers, Technicians, Admin Staff
1989 Ameritech Network Services Management
1989 Ameritech Distribution Services Second-level Management
1996 Amoco ISD Staff Coaching and Support
1996 Amoco Project BEST
1993 Amoco Team Training
1990 ARCO Alaska AMPS
1984 AT&T AETM
1984 AT&T Switching Technician
1988 AT&T Microelectronics Product Management
1994 AT&T Network Systems Global Contract Management
1993 AT&T Network Systems Product Management and Market Management
1991 AT&T Network Systems Marketing Personnel
1989 AT&T Network Systems Network Systems Sales
1988 AT&T Network Systems Switching Business Unit Sales
1986 AT&T Network Systems Product Manager
1996 Bandag, Inc. Franchise Dealership Management
1998 BankAmerica Corporation Financial Relationship Managers
1997 BankAmerica Corporation Retail Branch Personnel
1996 Bellcore Tech Web Masters
1991 British Petroleum—America Front-line Retail Personnel
1984 Burroughs Information Specialists
1983 Channel Gas Industries/Tenneco Fixed-rate Personnel
List of Guy Wallace’s 74 CAD Projects - Since 1982 – Page 1

9. List of Guy Wallace’s 74 CAD Projects - Since 1982 – Page 2
Year Client Target Audience(s)
1993 Commerce Clearing House (CCH) Sales Representative and Sales
1993 Data General Sales
1992 Detroit Ball Bearing Field Sales Managers
1991 Digital Equipment Corporation Program Management
1987 Dow Chemical Safety Training
1986 Dow Chemical Secretarial/Administrative
1986 Dow Chemical Top Operator
2004 Eli Lilly and Company Clinical Trials Process participants
1999 Eli Lilly and Company District Sales Managers
1997 Eli Lilly and Company Leadership and Management
1982 Exxon Exploration USA Geologists/Geophysicists
1992 Ford Design Institute Engineering
1994 Ford Motor Company Engineering
1991 General Dynamics Electrical/Electronics Assembly
1991 General Dynamics CATIA System Designers
1991 General Dynamics MRP II – Manufacturing Personnel
1991 General Dynamics Software Engineering
1990 General Dynamics Composites Bonding & Fabrication
1989 General Dynamics Quality
1997 General Motors Tool & Die Supervisors
1996 General Motors Product Engineers
1999 General Motors University Brand Management—Europe
1999 General Motors University Brand Management—North America
1998 General Motors University Internal Controls
1998 General Motors University MFD Area Managers
1998 General Motors University Global Dealer Auditors
2000 GTE Service Corporation/Verizon Wholesale Billing Call Center Personnel

10. List of Guy Wallace’s 74 CAD Projects - Since 1982 – Page 3
Year Client Target Audience(s)
1993 Hewlett Packard Order Fulfillment (Order Processing,
1991 Hewlett Packard Information Technologists
1989 Hewlett Packard Information Technologists
1986 Illinois Bell Second-level Manager
1986 Illinois Bell Data Technician
1993 Imperial Bondware/Federal Paperboard Sales Training
1985 MCC Powers Fire and Security
1983 MCC Powers ATC Branch Personnel
1983 Motorola Design & Manufacturing Engineering
1986 Multigraphics In-Branch Sales Orientation
1987 NASA Middle Manager
1990 NCR Supply Line Management
2003 Norfolk Naval Shipyard Production Supervisors & Zone Managers
1988 Northern Trust Bank (Chicago) Trust and Financial Services
1994 Novacor, Corunna Site Operations Management and
1991 Occidental Petroleum Labs Laboratory Personnel
1998 Siemens Building Technologies, Inc. Sales Engineering
1993 Spartan Stores/ISSC Companywide
1996 Sphinx Pharmaceuticals Combinatorial Chemists
1990 Square D Quality Training
1995 Valuemetrics, Inc. Associate and Senior Associate
2001 Verizon Consumer Sales Call Centers
1983 Westinghouse Defense Electronics Technical Operators (WICAM/IAG)

