In her presentation Precious will walk you through her experience of becoming more comfortable with how to use the interface and some of the challenges she experienced and lessons learned. She will cover: -Tips on training end users and providing documentation -How to make small wins through departmental redesign projects -Auditing and editing web content -Testing the usability of the site

1. PUTTING THE
PIECES
TOGETHER: FOR
CASCADE SERVER
BEGINNERS
Precious McKoy, Winston-Salem
State University

2. PUTTING THE PIECES TOGETHER: FOR
CASCADE SERVER BEGINNERS
1. Tips on training end users and providing documentation
2. How to make small wins through departmental redesign projects
3. Auditing and editing web content
4. Testing the usability of the site
5. Key Takeaways

3. TIPS ON TRAINING END USERS AND
PROVIDING DOCUMENTATION
Basic Web Editor Training
 Log in to the CMS
 Navigate in the CMS in the Asset Tree
 Search and find assets by URL
 Edit and update text content in an existing CMS web page
 Edit and create a table in an existing CMS web page
 Edit and create hyperlinks in an existing CMS web page
 Insert an image in an existing CMS web page (using Image Uploader tool)
 Insert a document in an existing CMS web page (using Document Uploader
tool)
 Create new assets such as files, pages, folders
 Archive and delete web content

4. HOW TO MAKE SMALL WINS THROUGH
DEPARTMENTAL REDESIGN PROJECTS
 Have a support infrastructure for Web Content Editors
 Advice and strategic direction from the Web Support Services.
 Support and training from the Web Support Services.
 Integration with departments.
 Utilize automated process (i.e. templates, site design and software) to enforce
standards everywhere possible.

5. AUDITING AND EDITING WEB CONTENT
 Redesign and Redevelop Website - Project Phases
 Discovery - gather requirements and specifications
 Design - prepare project plan with scheduled timeline and list of
deliverables, create page layouts, design data structures, identify data
sources
 Development - coding of functionality for each user interface
 Testing - client and field testing to assure usability, functionality, and security
 Launch - finalize and approve all documentation and promotion and go live
 Maintenance - periodic update of time-sensitive information, debug
unanticipated issues, adjust for browser updates, add new features and make
client-requested tweaks

6. AUDITING AND EDITING WEB CONTENT
(CONT.)
 Website Compliance
 Information should be able to be retrieved through clear
navigation, meaningful web addresses (URLs) and/or via the search engine.
 Content irrespective of its format should be searchable. For example, Word
files, .pdf documents and web pages should be indexed by the search engine.
 Enforce the use of a standards checklist by university that lists essential
elements that must be included on each Web page, specifying
placement, color and navigation of these elements.
 Promote and enforce web standards
 Create a Best Practices Guide
 Create Web Content Standards

7. TESTING THE USABILITY OF THE SITE
 SiteImprove
 The Web Governance Suite is a cohesive collection of our familiar
tools for Quality Assurance, Analytics, Response Time Measurement, and
Enterprise Search.

8. KEY TAKEAWAYS OF THIS SESSION
 Patience is a virtue!
 “Rome wasn’t built in a day.”
 Implement a website strategy and planning
 Plan your website before you start building
 Don’t ask what Cascade Server can do for you, ask what you can
do with Cascade Server.
 Take full advantage of the tools available to you
(Webinars, Training Resources, etc)
 Client Webinars - http://www.hannonhill.com/customers/client-webinars.html
 Training Resources - http://www.hannonhill.com/customers/client-wcm-
cascade-server-training-resources.html

9. THANK YOU!
 Questions & Comments