1. Diploma
in
Business Administration
Study Manual
Human Resource Management
The Association of Business Executives
William House • 14 Worple Road • Wimbledon • London • SW19 4DD • United Kingdom
Tel: + 44(0)20 8879 1973 • Fax: + 44(0)20 8946 7153
E-mail: info@abeuk.com • www.abeuk.com
3. ABE Diploma in Business Administration
Study Manual
Human Resource Management
Contents
Study Title Page
Unit
Syllabus i
1 Management and Leadership 1
What is Management? 2
Leadership in the Context of Management 11
Action-Centred Leadership 14
Leadership Styles 17
Contingency Theories of Leadership 20
2 Management Accountability and Responsibility 25
The Breadth of Accountability 26
Management and Social Responsibility 32
Equal Opportunities 36
The Ethics of Managers 44
3 Management and the Changing Organisation 51
Organisational Culture 53
The Learning Organisation 58
The Culture of Quality 60
The Culture of Enterprise 62
Business Process Re-Engineering 63
The Impact of Globalisation 66
Current Trends in Organisations 69
4 Management and Motivation 77
What is Motivation? 78
People at Work 78
Needs Theories of Motivation 85
Models of Behaviour and Motivation 89
Process Theories of Motivation 92
Excellence Theory and Motivation 95
4. 5 Organising and Motivating 97
Delegation 99
Empowerment 105
Centralisation/Decentralisation 110
Gaining Commitment to Organisational Objectives 116
Jobs 120
Rewards 125
6 Management Control 133
The Basic Elements of the Control Process 135
Setting Standards 136
Measuring and Comparing Performance 138
Tackling Deviations from Standard 140
Control Systems 144
Human Behaviour and Control Systems 147
Performance Management 150
Disciplinary and Grievance Procedures 153
7 Managing and Enhancing Performance 159
Performance Appraisal Systems 161
The Appraisal Process 165
Management by Objectives 170
The Manager as Facilitator 176
Coaching 179
Counselling 181
Mentoring 183
Dealing with Problem Performers 184
8 Human Resource Planning 187
What is Human Resource Planning? 188
The Process of Human Resource Planning 189
Trends in Employment 195
Changing Patterns of Work 198
9 Recruitment and Selection 205
The Recruitment and Selection Process 206
Defining the Vacancy 207
Casting the Net 215
Selection Procedures 220
Employee Induction 229
10 Employee Development 233
Organisations, Individuals and Development 234
Identifying Training and Development Needs 239
The Learning Process 241
Training Methods 248
5. 11 Communication 253
Communication in Organisations 254
The Communication Process 261
Methods of Communication 265
Effective Communication 269
Working in Committees 279