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Agile Inception 
Håkan Kleijn 
Ver 1.1 November 2014 
0768-640 336 
hakan.kleijn@.softhouse.se 
A Product Owner ”Tool Set”
This course is 
based on tools 
described in: 
Agile Inception 
And a fictitious 
startup: 
Sell flowers 
online
Course objective 
To give you training in a basic tool 
set and a feeling for how these tools 
relate and can be used together.
Business Model Canvas 
1. Populate your idea in a 
Business Model Canvas 
2. Detail customer 
segment(s) using User 
Persona(s) 
User persona
3. Summarize your Value 
Proposition using an 
Elevator Pitch 
4. Detail your channels by 
designing a Customer 
Life Cycle
5. Create a Impact Map based on 
your Elevator Pitch and User 
Persona a.k.a customer 
segment 
6. Define impacts/release goals 
(how) and 
7. Release content e.g. Basic 
functionality (what), and three 
more release candidates
8. Create a product roadmap 
9. Define metrics to evaluate 
your release goals 
10. Set timing 
Product Roadmap
11. Create a Story Map 
”backbone” based on your 
Customer Life Cycle 
phases and Customer 
Relationships 
Story map
Product Roadmap 
12. Decompose your Epics into 
User Stories 
13. Slice out the user stories 
necessary to deliver your 
first release 
Story map
Agenda 
09:00 Start Course Introduction 
09:30 Workshop: Business Model Canvas 
10:00 Coffee 
10:15 Workshop: cont. Business Model Canvas => Demo 
User Persona, Elevator Pitch , Customer Life Cycle => Demo 
12:00 Lunch 
13:00 Workshop: Impact Map / Product Roadmap => Demo 
14:30 Coffee 
14:45 Workshop: Story Map / Release Plan => Demo 
16:15 Course Evaluation 
16:30 End
New Idea 
11 
Sell Flowers Online
Business model canvas…. 
… is a one-pager for business model generation and validation. A business 
model describes the basics of how to create and deliver value at a profit. 
Business model generation tutorial: http://www.youtube.com/watch?v=QoAOzMTLP5s
Business Model Canvas 
1. Populate your idea in a 
Business Model Canvas
A need for 
a beautiful 
home.
A need for 
a beautiful 
home.
Busy 
city-dwellers
Busy 
city-dwellers 
A need for 
a beautiful 
home.
Business Model Canvas 
1. Populate your idea in a 
Business Model Canvas 
2. Detail customer 
segment(s) using User 
Persona(s) 
User persona
19 
Håkan 
Kleijn 
48 
Lives in Järna 
(country side) 
2 daughters 
1 cat 
Orienteering 
& Yoga 
Read 
books 
Teach 
agile 
Stay fit 
and 
have fun 
Boost 
my brain 
Turn you into 
agile 
”believers” 
Use the power of a persona 
to understand your 
customer segment and 
establish a strong design 
target
Case 1
Case 2
Web site 
Home 
delivery 
service
Web site 
Home 
delivery 
service 
A need for 
a beautiful 
home. 
Busy 
city-dwellers
Social 
media 
News-letter 
Web site
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
A need for 
a beautiful 
home. 
Busy 
city-dwellers
Sub-scription 
Fee 
20$ 
/month 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
A need for 
a beautiful 
home. 
Busy 
city-dwellers
3. Summarize your Value 
Proposition using an 
Elevator Pitch
Elevator Pitch 
29 
Additional 
value proposition 
formats: 
http://torgronsund.com/201 
1/11/29/7-proven-templates- 
for-creating-value- 
propositions-that-work
Elevator Pitch 
30 
FOR busy city-dwellers, 
WHO HAS a need for a beautiful home. 
Echo Flower IS A flower decoration service, 
THAT continually deliver fresh flowers. 
UNLIKE traditional flower suppliers, 
Echo flower uses only ecological grown flowers.
Case 1 31
Case 2
Make 
flower 
bouquets 
Manage 
website 
& social 
media 
Manage 
paypal 
account 
Deliver 
flower 
bouquets 
Manage 
sub-scribers 
Call new 
sub-scribers
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
Make 
flower 
bouquets 
Manage 
paypal 
account 
Manage 
sub-scribers 
Call new 
sub-scribers 
Deliver 
flower 
bouquets 
Manage 
website 
& social 
media 
A need for 
a beautiful 
home. 
Busy 
city-dwellers
Florist 
Web 
editor 
Seller 
Carrier
FOR busy 
city-dwellers 
need for a 
beautiful 
home. 
