Business Communication Toolkit - Business Writing - Day 01

Hassan Bin Rizwan BUSINESS COMMUNICATION TOOLKIT

Important Stuff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

Important Stuff ,[object Object],[object Object],[object Object],[object Object],01/23/12

Learning Contract ,[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Cost of Miscommunication 01/23/12

[object Object],Communications in the 21 st Century 01/23/12

5 Things That’ve Changed in the 21 st Century ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

5 Things That’ve Changed in the 21 st Century ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Communicating through E-mail 01/23/12

Basics of Format ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

Choosing the Subject ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

Signature Block ,[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

Writing Long E-mails ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

E-mails on Smart Phones ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Getting Ready to Write 01/23/12

start with the end in mind! 01/23/12

Setting Objective Situation No 1 You have to write a quarterly progress report and send it to your boss Situation No 2 You are writing a financing/investment proposal to a BIG client Situation No 4 Complaining to a regular vendor about the recent bad service you received Situation No 3 Responding to a query from a customer about product info 01/23/12

The FOCUS Principle ,[object Object],[object Object],[object Object],01/23/12

The FOCUS Principle ,[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Setting the Tone 01/23/12

YOU Attitude Positive Emphasis ,[object Object],[object Object],[object Object],[object Object],01/23/12

Examples ,[object Object],[object Object],[object Object],01/23/12

[object Object],Writing Persuasive Messages 01/23/12

Persuasion Pyramid ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

Principles of Persuasion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Writing Negative Messages 01/23/12

Negative Message ,[object Object],[object Object],[object Object],[object Object],[object Object],01/23/12

[object Object],Writing Bouncing-Back Messages 01/23/12

Bouncing-back Messages ,[object Object],[object Object],[object Object],[object Object],01/23/12

Business Communication Toolkit - Business Writing - Day 01

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Business Communication Toolkit - Business Writing - Day 01