This document discusses challenges in the manufacturing industry and how enterprise collaboration can help address them. It outlines key driving forces for collaboration like globalization and distributed expertise. Business scenarios are presented where collaboration platforms can be used for sales planning, engineering design, product ideation, executive decisions, and vendor management. Key advantages of collaboration are also highlighted such as reduced costs, faster innovation, lower error rates, and stronger employee engagement.

1. Enterprise Collaboration
in
Manufacturing Value Chain

2. Contents
 Challenges in Manufacturing Industry
 Collaboration driving forces
 Trends in Manufacturing
 Business scenarios
 Advantages
2 © Happiest Minds – Confidential

3. Challenges for Manufacturing
• Achieve concurrency in all operations
• Integrate human and technical resources to enhance workforce
performance and satisfaction
• Instantaneously transform information gathered from a vast array of
sources into useful knowledge for making effective decisions
• Reduce production waste and product environmental impact to "near zero"
• Reconfigure manufacturing enterprises rapidly in response to changing
needs and opportunities
• Develop innovative manufacturing processes and products with a focus on
decreasing dimensional scale
Source IDC
3 © Happiest Minds – Confidential

4. Enterprise Collaboration
“ Enterprise Collaboration is a process in which
the right people connect with the right
expertise or information at the right time to
drive the right business decision ”
4 © Happiest Minds – Confidential

5. Collaboration – Driving forces
Four major trends that make enterprise collaboration 360o Collaborative View
increasingly vital for success are:
1. Globalization
Customers Vendors
2. Increased Specialization
3. Innovation Imperatives : Collaboration is reported to
‘accelerate the pace of innovation in three key ways:
– By promoting real-time organizational awareness of Collaboration
opportunities for innovation;
– By shortening the cycle time for experiment conception
and design
– By tapping the power of grassroots participation to Partners
Employees
drive acceptance, adoption & expansion of ideas
4. Distributed Expertise and Partnerships
5 © Happiest Minds – Confidential

6. Collapsing of Boundaries between Production and
Enterprise Systems
6 © Happiest Minds – Confidential

7. Business Scenarios
7 © Happiest Minds – Confidential

8. Business Scenarios
Collaboration platform for 360o Collaborative View
• Sales Operations Planning
– Visibility to planning and operations for pipeline, time to
delivery, engaging with engineering team Employees Customers
– Collaboration for planners & buyers
• Engineering and Design team:
– Cross functional design collaboration
• New product ideation platform across cross functional teams Collaboration
• Executive decisions dissemination
• Field service collaboration with designers, planners and buyers -
inputs to any design change, performance feedback
Channel
Vendors
Partners
8 © Happiest Minds – Confidential

9. Business Scenarios
360o Collaborative View
Collaboration platform for
• Vendor collaboration with design teams and planners
• Engineering collaboration for ECN. Partners Employees
• Discussion forum for vendors
• Capacity planning, enhancements and audits
• PO orders, status and other trx. ( Integrated with eBS )
Collaboration
Vendors Customers
9 © Happiest Minds – Confidential

10. Business Advantages
1. Outsourced management costs: As outsourcing trends increase, so do the costs of managing these
arms-length relationships. Enabling collaboration across the extended enterprise can both reduce such
costs (e.g., miscommunication, re-work on products, and missed deadlines) and enable greater
effectiveness.
2. Being wrong early, being right more often: The ability to quickly test new ideas and make necessary
iterations is a strategic advantage. ‘Fast-to-failure’ is often as important as ‘fast-to-success’ in today’s
demanding marketplace, where a 40% success rate is considered exceptional.
3. Reducing error rates and re-work time: An estimated 35% of all scientific, marketing, engineering and
sales research dollars are wasted in re-work. Even a modest 10% reduction in re-work through
improved collaboration would result in millions of dollars in cost savings for most medium or large
enterprises.
4. Becoming the first in licensing new technology, thus strengthening the innovation pipeline
5. Discerning new trends owing to tighter collaboration with field resources
6. Driving increased employee engagement and satisfaction - which leads to increased employee and
customer loyalty.
10 © Happiest Minds – Confidential

11. Happiest Minds - Customer Centricity Framework
11 © Happiest Minds – Confidential

12. Thank You
For more information: Write to us:solutions@happiestminds.com