Flower 
deco-ration 
service 
Continu-ally 
delivering 
echo 
flowers 
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
Make 
flower 
bouquets 
Manage 
paypal 
account 
Manage 
sub-scribers 
Call new 
sub-scribers 
Deliver 
flower 
bouquets 
Manage 
website 
& social 
media 
Web 
editor 
Florist 
Seller 
Carrier
Courier 
Echo 
flower 
supplier 
Paypal
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
Make 
flower 
bouquets 
Manage 
paypal 
account 
Manage 
sub-scribers 
Call new 
sub-scribers 
Deliver 
flower 
bouquets 
Manage 
website 
& social 
media 
Web 
editor 
Florist 
Seller 
Carrier 
Echo 
flower 
supplier 
Courier 
Paypal 
A need for 
a beautiful 
home. 
Busy 
city-dwellers
Flowers 
Flower 
binding / 
packag-ing 
Paypal 
service 
fee 
Carrier 
fee 
Salary: 
Florist 
Web editor 
Seller 
(1 individual) 
Website 
fee
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
A need for 
a beautiful 
home. 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
Make 
flower 
bouquets 
Manage 
paypal 
account 
Manage 
sub-scribers 
Call new 
sub-scribers 
Deliver 
flower 
bouquets 
Manage 
website 
& social 
media 
Web 
editor 
Florist 
Seller 
Carrier 
Echo 
flower 
supplier 
Courier 
Paypal 
Flowers 
Flower 
binding 
/packag-ing 
Paypal 
service 
fee 
Carrier 
fee 
Salary: 
Florist 
Web editor 
Seller 
(1 individual) 
Website 
fee 
Busy 
city-dwellers
Case 1
Case 2
3. Summarize your Value 
Proposition using an 
Elevator Pitch 
4. Detail your channels by 
designing a Customer 
Life Cycle
Customer Life Cycle 
Search 
Chose 
Subscribe 
Recieve 
Pay Change
Case 1
Case 2
47 
First Attempt In Learning
FOR busy 
city-dwellers 
need for a 
beautiful 
home. 
Flower 
deco-ration 
service 
Continu-ally 
delivering 
echo 
flowers 
Web site 
Social 
media 
News-letter 
Web site 
Home 
delivery 
service 
Sub-scription 
Fee 
Paypal 
100 
customer 
100 * 20 = 
2000$ / 
month 
20$ 
/month 
Make 
flower 
bouquets 
Manage 
paypal 
account 
Manage 
sub-scribers 
Call new 
sub-scribers 
Deliver 
flower 
bouquets 
Manage 
website 
& social 
media 
Web 
editor 
Florist 
Seller 
Carrier 
Echo 
flower 
supplier 
Courier 
Paypal 
Flowers 
Flower 
binding 
/packag-ing 
Paypal 
service 
fee 
Carrier 
fee 
Salary: 
Florist 
Web editor 
Seller 
(1 individual) 
Website 
fee 
This is nothing but guesses !!!
Assess your business model 
• Assess your business model against the questions below. 
• Learn and adapt 
1. Is it difficult for customers to switch to a competitor? 
2. Do you have recurring revenue? 
3. Do you have income before you have expenditures? 
4. Is your cost side a game-changer? 
5. Do you have others working for you for free? 
6. How scalable is your business model? 
7. Does your business model protect you from 
competitors? 
– How easy is it for someone to copy and catch up?
Create a validation test 
• Create a validation test to get customer 
feedback 
• Validation testing requires many test 
cycles with new learnings and business 
model adaptation in between.
Validation test 
Test name: 
1. Hypothesis: 
2. Test: 
3. Metric: 
4. Criteria: 
Subscription is king 
We believe that we will earn 0.1 million $ a year 
To verify that, we will sell subscriptions for 3 months 
And measure how many subscriptions we sold 
We were right if we sold more than 100 subscriptions
5. Create a Impact Map 
based on your Elevator 
Pitch and User Persona 
a.k.a customer segment 
6. Define impacts/release 
goals (how) and 
7. Features (what), e.g. Basic 
functionality) for four 
releases.
WHY? WHO? HOW? WHAT? 
FOR busy city-dwellers, 
WHO HAS a need for a 
beautiful home. 
Echo Flower IS A flower 
decoration service, 
THAT continually deliver 
fresh flowers. 
UNLIKE traditional flower 
suppliers, 
Echo flower uses only 
ecological grown flowers. 
