Discerning your Social Media campaigns' ROI can be a nightmare - here are some ways that Blinds.com is re-shaping our thinking on what it means to be successful in the social space.
Culture development, community outreach, soft sales lead generation, industry leadership positioning, product development testing - YOU define what makes social work for you. Would love to chat -drop me a note!
1. The Search for the
Holy Social Media Grail
Metrics, Content and Success for the Social Marketer
Katie Laird
@Blindsdotcom // @happykatie
2.
3. Let’s talk about…
• Defining your success
Culture, mantras, paradigm shifts
• Meaningful metrics
The numbers we care about
• Data for good
Content + customer wisdom
Katie Laird
@Blindsdotcom // @happykatie
5. Is it in your blood?
• What is your culture +
voice IRL + on the Web?
• Employee brands matter
• Social Media is online PR
Katie Laird
@Blindsdotcom // @happykatie
6. What’s your Social mission?
We are the friendly design experts that
advocate for customers and create
helpful + beautiful content to inspire.
What are you doing this for?
Be useful. Learn. Inspire. Be kind.
Service + Sales Research Positioning Awesomeness
Katie Laird
@Blindsdotcom // @happykatie
7. Start with the end
1.Lower repeat customer service calls
2.Connect with ____ audience
3.Test product / feature launch
4.Earn blogger linkbacks
5.Safety awareness
Connect the dots………..
Social >> Radio >> Direct Mail >> Email Marketing >> Website >> PPC
Katie Laird
@Blindsdotcom // @happykatie
8. Altimeter ‘Social Media ROI Cookbook’
www.slideshare.net/Altimeter/the-social-media-roi-cookbook
9. Altimeter ‘Social Media ROI Cookbook’
www.slideshare.net/Altimeter/the-social-media-roi-cookbook
20. Be geeky + be great
Katie Laird // PR Manager
katiel@Blinds.com
@Blindsdotcom +@happykatie
Notas del editor
Align business goals with strategy
Lower customer service calls about _____Expose disability / elderly community to new accessible productMove customers to action on cleaning homesSafety awareness
Facebook Likes are no longer our victory – now we use them as indicators that we’re getting where we want to go as a company in social.Our main objective is NOT revenue.It’s customer experience and insight we apply in other channels -- we help people learn about and feel comfortable ordering blinds on the Internet – we have to be relevant, interesting, funny, shareable and helpful to garner more attention and shares.We view our social strategy in a more big picture kind of way. Social Media is a worthwhile activity because it helps our company realize it’s mission.YOU BECOME WHAT YOU MEASURE – focusing on soft metrics can lead to $$$, but that’s not always the best thing to focus on solely.
It is possible to see last click or assisted conversions – just know what you’re measuring for and have a solid grasp on realistic expectations.
Test different contests, giveaways and blog partners to see what combination of cta’s and