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Kent Connects

   Harnessing Open Source for Shared
    Services and Partnership Working
Debbie Wisdom             Matt Hamilton
Strategic Director        Technical Director
Kent Connects             Netsight Internet Solutions
www.kentconnects.gov.uk   www.netsight.co.uk
Presentation Content
 Background to Kent Connects

 Our open source journey
   Requirements
   Initial development
   Growing pains
   Engaging with Netsight
   The Plone community

 Current situation
Kent Connects
 Established in 2002
 The lead technology partnership in
  Kent and Medway
 Achieving transformation through
  technology by tackling the barriers to
  joining up and sharing services
 Removing technology as the excuse for
  not transforming
Kent & Medway

            16    • Partners
           1.6M   • Population
           55K    • Employees
           719    • ICT Staff
           £64M   • ICT Budget
Our Open Source Journey …

                      Feb 07                                July 08
                                     Engage
                                                                       Current
    Internal
                                        •




                                      with                 External
                      Go Live
•                                                                      •




                                                                       Situation
     Dev V1                         Netsight
                                                       •
                  •




                                                            Dev V2
                        V1
     Nov 06                                 May 07                         Apr 09


     1


          COLLABORATE           SHARE         INFORM           LEARN        29
Start of the journey …
     Requirements
                             easy and
                             intuitive
                             self-
                             publishing
                             tool




                    powerful
                    search tool
Internal Development V1
   Plone Content Management System
   KCC developed
  
   Tonbridge & Malling BC hosted
   Live with 1 portal in Feb 07
Our Open Source Journey …

                     Feb 07                          July 08
                                    Engage
                                                               Current
    Internal
                                   •




                                     with           External
                     Go Live
•                                                              •




                                                               Situation
     Dev V1                        Netsight
                                                •
                 •




                                                     Dev V2
                       V1
     Nov 06                            May 07                      Apr 09


                       1


       COLLABORATE         SHARE       INFORM          LEARN        29
Growth of the Portals
   Who’s benefiting?
Growing pains
 Responsibility to portal partners grew

 Development requirements grew

 Support arrangements grew

 Need for formal hosting grew
Our Open Source Journey …

                     Feb 07                         July 08
                                   Engage
                                                              Current
    Internal
                                  •




                                    with           External
                     Go Live
•                                                             •




                                                              Situation
     Dev V1                       Netsight
                                               •
                 •




                                                    Dev V2
                       V1
     Nov 06                           May 07                      Apr 09


                                       5


       COLLABORATE        SHARE       INFORM          LEARN        29
Engaging with Netsight
                Who are Netsight?
 10 person Web Development company

 Specialising in Plone content management system

 Heavily involved in the Plone Community
   Director of the Plone Foundation
   Organise development events
   Aware of Plone future roadmap
Engaging with Netsight
 What Netsight offers the public sector

 Right ‘fit’ for Kent Connects

 Bespoke development

 High level of support

 Able to handle hosting requirements

 Worked with other public sector clients
The Plone Community
Our Open Source Journey …

                     Feb 07                         July 08
                                   Engage
                                                              Current
    Internal
                                  •




                                    with           External
                     Go Live
•                                                             •




                                                              Situation
     Dev V1                       Netsight
                                               •
                 •




                                                    Dev V2
                       V1
     Nov 06                           May 07                      Apr 09


                                                      15


       COLLABORATE        SHARE       INFORM          LEARN        29
Portal V2 Development
 By now the number of portals had grown to 15
 Original architecture had been exceeded
 Needed a way to roll out ever more portals quicker
  (lower admin support) and manage across all portals
 New version of Plone (version 3) with newer
  features, and additional 3rd party add-ons
 Better membership management as number of users
  grew
Bespoke Development
 Open Source is extendable in the way you
  want, not just in the way the vendor has
  envisaged
 Often requirements surface long after the
  procurement process
   e.g. the Software Audit Application to allow the
    monitoring of software use throughout the
    partnership
Our Open Source Journey …

                     Feb 07                                July 08
                                        Engage
                                                                         Current
    Internal
                                       •




                                         with             External
                     Go Live
•                                                                        •




                                                                         Situation
     Dev V1                            Netsight
                                                      •
                 •




                                                           Dev V2
                       V1
     Nov 06                                May 07                            Apr 09


                                                                               29


       COLLABORATE             SHARE              INFORM             LEARN
Current Situation
    Portal Partner Costs                  Kent Connects Costs
   Set-up fee: £500-£1000              Income: £500-£1000 per portal
   Administrator training: £0  Annual support: £1800
   Annual support: £0                  Annual hosting: £650
   Annual hosting: £0                  Support: £75 per hour
                                        Development: £750 per day