Busy city-dwellers 
Basic functionality 
(R1) 
(R2) 
(R3) 
(R4) 
Using our 
service
PRAISED 
• Productivity gains 
• Reduced cost 
• Avoided cost 
• Increased revenue 
• Service level improvements 
• Enhanced quality 
• Differentiation in the marketplace 
54 
These are 
normas 
business 
reasons for 
another 
release
WHY? WHO? HOW? WHAT? 
FOR busy city-dwellers, 
WHO HAS a need for a 
beautiful home. 
Echo Flower IS A flower 
decoration service, 
THAT continually deliver 
fresh flowers. 
UNLIKE traditional flower 
suppliers, 
Echo flower uses only 
ecological grown flowers. 
Busy city-dwellers 
Using our 
service 
Basic Functionality 
(R1) 
? 
(R2) 
(R3) 
(R4) 
Increase 
revenue
Case 1
Case 2
8. Create a product roadmap 
9. Define metrics to evaluate 
your release goals 
10. Set timing 
Product Roadmap
Product Roadmap 
• A product roadmap states planned major releases, 
typically one year ahead, their goals, key features, and 
metrics. 
• The roadmap goals are still hypotheses but our structured 
modeling approach make us able to make qualitative 
assumptions and not wild guesses. 
• Evaluate each release against its metrics and take action.
Case 1 60
Case 2
5. Create a Story Map 
”backbone” based on your 
Customer Life Cycle 
phases and Customer 
Relationships 
Search Chose Change Pay Recieve Subscribe 
Story map
Product Roadmap 
12. Decompose your Epics into 
User Stories 
13. Slice out the user stories 
necessary to deliver your 
first release 
Story map
Story mapping 
1. Stories are short verb phrases that describe what people 
64 
do 
2. Stories in a map are arranged in left-to-right narrative 
flow 
3. The depth of a map contains variations and alternative 
stories 
4. Stories are organized by epics across the top of the map 
5. Epics form the backbone of the map 
6. You can slice the map to identify the stories you´ll need 
to reach a specific outcome (release)
User story format 
65 
Title only
66 
What happen 
between the alarm 
signal and travelling 
to work? 
My 
Morning 
Story map 
EXAMPLE
67 
Exercise Make breakfast Getting cleaned 
up 
Epics form the backbone of the map
Do push-ups Walk the dog Make coffee Brush teeth 
68 
Exercise Make breakfast Getting cleaned 
up 
Stories are organized by epics across the top of the map 
Stories in a map are arranged in left-to-right narrative flow
Exercise Make breakfast Getting cleaned 
up 
Do push-ups Walk the dog Make coffee Brush teeth 
69 
Jog 
Do yoga 
Make Tea Apply extra 
deodorant 
Shave 
The depth of a map contains variations and alternative stories
Slice out stories to reach an outcome 
70 
• Use slices to identify all stories relevant to a specific 
outcome 
– ”Get out the door in few minutes”
Exercise Make breakfast Getting cleaned 
up 
Do push-ups Walk the dog Make coffee Brush teeth 
71 
Jog 
Do yoga 
Make Tea Apply extra 
deodorant 
Shave 
You can slice the map to identify the stories you´ll need to reach a specific outcome
Case 1
Case 2
Thank You

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Agile inception v1.1

  • 1. Agile Inception Håkan Kleijn Ver 1.1 November 2014 0768-640 336 hakan.kleijn@.softhouse.se A Product Owner ”Tool Set”
  • 2. This course is based on tools described in: Agile Inception And a fictitious startup: Sell flowers online
  • 3. Course objective To give you training in a basic tool set and a feeling for how these tools relate and can be used together.
  • 4. Business Model Canvas 1. Populate your idea in a Business Model Canvas 2. Detail customer segment(s) using User Persona(s) User persona
  • 5. 3. Summarize your Value Proposition using an Elevator Pitch 4. Detail your channels by designing a Customer Life Cycle
  • 6. 5. Create a Impact Map based on your Elevator Pitch and User Persona a.k.a customer segment 6. Define impacts/release goals (how) and 7. Release content e.g. Basic functionality (what), and three more release candidates
  • 7. 8. Create a product roadmap 9. Define metrics to evaluate your release goals 10. Set timing Product Roadmap
  • 8. 11. Create a Story Map ”backbone” based on your Customer Life Cycle phases and Customer Relationships Story map
  • 9. Product Roadmap 12. Decompose your Epics into User Stories 13. Slice out the user stories necessary to deliver your first release Story map
  • 10. Agenda 09:00 Start Course Introduction 09:30 Workshop: Business Model Canvas 10:00 Coffee 10:15 Workshop: cont. Business Model Canvas => Demo User Persona, Elevator Pitch , Customer Life Cycle => Demo 12:00 Lunch 13:00 Workshop: Impact Map / Product Roadmap => Demo 14:30 Coffee 14:45 Workshop: Story Map / Release Plan => Demo 16:15 Course Evaluation 16:30 End
  • 11. New Idea 11 Sell Flowers Online
  • 12. Business model canvas…. … is a one-pager for business model generation and validation. A business model describes the basics of how to create and deliver value at a profit. Business model generation tutorial: http://www.youtube.com/watch?v=QoAOzMTLP5s
  • 13. Business Model Canvas 1. Populate your idea in a Business Model Canvas
  • 14. A need for a beautiful home.
