This presentation is about the concept of Communication and the Process of communication...

1. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 1

2. COMMUNICATION COMMUNICARE COMMUNUS TO SHARE.......... 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 2

3. Please write One Sentence Definition of COMMUNICATION 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 3

4. Definition of Communication The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 4

5. Communication: A giving or exchanging of information, signals, or messages as by talk, gestures, or writing The art of expressing ideas, especially in speech and writing Webster’s New World Dictionary, 3rd ed. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 5

6. COMMUNICATION ...is a process of exchange of thoughts, ideas, opinions or knowledge between two or more individuals. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 6

7. Ancient Forms 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 7

8. ANIMALS COMMUNICATE Dolphins, Elephants and Chimpanzees can have very precise Communication 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 8

9. YES, parrot & dogs can communicate 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 9

10. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 10

11. BASIC NEED CAST AWAY 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 11

12. WHAT IF WE DON’T COMMUNICATE IN DAY TO DAY LIFE… WRONG ASSUMPTIONS OVER UNDERSTANDING MESSAGES SENSE OF BEING CHOKED CAN’T CONVEY IDEAS, THOUGHTS AND FEELINGS MAY LEAD TO MANY PSYCHOLOGICAL DISORDERS, DEPRESSION, VICES OR CRIME 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 12

13. Communication is very important in life Lets see how? 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 13

14. COMMUNICATION ...is a process of exchange of thoughts, ideas, opinions or knowledge between two or more individuals. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 14

15. Communication is any behaviour that results in an exchange of meaning. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 15

16. PROCESS OF COMMUNICATION 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 16

17. Communication is a process Common medium- A language. Verbal and Non Verbal 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 17

18. ENCODING The process of selecting and formulating the information to be conveyed. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 18

19. DECODING The process of understanding the meaning of the information conveyed. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 19

20. Communication is any behaviour that results in an exchange of meaning. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 20

21. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 21

22. What do we call… Miscommunication? Total Failure of Communication is better than Miscommunication 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 22

23. Hu / Who is the President of China 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 23

24. IDEA MESSAGE FORMATION CHANNEL MESSAGE RECEIVED IDEA ENCODING DECODING MEDIUM FEEDBACK 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 24

25. The Communication Process Sender has an idea Sender encodes the idea Sender transmits the message Receiver gets the message Receiver decodes the message Receiver sends feedback 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 25

26. The receiver’s response to a message FEEDBACK 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 26

27. Usage of Business Communication Channels Listening 45% Reading 16% Speaking 30% Writing 09% 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 27

28. We spend years learning to express our ideas, But few of us ever take a course in LISTENING… 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 28

29. Commercial Communication Communication used to promote a product, service, or organization; relay information within the business; or deal with legal and similar issues. 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 29

31. Purposes for Business Communication Provide factual information Clarify and condense information State precise responsibilities Persuade and make recommendations 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 31

33. Reduce stress.

34. Better understand what others are saying.

35. Better understand how to get your message across.

36. Enhance relationships.

37. Save time and money.3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 32

38. FORMAL UPWARD DOWNWARD LATERAL INFORMAL/GRAPEVINE PATTERS OF COMMUNICATION 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 33

39. GRAPEVINE COMMUNICATION 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 34

40. GRAPEVINE COMMUNICATION Informal Channels are often collectively referred to as the GRAPEVINE 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 35

41. DID YOU KNOW? Research shows that 75 to 90% of business information that travels through the grapevine is accurate MBWA: Management By Walking Around 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 36

42. OBJECTIVES OF COMMUNICATION Information & Knowledge Request & Appeal Advice & Counseling Warning Persuasion Motivation & Raising Morale 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 37

43. Sender (encoder) Perception Attitudes Beliefs Experiences Communication Ability Message Channels: V/NVerbal and Communication Communication Network: Downward Upward Lateral Informal Receiver (decoder) Perception Attitudes Beliefs Experiences Communication Ability FEEDBACK 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 38

44. Listening is more Important than Speaking, isn’t it? We hope you enjoyed watching this as much as we enjoyed making it….. harbhadrasinh@gmail.com http://harbhadrasinh.blogspot.com/ 3/18/2011 Prepared by Prof. Harbhadrasinh Sarvaiya 39