29 Portals 1150 Members 458 News Items 545 Events 981 Discussions 3800 Files
Current Situation
               Spin-off Benefit
 Portal of Portals
 Bird’s eye of meetings across Kent & Medway
 A strategic view of partnership and
  collaborative activities for Chief Executives and
  senior officers
Kent Connects: Harnessing Open Source for Shared Services and Partnership Working
Kent Connects: Harnessing Open Source for Shared Services and Partnership Working
Kent Connects: Harnessing Open Source for Shared Services and Partnership Working
Our Open Source Journey …

                     Feb 07                                 July 08
                                        Engage
                                                                              Current
    Internal
                                       •




                                         with              External
                     Go Live
•                                                                             •




                                                                              Situation
     Dev V1                            Netsight
                                                       •
                 •




                                                            Dev V2
                       V1
     Nov 06                                May 07                                 Apr 09


                                                                                    29


       COLLABORATE             SHARE          INFORM                  LEARN
Debbie Wisdom              Matt Hamilton
Strategic Director         Technical Director
Kent Connects              Netsight Internet Solutions
01622 221929               0117 909 0901
www.kentconnects.gov.uk    www.netsight.co.uk


            http://plone.org/
            http://plone.org/foundation
            http://www.plonegov.org/

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Kent Connects: Harnessing Open Source for Shared Services and Partnership Working

  • 1. Kent Connects Harnessing Open Source for Shared Services and Partnership Working Debbie Wisdom Matt Hamilton Strategic Director Technical Director Kent Connects Netsight Internet Solutions www.kentconnects.gov.uk www.netsight.co.uk
  • 2. Presentation Content  Background to Kent Connects  Our open source journey  Requirements  Initial development  Growing pains  Engaging with Netsight  The Plone community  Current situation
  • 3. Kent Connects  Established in 2002  The lead technology partnership in Kent and Medway  Achieving transformation through technology by tackling the barriers to joining up and sharing services  Removing technology as the excuse for not transforming
  • 4. Kent & Medway 16 • Partners 1.6M • Population 55K • Employees 719 • ICT Staff £64M • ICT Budget
  • 5. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 1 COLLABORATE SHARE INFORM LEARN 29
  • 6. Start of the journey … Requirements easy and intuitive self- publishing tool powerful search tool
  • 7. Internal Development V1  Plone Content Management System  KCC developed   Tonbridge & Malling BC hosted  Live with 1 portal in Feb 07
  • 8. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 1 COLLABORATE SHARE INFORM LEARN 29
  • 9. Growth of the Portals Who’s benefiting?
  • 10. Growing pains  Responsibility to portal partners grew  Development requirements grew  Support arrangements grew  Need for formal hosting grew
  • 11. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 5 COLLABORATE SHARE INFORM LEARN 29
  • 12. Engaging with Netsight Who are Netsight?  10 person Web Development company  Specialising in Plone content management system  Heavily involved in the Plone Community  Director of the Plone Foundation  Organise development events  Aware of Plone future roadmap
  • 13. Engaging with Netsight What Netsight offers the public sector  Right ‘fit’ for Kent Connects  Bespoke development  High level of support  Able to handle hosting requirements  Worked with other public sector clients
  • 15. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 15 COLLABORATE SHARE INFORM LEARN 29
  • 16. Portal V2 Development  By now the number of portals had grown to 15  Original architecture had been exceeded  Needed a way to roll out ever more portals quicker (lower admin support) and manage across all portals  New version of Plone (version 3) with newer features, and additional 3rd party add-ons  Better membership management as number of users grew
  • 17. Bespoke Development  Open Source is extendable in the way you want, not just in the way the vendor has envisaged  Often requirements surface long after the procurement process  e.g. the Software Audit Application to allow the monitoring of software use throughout the partnership
  • 18. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 29 COLLABORATE SHARE INFORM LEARN
  • 19. Current Situation Portal Partner Costs Kent Connects Costs  Set-up fee: £500-£1000  Income: £500-£1000 per portal  Administrator training: £0  Annual support: £1800  Annual support: £0  Annual hosting: £650  Annual hosting: £0  Support: £75 per hour  Development: £750 per day 29 Portals 1150 Members 458 News Items 545 Events 981 Discussions 3800 Files
  • 20. Current Situation Spin-off Benefit  Portal of Portals  Bird’s eye of meetings across Kent & Medway  A strategic view of partnership and collaborative activities for Chief Executives and senior officers
  • 24. Our Open Source Journey … Feb 07 July 08 Engage Current Internal • with External Go Live • • Situation Dev V1 Netsight • • Dev V2 V1 Nov 06 May 07 Apr 09 29 COLLABORATE SHARE INFORM LEARN
  • 25. Debbie Wisdom Matt Hamilton Strategic Director Technical Director Kent Connects Netsight Internet Solutions 01622 221929 0117 909 0901 www.kentconnects.gov.uk www.netsight.co.uk http://plone.org/ http://plone.org/foundation http://www.plonegov.org/