  • 15. A need for a beautiful home.
  • 17. Busy city-dwellers A need for a beautiful home.
  • 18. Business Model Canvas 1. Populate your idea in a Business Model Canvas 2. Detail customer segment(s) using User Persona(s) User persona
  • 19. 19 Håkan Kleijn 48 Lives in Järna (country side) 2 daughters 1 cat Orienteering & Yoga Read books Teach agile Stay fit and have fun Boost my brain Turn you into agile ”believers” Use the power of a persona to understand your customer segment and establish a strong design target
  • 22. Web site Home delivery service
  • 23. Web site Home delivery service A need for a beautiful home. Busy city-dwellers
  • 25. Web site Social media News-letter Web site Home delivery service A need for a beautiful home. Busy city-dwellers
  • 26. Sub-scription Fee 20$ /month Paypal 100 customer 100 * 20 = 2000$ / month
  • 27. Web site Social media News-letter Web site Home delivery service Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month A need for a beautiful home. Busy city-dwellers
  • 28. 3. Summarize your Value Proposition using an Elevator Pitch
  • 29. Elevator Pitch 29 Additional value proposition formats: http://torgronsund.com/201 1/11/29/7-proven-templates- for-creating-value- propositions-that-work
  • 30. Elevator Pitch 30 FOR busy city-dwellers, WHO HAS a need for a beautiful home. Echo Flower IS A flower decoration service, THAT continually deliver fresh flowers. UNLIKE traditional flower suppliers, Echo flower uses only ecological grown flowers.
  • 33. Make flower bouquets Manage website & social media Manage paypal account Deliver flower bouquets Manage sub-scribers Call new sub-scribers
  • 34. Web site Social media News-letter Web site Home delivery service Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month Make flower bouquets Manage paypal account Manage sub-scribers Call new sub-scribers Deliver flower bouquets Manage website & social media A need for a beautiful home. Busy city-dwellers
  • 35. Florist Web editor Seller Carrier
  • 36. FOR busy city-dwellers need for a beautiful home. Flower deco-ration service Continu-ally delivering echo flowers Web site Social media News-letter Web site Home delivery service Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month Make flower bouquets Manage paypal account Manage sub-scribers Call new sub-scribers Deliver flower bouquets Manage website & social media Web editor Florist Seller Carrier
  • 37. Courier Echo flower supplier Paypal
  • 38. Web site Social media News-letter Web site Home delivery service Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month Make flower bouquets Manage paypal account Manage sub-scribers Call new sub-scribers Deliver flower bouquets Manage website & social media Web editor Florist Seller Carrier Echo flower supplier Courier Paypal A need for a beautiful home. Busy city-dwellers
  • 39. Flowers Flower binding / packag-ing Paypal service fee Carrier fee Salary: Florist Web editor Seller (1 individual) Website fee
  • 40. Web site Social media News-letter Web site Home delivery service A need for a beautiful home. Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month Make flower bouquets Manage paypal account Manage sub-scribers Call new sub-scribers Deliver flower bouquets Manage website & social media Web editor Florist Seller Carrier Echo flower supplier Courier Paypal Flowers Flower binding /packag-ing Paypal service fee Carrier fee Salary: Florist Web editor Seller (1 individual) Website fee Busy city-dwellers
  • 43. 3. Summarize your Value Proposition using an Elevator Pitch 4. Detail your channels by designing a Customer Life Cycle
  • 44. Customer Life Cycle Search Chose Subscribe Recieve Pay Change
  • 47. 47 First Attempt In Learning
  • 48. FOR busy city-dwellers need for a beautiful home. Flower deco-ration service Continu-ally delivering echo flowers Web site Social media News-letter Web site Home delivery service Sub-scription Fee Paypal 100 customer 100 * 20 = 2000$ / month 20$ /month Make flower bouquets Manage paypal account Manage sub-scribers Call new sub-scribers Deliver flower bouquets Manage website & social media Web editor Florist Seller Carrier Echo flower supplier Courier Paypal Flowers Flower binding /packag-ing Paypal service fee Carrier fee Salary: Florist Web editor Seller (1 individual) Website fee This is nothing but guesses !!!
