2. CONTENTS:
Continue about the team work!
Group Decision Making.
Collaboration VS Consensus
Dealing with Conflict.
Conflict & Emotions
3. GROUP DECISION MAKING
At two stages:
Collaboration as a process
Search, Consultation, Discussions, etc
You are in a team not a group only
Consensus as the outcome
Results, plans, etc
3
4. COLLABORATION
A way of working in a team that has common
goals.
Requires agreement on how team members
will behave:
Cognitive processes
Social processes
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5. COMMON NORMS
Cognitive: Social:
Listen actively Respect others
Be specific No side conversations
Focus on the doable Participate
Focus on the outcomes No personal attacks
Look for common
ground
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6. CONSENSUS
A decision making rule:
I believe that you understand my point of
view.
I believe that I understand your point of view.
Whether or not I prefer this decision, I will
support it because it was reached openly and
fairly.
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7. SUMMARY OF KEY POINTS
Collaboration requires:
Agreement on goals
Agreement on norms
Consensus requires support
for the decisions of the group
Home 7
8. DEALING WITH CONFLICT
Nobody is a real
loser until they
start blaming
somebody else.
John Wooden
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9. MODULE OVERVIEW
Conflicts vs. differences
Common causes of conflict
Responding to conflict
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10. EVERY DIFFERENCE IS
NOT A CONFLICT
Issue — we need more information.
Problem — we need to develop a solution.
Conflict — we need to overcome the
emotions that are involved.
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11. EMOTIONS
Anger Love
Disgust Sadness
Enjoyment Shame
Fear Surprise
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12. COMMON CAUSES
OF CONFLICTS
1. Personal differences
2. Different understanding
3. Escalation of commitment
12
13. 1. PERSONAL DIFFERENCES
Silence:
Agreement?
Disagreement?
Regret:
Accepting responsibility is most important —
“Sorry. I made a mistake.”
Intent is most important — “Sorry. I didn’t
mean to offend you.”
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15. 3. ESCALATION OF COMMITMENT
When one approach goes wrong, we tend to
assume that we failed to commit enough
resources.
So we commit more resources — we speak louder
or more slowly, using the exact same words.
Instead of more resources, we should consider
trying a different approach.
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16. GENERIC CONFLICT RESOLUTION
APPROACHES
Withdrawing, denying, avoiding
Smoothing, accommodating
Forcing (pursuing your point of view at the expense
of others)
Compromising, negotiating
Problem solving, collaborating, confronting the
problem
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17. SUMMARY OF KEY POINTS
True conflict involves strong emotions
Understanding others helps to minimize
conflicts
Problem solving is generally the best way to
manage conflict
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