In this presentation I will focus a good bit of time on how I provide support and "training" for our editors along with some of the things I do to make editing easier for them. I have always thought I would rather something be harder on my end if it makes it easier for our editors, and I hope to showcase that mindset. I will also talk about how I organize our permissions using groups and such.

1. Managing a large
number of editors
in Cascade
(Teaching a man to fish)

2. Give a man a fish and
you’ll feed him for a day

3. Teach a man to fish and you’ll
feed him for a lifetime.

5. It’s all about
EDUCATION

6. How I educate
 Tutorials
 Written
 Video
 User Manual
 User Support

7. Tutorials
 Use both written and video to make learning easier
for different learning styles
 Tutorials are short and to the point
 Easier for users to use over and over
 Easier to update when needed
 Mostly cover topics that are specific to our website

8. User Manual
 Basically the same as the tutorials with a few
differences
 Text Only. Users can print this out and keep it near
so it is readily available
 Not updated as regularly as Tutorials, but procedures
usually do not change that dramatically
 Have received good feedback on this method

9. User Support
 This is the hardest with a department of one
 Most user support is handled through email/phone
 If Tutorials are up to date, it is simple to direct most
user support inquiries to a specific Tutorial
 Last resort is to schedule a meeting, however it is
not a bad idea to check in with editors every now
and then

10. Workshops/Classes
 Traditional – teach in person
 Webinar – Adobe Connect, GoToMeeting, etc
 Weekly online Q & A

11. Methods of Managing Editors

12. Permssions
 Control what editors can see/edit
 Place users into groups and give appropriate
access by group
 This makes it easy to give appropriate permissions to
new editors as well as take permissions away
 Giving permissions by individual user
 Necessary in some situations, slightly more difficult
to set up

13. Workflows
 Control content through approval process
 Great idea for student groups, or approval of news
articles, announcements and events.
 Can seem too restrictive to Faculty

14. Questions?

15. Final Slide
http://www.auburn.edu/cosam/conference
Phillip Coxwell
coxwept@auburn.edu
@philpepe