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Communication
   My Journey

    Hope A. S. Harms
    Information Specialist
    April 2013
COMMUNICATION
   COMPETENCY
   Clearly and effectively
expresses ideas and thoughts
  (verbally and in writing);
       listens actively
My philosophy?
Communication is a vehicle
 for connecting people and
             accomplishing
                     goals.
Communication needs
     a 2-way street.
SHAPING MY PATH
SHAPING MY PATH
 High School English
SHAPING MY PATH

Yearbook Copy Editor
SHAPING MY PATH


Admission Counselor
SHAPING MY PATH



 Sense-making Model
SHAPING MY PATH




Don’t Make Me Think
DIRECTIONS
DIRECTIONS

Be genuine
DIRECTIONS

Be positive
DIRECTIONS

Be succinct
DIRECTIONS

Be consistent
DIRECTIONS

Be approachable
DIRECTIONS

Be empathetic
MY ROAD HAZARDS
MY ROAD HAZARDS

Editing
  before
     writing
MY ROAD HAZARDS

Rambling
MY ROAD HAZARDS

Words,
  words,
    words
MY ROAD HAZARDS

Assumptions
TUNE UP
TUNE UP

Practice continuously
TUNE UP

Borrow what works
TUNE UP

The “So what?” test
Thank You!
Enjoy the journey.
Image credits
“Triboro bridge” by lunita lu, via
http://www.flickr.com/photos/wildchild/3742044959/
“National Library Symbol 9high-definition)” by ALA – The American Library
Assocation, via http://www.flickr.com/photos/ala_members/4816752596/
“just a car” by photography.andreas, via
http://www.flickr.com/photos/photography-andreas/5564611514/
“design sketchbook 1976 09” by smallritual, via
http://www.flickr.com/photos/smallritual/3225596779/
“Maker Signpost” by jwelcher, via
http://www.flickr.com/photos/jwelcher/4638162978/
“Slippery when frosty” by yooperann, via
http://www.flickr.com/photos/yooperann/5491375958/
“Ruud klust” by ianus, via http://www.flickr.com/photos/ianus/10919260/

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Communication - JCL Leadership 2013