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14. Event Info on the Learning Path/Menu
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15. The Beginning of the Path

16. The Beginning of Every Path…
…has its own
Beginning – Middle – End
Beginning… Middle… End…
almost

17. Beginning of the Beginning
 The “Architecture”
here reflects the
Organization chart,
plus - all assigned
Teams and others
Jobs that the target
audience will be
working with.
November 2010 17www.eppic.biz

18. Middle of the Beginning
 The “Architecture”
here reflects analysis
data from the
Performance Model
and can be created
immediately after
that analysis…using
standard templates
November 2010 18www.eppic.biz

19. End of the Beginning
 The “Architecture”
here reflects some or
all of the
Performance data,
and the linked
enabling K/S data – as
determined by the
Project Steering Team
and their handpicked
Design Team.
November 2010 19www.eppic.biz

20. One of 7 Paths produced in a combined CAD-MCD effort…
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21. Another of the 7 Paths produced in a combined CAD-MCD effort…
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24. Whether the output is a Straight Path, a
Path of Menus, or a Menu…
…it should be “as rigid as required
and as flexible as feasible.”

25. Planning Guide
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28. The Analysis Data
1- Target Audience Data
2- Performance Data
3- Enabling K/S Data
4- Existing T&D
Assessments
(ETA) Data
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29. 1- Target
Audience Data
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30. 2- Performance Data
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Key Tasks
Describes the key
activities needed to
produce the outputs
Roles/Responsibilities
Clarifies who is typically
responsible for performing
the tasks
Deficiency
dE=Environment
dK=Knowledge/skill
dI=Individual
attribute/value
Key Outputs and
Metrics or Measures
Describes what is
produced from
doing the job tasks
and identifies key
performance
measures of each
output
Typical Performance Gaps
Identifies any typical ways
the output or task does not
meet performance
standards
Probable Gap Cause(s)
Identifies most likely causes
for each typical
performance issue/
deficiency
The Most Convenient Stores
Store Management
Performance Model
©2002 EPPIC, Inc.
Area of Performance:
• Key Outputs
- Measures Key Tasks
Probable Gap
Cause(s)
dE
dK
dI
Roles/Responsibilities
1 2 3 4
dE = deficiency - Environment
dK = deficiency - Knowledge/skill
dI = deficiency - Individual attribute/
value
Role: 1 =
2 =
3 =
4 =
Typical
Performance Gaps
Form Design ©2002 EPPIC, Inc. 12/02 Page 1
A. Staff Recruiting, Selection, and Training
1 = District Manager
2 = Store Manager
3 = Assistant Manager
4 = Clerk
• New staff hired
- Timely
- Qualified
•Identify need for
additional staff and
complete internal
paperwork
•Create and place
local ads
•Select candidates for
interviewing
•Interview and select
candidates for offer
•Make hiring offer(s)
•Complete paperwork
to fill the position
 





•Too few candidates
•Poor choice
•Poor recruiting
•Local economy
•Neglect to check
references
•References do not
provide key
information
dK
dE
dK
dE

31. 3- Enabling Knowledge/ Skills
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32. 4- Existing T&D
Assessments
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35. Alternatives…

36. T&D Path & Planning Guide
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For the Customer…

37. Event Specs and Mod Specs
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For the Supplier…

38. DEMO
Job Family: ______________________Sky Cap & Baggage Handler

39. 1999 - Geary Rummler Review of lean-ISD
November 2010 39www.eppic.biz
1999

40. 1999 - Miki Lane Review of lean-ISD
1999
November 2010 40www.eppic.biz

41. Some of the free CAD Resources from Guy…
November 2010 41www.eppic.biz
Book is available as a free 410 page
PDF download at www.eppic.biz
Audio Podcasts are available as free downloads at www.eppic.biz

42. Thank you…and please complete any Evaluations!
November 2010 42www.eppic.biz