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Ch8

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Emotions and Moods Chapter EIGHT
Emotions - Why Emotions Were Ignored in OB ,[object Object],[object Object],[object Object],[object Object]
What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
 
Emotion Dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mood as Positive and Negative Affect
SOURCES OF EMOTIONS AND MOODS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],And, show little variation throughout the day
Gender and Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
Emotional Labor Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
Felt versus Displayed Emotions Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
[object Object],Note: Higher emotional labor = more highly paid jobs (with high cognitive requirements)
Affective Events Theory (AET) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Affective Events Theory (AET) E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.
Emotional Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OB Applications of Understanding Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OB Applications… (cont’d) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
© 2007 Prentice Hall Inc. All rights reserved. ,[object Object],Chapter Check-Up: Emotions and Moods
© 2007 Prentice Hall Inc. All rights reserved. ,[object Object],Chapter Check-Up: Emotions and Moods
© 2007 Prentice Hall Inc. All rights reserved. ,[object Object],Low on negative affect High on positive affect High on negative affect Low on positive affect Chapter Check-Up: Emotions and Moods Discuss with a neighbor why Roberto, who is seemingly happy but calm, isn’t just low on positive affect.
© 2007 Prentice Hall Inc. All rights reserved. Chapter Check-Up: Emotions and Moods Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss with a classmate . Hint: Consider this woman! Why might she NOT always feel this way?

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Ch8

  • 1. Emotions and Moods Chapter EIGHT
  • 2.
  • 3. What Are Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
  • 4.  
  • 5.
  • 6. Mood as Positive and Negative Affect
  • 7.
  • 8.
  • 9.
  • 10. External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
  • 11. Emotional Labor Emotional Labor A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
  • 12. Felt versus Displayed Emotions Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
  • 13.
  • 14.
  • 15. Affective Events Theory (AET) E X H I B I T 8 –6 Source: Based on N.M. Ashkanasy and C.S. Daus, “Emotion in the Workplace: The New Challenge for Managers,” Academy of Management Executive , February 2002, p. 77.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. © 2007 Prentice Hall Inc. All rights reserved. Chapter Check-Up: Emotions and Moods Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss with a classmate . Hint: Consider this woman! Why might she NOT always feel this way?