  • 49. Assess your business model • Assess your business model against the questions below. • Learn and adapt 1. Is it difficult for customers to switch to a competitor? 2. Do you have recurring revenue? 3. Do you have income before you have expenditures? 4. Is your cost side a game-changer? 5. Do you have others working for you for free? 6. How scalable is your business model? 7. Does your business model protect you from competitors? – How easy is it for someone to copy and catch up?
  • 50. Create a validation test • Create a validation test to get customer feedback • Validation testing requires many test cycles with new learnings and business model adaptation in between.
  • 51. Validation test Test name: 1. Hypothesis: 2. Test: 3. Metric: 4. Criteria: Subscription is king We believe that we will earn 0.1 million $ a year To verify that, we will sell subscriptions for 3 months And measure how many subscriptions we sold We were right if we sold more than 100 subscriptions
  • 52. 5. Create a Impact Map based on your Elevator Pitch and User Persona a.k.a customer segment 6. Define impacts/release goals (how) and 7. Features (what), e.g. Basic functionality) for four releases.
  • 53. WHY? WHO? HOW? WHAT? FOR busy city-dwellers, WHO HAS a need for a beautiful home. Echo Flower IS A flower decoration service, THAT continually deliver fresh flowers. UNLIKE traditional flower suppliers, Echo flower uses only ecological grown flowers. Busy city-dwellers Basic functionality (R1) (R2) (R3) (R4) Using our service
  • 54. PRAISED • Productivity gains • Reduced cost • Avoided cost • Increased revenue • Service level improvements • Enhanced quality • Differentiation in the marketplace 54 These are normas business reasons for another release
  • 55. WHY? WHO? HOW? WHAT? FOR busy city-dwellers, WHO HAS a need for a beautiful home. Echo Flower IS A flower decoration service, THAT continually deliver fresh flowers. UNLIKE traditional flower suppliers, Echo flower uses only ecological grown flowers. Busy city-dwellers Using our service Basic Functionality (R1) ? (R2) (R3) (R4) Increase revenue
  • 58. 8. Create a product roadmap 9. Define metrics to evaluate your release goals 10. Set timing Product Roadmap
  • 59. Product Roadmap • A product roadmap states planned major releases, typically one year ahead, their goals, key features, and metrics. • The roadmap goals are still hypotheses but our structured modeling approach make us able to make qualitative assumptions and not wild guesses. • Evaluate each release against its metrics and take action.
  • 62. 5. Create a Story Map ”backbone” based on your Customer Life Cycle phases and Customer Relationships Search Chose Change Pay Recieve Subscribe Story map
  • 63. Product Roadmap 12. Decompose your Epics into User Stories 13. Slice out the user stories necessary to deliver your first release Story map
  • 64. Story mapping 1. Stories are short verb phrases that describe what people 64 do 2. Stories in a map are arranged in left-to-right narrative flow 3. The depth of a map contains variations and alternative stories 4. Stories are organized by epics across the top of the map 5. Epics form the backbone of the map 6. You can slice the map to identify the stories you´ll need to reach a specific outcome (release)
  • 65. User story format 65 Title only
  • 66. 66 What happen between the alarm signal and travelling to work? My Morning Story map EXAMPLE
  • 67. 67 Exercise Make breakfast Getting cleaned up Epics form the backbone of the map
  • 68. Do push-ups Walk the dog Make coffee Brush teeth 68 Exercise Make breakfast Getting cleaned up Stories are organized by epics across the top of the map Stories in a map are arranged in left-to-right narrative flow
  • 69. Exercise Make breakfast Getting cleaned up Do push-ups Walk the dog Make coffee Brush teeth 69 Jog Do yoga Make Tea Apply extra deodorant Shave The depth of a map contains variations and alternative stories
  • 70. Slice out stories to reach an outcome 70 • Use slices to identify all stories relevant to a specific outcome – ”Get out the door in few minutes”
  • 71. Exercise Make breakfast Getting cleaned up Do push-ups Walk the dog Make coffee Brush teeth 71 Jog Do yoga Make Tea Apply extra deodorant Shave You can slice the map to identify the stories you´ll need to reach a specific outcome

Notas del editor

  1. 54